KD
Koketso D
Active since May 2013
12
Reviews
0
Industries
Reviews
12 reviews9 months ago
2 months still waiting -
2 months later still No response. I made several attempts to close my account t. I called the contact centre, three times- was moved from pillar to post. Went to a branch, two branches. I got through to a guy( private banker); he attempted to assist only to o form me to contact the contact centre. Seems like no one in this entire ecosystem know how to close a bank account. I was told to let it get dormant, and I asked about charges - I was stared at blankly. I’m beyond frustrated.
0 replies
9 months ago
No more drama; just Close my account
What the helly…?! I have a cheque account - private checking account , with no banker linked to it. Because I’m not getting any benefits or deriving any value from it I want tk have the account closed. A process that has been going on for months now, to no success. Every attempt to call the contact centre number I get cut off,transferred on to some other department only to be re-transferred back and eventually cut by off because they’re giving me the run around. I then after the countless time spent , I decided to go to a branch only to be told they accounts are only closed via the contact centre. While sitting with a service consultant I called the contact centre to I may be given the same run around. Finally on my third attempt I got through to a guy by the name of Dilesh, and he checked the process on how to deal the fact that I don’t have a banker yet it’s marked a private bank account. And his response was I need to go to a branch. Can you please figure out your processes- I just want to close all ties with you- you have been giving me the run around for far too long - I just can’t. It’s also so disappointing that neither of your staff know how to deal with an account close - I did all the and I keep on being moved from pillar to post over what should be a simple process. It’s just so damn disappointing. Close the Dang account so we can cut all ties . Don’t want i have to deal with you any longer Also, I’m trying to do an inter institution tax free account movement/ transfer, and your staff don’t know that there’s a form. Somebody somewhere help. I just want to close my account and move my account to a better bank, please. I just can’t deal with you any longer. Calll me and have it done **note: account ending**10439 K
0 replies
20 months ago
clumped, grey/black organism with a yellow tail in puree
Dear Purity Baby Foods, I'm writing to express my concern and disappointment with one of your products. My 21-month-old niece was enjoying her mid-morning snack, consisting of your baby food, sweet potato, sweet corn, and apple puree. However, during her second sip, she encountered an undesirable object that resembled a clumped, grey/black organism with a yellow tail. Fortunately, she didn't swallow it, but it was quite alarming. I want to emphasize that the product was well within its expiry date (2025) and purchased from a reputable retailer (Dischem). Despite following proper handling and storage procedures, your product failed to meet our expectations. I'm left questioning whether I'll continue purchasing your products in the future. Without jeopardising her health. Sincerely, Koketso
0 replies
20 months ago
Visa application status outcome
Hi VFS, I'm reaching out in a state of panic. My partner and I submitted our Italy visa applications through VFS on July 18th, expecting a minimum 15-day and maximum 45-day processing time according to your website. However, it's now been six weeks (approaching your maximum timeline), and the status still reads as 'under process at the Consulate of Italy in Johannesburg.' Despite multiple attempts to contact your team via phone, email, and chat, there has been no visible progress or update. Our travel date of September 17th is rapidly approaching, and I'm growing increasingly concerned and worried that it leaves little room for appeal, if needed. To ease our anxieties, could you please provide us with a progress update on our applications and, if possible, advise when we can expect the approval outcome?"
