CN
Cranes Nest Guesthouse
Unclaimed Business
CN
Cranes Nest Guesthouse
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
9 May 2022, 18:41
4 star utterly misleading
The videos and photos you provide do not present what really is happening at the place. Under the banner of “4-star boutique” you have no idea of what “service” and “hospitality” means and your staff (although kind and friendly) is not properly trained to act professionally in accordance with that. I booked for my two daughters to spend a relaxed evening before the on’s wedding. If I paid R500, this is what I would have expected. Just a few things: - There were towels hanging all over the chairs when we arrived. - There is an old tent on the patio with pouffes and stuff lying on the hangmat. - When they asked for something to drink, the guy started to run around looking for something. He came back stating that they had that “brown thing”. He brought them Old Brown sherry. - You can at least ask if somebody would like sweet or dry sparkling wine. There was non-alcoholic on the table. And when they asked, they brought sweet sparkling wine. You cannot assume everybody drinks it sweet. And no alternative for a restaurant?! - The snacks were wrapped in clingwrap, with sauces presented to look more like a collection in a fast-food restaurant. - The massage was good, but no sense of professionality. The lady dragged her up immediately after finishing with the massage and started putting on her shoes. No sense of serenity and the need for people to relax and lie down for a while. She then said something about the tip jar, said she had to catch a taxi and they have to switch off the light when leaving. She was also dressed in normal clothes - sneakers and a normal wool jersey. No professional conduct. - There was normal cheddar cheese in the salad - typical of a 4-star establishment that also boasts with a restaurant? - The room was cold with nothing to warm them (gas heater / hot blanket?). - The electricity went off while they were there. Everybody in South Africa knows about load shedding. There was no alternative light (e.g with batteries). They had to use their cellphone lights to move around in the room. - The room is in general small and dark with limited sense of styling. There was nobody else in the hotel. I am sure you have better rooms than that (if not, that is a disgrace) and I don’t understand why you didn’t give that to them. - If this was supposed to be a true “romantic” experience as you promote it to be, it would have been a comlete and utter failure. - Etc. Etc.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
9 May 2022, 18:41
4 star utterly misleading
The videos and photos you provide do not present what really is happening at the place. Under the banner of “4-star boutique” you have no idea of what “service” and “hospitality” means and your staff (although kind and friendly) is not properly trained to act professionally in accordance with that. I booked for my two daughters to spend a relaxed evening before the on’s wedding. If I paid R500, this is what I would have expected. Just a few things: - There were towels hanging all over the chairs when we arrived. - There is an old tent on the patio with pouffes and stuff lying on the hangmat. - When they asked for something to drink, the guy started to run around looking for something. He came back stating that they had that “brown thing”. He brought them Old Brown sherry. - You can at least ask if somebody would like sweet or dry sparkling wine. There was non-alcoholic on the table. And when they asked, they brought sweet sparkling wine. You cannot assume everybody drinks it sweet. And no alternative for a restaurant?! - The snacks were wrapped in clingwrap, with sauces presented to look more like a collection in a fast-food restaurant. - The massage was good, but no sense of professionality. The lady dragged her up immediately after finishing with the massage and started putting on her shoes. No sense of serenity and the need for people to relax and lie down for a while. She then said something about the tip jar, said she had to catch a taxi and they have to switch off the light when leaving. She was also dressed in normal clothes - sneakers and a normal wool jersey. No professional conduct. - There was normal cheddar cheese in the salad - typical of a 4-star establishment that also boasts with a restaurant? - The room was cold with nothing to warm them (gas heater / hot blanket?). - The electricity went off while they were there. Everybody in South Africa knows about load shedding. There was no alternative light (e.g with batteries). They had to use their cellphone lights to move around in the room. - The room is in general small and dark with limited sense of styling. There was nobody else in the hotel. I am sure you have better rooms than that (if not, that is a disgrace) and I don’t understand why you didn’t give that to them. - If this was supposed to be a true “romantic” experience as you promote it to be, it would have been a comlete and utter failure. - Etc. Etc.
