Double charged now delaying on reimbur*****t

I stayed over the weekend of the 1st of September and when checking out I was informed that i had been double charged the stay. I provided my banking information and was told that it will take 10 or so days to reflect. Fast track to last week, I called as the prescribed reimbur*****t period had passed. They again took down my details and there’s been silence, ( no update, no reassurance nothing). At the start of a new week, I sent a nudge to their WhatsApp service asking them to provide me with a firm commitment on when my money will be credited to my account. They again took down my details and said they’ll make an enquiry with their accounts team. 24 hrs later, no update, no reassurance, no response- considering this was their blunder I assumed they get it moving in terms of expediting my refund request..but I guess not! cradle I just want my money.

Koke’