Do not take insurance with King Price and Credit Gateway

I am not happy with the service I've received from Credit Gateway, who is underwritten by Kingprice.

My husband has passed away on the 23 August 2024 and I have insurance with Credit Gateway for credit life. I have asked for feedback from Credit gateway and spoke to various Management who were reluctant to provide me any information on their "investigation". I spoke to a consultant to take out the credit insurance, which was for myself and my late husband. At claim stage I was told only a portion of the debt was covered, leaving me as a widow with so much frustration and still an enormous amount to pay.

I requesedt the credit life call from various agents, from September 2024. I spoke to Busisiwe Bhengu and Carolina( the manager) of Debt Guidance who did not even respond to my request for the call where i signed up for the credit life and eventually they stopped responding.

I was then handed over to Jaco Du Plessis (Insurance Manager Credit Gateway) who also stopped replying to my emails and handed the "investigation over to Johann Hattingh who is in Legal and compliance who responded to me in November 2024 to inform that he will get back to me that same week. No communication from Johann either.

I had to make contact again at the end of January 2025 and spoke to Debt Guidance, and spoke to Chantal Gaines, who was the only one who actually did her job and followed up with me and I received the call recording from Johann only once Chantal requested. Very bad customer service from Credit Gateway. I listened to the call and there was no stipulations that only certain credits will be covered. The agent on the call said that if there is a death the outstanding debts will be paid.

I raised this issue with Johann who informed that there was no misinformation, however even the policy schedule says the outstanding balances will be paid.

I am really tired of the back and forth with this company. They are not a good company to take any insurance with because thet do not treat the customer fairly and it is unbelievable to me that after all the time i was requesting this call, only once Chantal Gaines requested it, it was sent 28 January 2025. I reviewed and then I am told that there was no evidence found of misinformation but this could all be established within 24 hours of sending that call, yet this request was made when i put in the claim in September 2024.

Do not take insurance with King Price, Credit Gateway or Debit Guidance,

King price has not responded to me with the complaint and this was sent 6 days ago. its astonishing to see that people are treated so badly especially after losing a loved one.