Welltec Financial Services - Credit Gateway
3.2|75 reviews
No credit bureaus update
I have a loan with this company and have paid every installment on time each month. However, my payment records are not being updated with the credit bureaus. This is negatively affecting my credit score and my payment history, which has not changed at all from June 2025 to April 2026, despite my ongoing payments.
To make matters worse, Carla and Siphamandla do not respond to emails, and on the rare occasions they do, they provide inaccurate statements about my outstanding balance. They also issue a letter that does nothing to help improve my credit score, even though they claim it is important when applying for further credit.
Dealing with this company has been extremely disappointing, and taking a loan with them has turned out to be one of the worst decisions I’ve ever made.
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Replies (1)Welltec Financial Services - Credit Gateway's replyOfficial
17 Apr 2026, 12:15Dear Lesley,
Thank you for posting your comment. We assure you that as an organisation we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologise for the inconvenience and undue frustration, this has caused. Please note that the matter is being investigated, and one of our consultants will reach out to you as soon as possible for assistance. Kind Regards, Welltec Financial Services Social Media Team
Thank you for posting your comment. We assure you that as an organisation we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologise for the inconvenience and undue frustration, this has caused. Please note that the matter is being investigated, and one of our consultants will reach out to you as soon as possible for assistance. Kind Regards, Welltec Financial Services Social Media Team
Best regards,
Welltec Financial Services - Credit Gateway's reply17 Apr 2026, 12:15
Official
Dear Lesley,
Thank you for posting your comment. We assure you that as an organisation we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologise for the inconvenience and undue frustration, this has caused. Please note that the matter is being investigated, and one of our consultants will reach out to you as soon as possible for assistance. Kind Regards, Welltec Financial Services Social Media Team
Thank you for posting your comment. We assure you that as an organisation we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologise for the inconvenience and undue frustration, this has caused. Please note that the matter is being investigated, and one of our consultants will reach out to you as soon as possible for assistance. Kind Regards, Welltec Financial Services Social Media Team
Best regards,