0 replies
31 months ago
Double charged now delaying on reimbur*****t
I stayed over the weekend of the 1st of September and when checking out I was informed that i had been double charged the stay. I provided my banking information and was told that it will take 10 or so days to reflect. Fast track to last week, I called as the prescribed reimbur*****t period had passed. They again took down my details and there’s been silence, ( no update, no reassurance nothing). At the start of a new week, I sent a nudge to their WhatsApp service asking them to provide me with a firm commitment on when my money will be credited to my account. They again took down my details and said they’ll make an enquiry with their accounts team. 24 hrs later, no update, no reassurance, no response- considering this was their blunder I assumed they get it moving in terms of expediting my refund request..but I guess not! cradle I just want my money. Koke’
0 replies
36 months ago
I just want my money
I placed an order and an incorrect order was delivered. Actioned a return and requested for my order to be returned. The order was picked up and to date there’s been no communication-nor was I credited. I reached out to the team 3x still there’s nothing Order: MRRN-OZRVA-KNWZ
0 replies
48 months ago
Disappointment after disappointment
Ordered and paid for fridge online on the 18tho of April. Delivered 21st April , product defected send an email to support. Called in the following day. Was assured the case will be sent to relevant dept for evaluation and they will make contact once reviewed case. I asked the agent that they collect and I will come into store to pick out the fridge after I have thoroughly inspected it. 28th sent reminder for store to come collects Saturday.. I got messages informing of the delivery- how so, when I was adamant about coming in. And after the first experience I was not comfortable with the exchange. I informed driver that I will not accept the delivery as this is a blatant disregard of my request. Again, on the 4th of May, I called in to the support line(0860 600 999) got through to an agent requested an update on my case and questioned why my request was ignored. The agent couldn’t answer and instead was telling me of the exchange as per the notes captured. I further corrected and asked; how is it that you delivered out another fridge when my request to you when I called in on the 22 April, I proposed to the agent that I’d rather drive out to a store and thoroughly inspect the fridge myself so I’m completely satisfied. So on what grounds are you delivering another fridge when I was disappointed on the first experience? I then asked to speak to a manager because even in all communication I initiated my requests were still being disregarded- so what’s the point in keeping this relationship going. I was then transferred to a manager,Xolani- call center manager, and I asked that he escalate my request as the experience went from bad to worse- from defected product, email that aren’t being acknowledged and calls and the conversations had where my requests were ignored. I asked that I have already invested too much, my time, airtime, energy and there’s no point in us engaging further- I asked that he escalate my case and call me when (1) driver has been sent out to pick up the fridge and (2) my money has been transferred back to my bank account.
222 replies
60 months ago
PAY ME BACK MY MONEY!!!
I have had the greatest misfortune and overall experience with this company - and this is stemming from an Order originally placed in February. My days, weeks and now months have been filled with unpleasantries switching between; i. no/ limited responses from the people manning the support/help bucket ii. the agents that aren't familiar with their processes, and clearly work blindly because I am having to remind them of every interaction and where the conversation ended off. And iii. the gall in you having me motivate as to why you need to refund me my money back - why is it and has it become a conversation piece!?! I truly am done dealing with your incompetence... I just want my money back- all R4500.00 OF IT.
53 replies
61 months ago
Third time not so lucky!!, utter dissappointment
Am beyond disappointed with the service received from your company. first early march (Order no:107110492412) having ordered and returned, paid for the re-delivery, and now assemble of the same item; it seems the results are the same in that the table is broken and/or has markings on it. for the last (today) delivery I asked the delivery team why aren't they taking it back, they told me to call the contact centre where after several attempts my call was cut and now my last resort. can someone with a clue update my order, arrange for pick up and delivery of the table - so I can finally enjoy my purchase
106 replies
71 months ago
ABSA what a disappointment
Dearest Absa Must say I experienced your departments in a very bad light as was sent from pillar to post and none offered any solutions. I initially called the 0860008600 as I thought it was an issue on the app or my internet banking, then was referred to the savings/investment depart (0860111515) and was blatantly told to call the first guy- really!! If you listen to the recordings you will hear that I am not in the slightest pleased by the response I received from guy #2. once again, tried contacting the main contact center number (0860008600) on Saturday and thane again on Monday the number just either cuts or tells me the subscriber unavailable. (a whole call center number- no voice prompts advising of possible issues or re-direct to an alternative service, just subscriber unavailable) my issue: I have a dynamic save investment that is near maturity (16 June), and for whatever reason, I can no longer see it on my manage accounts screen (an option thats was previously available and was available on my list of accounts on the bank apps: Manage accounts). It is cold, we're living in the times of Corona and do not want the schlep of having to go to a bank, where I can simply transfer the funds via the banking app or internet banking (from the investment account to my cheque account). Now I am thinking, "somebody" decided I was no longer worthy of this option and decided, on my behalf without even consulting me, to remove/delink the account. now that I want to exercise my rights with my money, I cant - and when trying to call you (Absa) to correct your actions you're sending me from pillar-to-post. Can someone with a clue fix this and transfer my money into my cheque account let me know once done. Thanks, Koketso Dintoe
105 replies
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5 Star
0 (0%)
4 Star
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3 Star
1 (8.333333333333334%)
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1 (8.333333333333334%)
1 Star
10 (83.33333333333333%)