False advertising and poor customer service

Bought some items at a store that is written DMF that I was used to buy from them and turn to find out on the till they have to punch on two different stores and they took.mlre than 30mins to a point I said I have to go pick up my son and they gave me the shoes without slip and they took the cash.

It happens the slopes does not fit my Son had to return to them,they said I should look for something in the store.They don't refund.I looked the entire shop and turn to find out the jean I had took its from "different store"??Where do I come in with store having two stores?Had to find out they are Creative store of which I don't buy from that store.Why are they trading on a DMF advertised store?The branding outside its written DMF yet they are creative.Thus false advertising.Now comes the issue of the slip they say they don't know about me going without a slip and were on my case?Luckily the cashier guy remembered and took my slip out of the till and I didn't get a sorry from the Cashiers and the manager?The manager was the one quarreling with me?Where is your expertise dear manager?Customer is always right and if she doubted that I was not given the slip.she should have simply gone and checked the cameras for day.Clearly the manager is not well trained,she needs training.

Pls sort out the store branding and issue of two stores in one store.Aikhona mani!!

This is unacceptable!!