Welltec Financial Services - Credit Gateway
3.2|75 reviews
CM
Chuene M
1 reviews | Active since Member
27 Mar 2026, 14:29
Poor service
reported an incorrect arrears flag on my account to Credit Gateways at the beginning of the month and was promised a resolution. To date, nothing has been done. This has resulted in a missed payment reflecting on my credit report, preventing me from accessing credit and causing financial loss. Multiple follow-ups have been ignored with no feedback. This is unacceptable. If not resolved urgently, I will escalate this matter to my employer and Ombudsman.
Lindiwe the supervisor she has promised this will be resolved by today however she's no where to be found instead I am being told she will call me back, unprofessional business contact.
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Replies (1)Welltec Financial Services - Credit Gateway's replyOfficial
30 Mar 2026, 06:24Good day Chuene, Thank you for posting your comment. We assure you that as an organisation we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologise for the inconvenience and undue frustration, this has caused. Please note that the matter is being investigated, and one of our consultants will reach out to you as soon as possible for assistance.
Best regards,
Welltec Financial Services - Credit Gateway's reply30 Mar 2026, 06:24
Official
Good day Chuene, Thank you for posting your comment. We assure you that as an organisation we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologise for the inconvenience and undue frustration, this has caused. Please note that the matter is being investigated, and one of our consultants will reach out to you as soon as possible for assistance.
Best regards,