Very bad service

Hi ,I bought a Mellaware kettle at Jet Home Vaal Mall and activated a 3 year warranty in 2024 May.Now I'm being told I have to bring the kettle to Johannesburg for repairs as it has stopped working, I told them I can't go there as I'm staying far in Vaal(65km drive) to that place and they said they will send someone to collect it but not from my home and the guy called me a week or 2 weeks ago to say he will call me to collect it.But today whe I was at Jet Vaal Mall the lady called Katrina (claims she is the manager)at Creative Housewares was rude and told me there is nothing they can do,I have to go to them and when I was busy on the call with her,asking for her name again ,she decided to hang up the phone on me.A kettle that cost me +- R300 can cost me more than that to travel and get it fixed.I have proof that I communicated with them via email and they can even listen to their calls as I also called them and they also called them.the very same person saying no today,she is the one I communicated with on email.im rating you zero stars