Creative talents not responding

I bought resin from an online shop selling Creative Talents resin. I have never been so disappointed in a product. It is the worst resin I've ever used. When I informed the online shop they first tried to assist and then agreed to give me a refund and I returned the resin to them. I will most certainly recommend the online shop (Habitat Potch) to everyone. Best customer service ever. Creative talents however is a totally different story. I visited their website and completed the online form to inform them of how unhappy I am with their product. Just so they know people are complaining and maybe they can rectify the problem. But they didn't even bother to reply to my email. Nothing. So I guess they are not interested in how we feel about their products. I will think twice before buying anything that carries the Creative Talents name from now on.