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Replies (0)MM
Mbali M
1 reviews | Active since Jan 2020
17 Feb 2020, 07:17
Very bad business acumen
They didn't have the decency to contact me and let me know they're fully booked for valentines weekend, although i paid for the weekend stay two and a half weeks in advance. when i got there on the day only then i was informed of this. Imagine driving all the way for nothing. I felt disappointed and undermined as a customer.
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Mbali M
1 reviews | Active since Jan 2020
17 Feb 2020, 07:17
Very bad business acumen
They didn't have the decency to contact me and let me know they're fully booked for valentines weekend, although i paid for the weekend stay two and a half weeks in advance. when i got there on the day only then i was informed of this. Imagine driving all the way for nothing. I felt disappointed and undermined as a customer.
0
Replies (0)BD
Bella D
1 reviews | Active since Jan 2020
14 Feb 2020, 18:04
Horrible dusgusring service and Valentine special
If i could give it minus 100 I would! Absolutely rubbish! Checked in at reception! Left for an hour unattended! A diff couple checked in after us and were given a room immediately. After some time we were told to go for our spa treatment..I was surprised because one would usually check in their rooms before anything. After the massage we waited again at reception in uncomfortable worn out robes...waited an hour before we were told that oops we dont have a room!! We need to drive out and check in at some other guesthouse called WATERFALL. oh and by the way your dinner will be ready in 5 min!! Really we haven't bathed or settled in... ow when I ask them about the complimentary package 1 being the Champaign no one knew anything. A.m. management was gone and the poor the******s and chef had to answer for this low and disgusting service. The owner Dannie jou skelm was rejecting the calls from the staff members! So what if the place was on fire? Who would answer their phone?? And this is want their website say!! False advertising: Accommodation in Pretoria Hospitality is second nature at Crane’s Nest. We know that the art of tranquil living and offer this with the perfect surroundings. Bullahit bullahit!! Now we are stranded at exactly 20:00. These people dont know how to run a business!!
Helpful (0)
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Bella D
1 reviews | Active since Jan 2020
14 Feb 2020, 18:04
Horrible dusgusring service and Valentine special
If i could give it minus 100 I would! Absolutely rubbish! Checked in at reception! Left for an hour unattended! A diff couple checked in after us and were given a room immediately. After some time we were told to go for our spa treatment..I was surprised because one would usually check in their rooms before anything. After the massage we waited again at reception in uncomfortable worn out robes...waited an hour before we were told that oops we dont have a room!! We need to drive out and check in at some other guesthouse called WATERFALL. oh and by the way your dinner will be ready in 5 min!! Really we haven't bathed or settled in... ow when I ask them about the complimentary package 1 being the Champaign no one knew anything. A.m. management was gone and the poor the******s and chef had to answer for this low and disgusting service. The owner Dannie jou skelm was rejecting the calls from the staff members! So what if the place was on fire? Who would answer their phone?? And this is want their website say!! False advertising: Accommodation in Pretoria Hospitality is second nature at Crane’s Nest. We know that the art of tranquil living and offer this with the perfect surroundings. Bullahit bullahit!! Now we are stranded at exactly 20:00. These people dont know how to run a business!!
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LN
Lebohang N
1 reviews | Active since Jan 2020
5 Aug 2015, 14:43
bad customer service
I booked 4 rooms for four couples who were going to check in on the 10 july and check out on the 12july so 2 weeks before I cancelld two rooms and still booked 2 rooms yet I paid deposit for all the rooms so now they promised to deduct the money for 2 bedrooms and since then I am still waiting even today when I call they say they only do payments on mondays bt when monday comes is anothr story, by that time those couples were sleeping to anothr lodge yet eat breafast frm anothr lodge then they were bathing with cold water for two days wth no hot water in this winter.
Helpful (0)
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Lebohang N
1 reviews | Active since Jan 2020
5 Aug 2015, 14:43
bad customer service
I booked 4 rooms for four couples who were going to check in on the 10 july and check out on the 12july so 2 weeks before I cancelld two rooms and still booked 2 rooms yet I paid deposit for all the rooms so now they promised to deduct the money for 2 bedrooms and since then I am still waiting even today when I call they say they only do payments on mondays bt when monday comes is anothr story, by that time those couples were sleeping to anothr lodge yet eat breafast frm anothr lodge then they were bathing with cold water for two days wth no hot water in this winter.
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