Don't ever hope to return anything - such bad service!

I ordered a waist twisting disc from Craz 'e' Deals. I opened it when it arrived and noticed it was real junk quality so I re-sealed the pack and did a "return" on their website - after a week I didn't hear a word from them, so I called and the lady told me no one else who ordered this item said the same, I said well I am not happy and I wish to return it. She said she would arrange, again I heard nothing. I then called again and got voicemail and I left a message with my order details and explained that I wish to return the item - nothing. Now I can't even get through on the phone. This is the very last time I will buy ANYTHING from them if this is the kind of service one gets! I deal with a lot of online shopping sites and I have never experienced such bad service...