CG
Credit gateway
Unclaimed Business
CG
Credit gateway
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Welltec Financial Services - Credit Gateway receives sharply divided feedback. Positive reviewers praise individual consultants such as Pertunia Sindane, Nozipho, Bonolo, and Kele for their patience, care, and dedication in resolving complex financial matters. However, a significant portion of customers report unauthorized debits, delayed refunds, incorrect credit bureau reporting, failure to protect assets during debt review, and poor follow-up communication. Several clients expressed deep frustration over broken promises and feeling ignored after repeated attempts to reach the company.
Performance(last 12 months):
#69Ranked In Financial Services
100 NPSVery Likely
Ranking
#69
in Financial Services
NPS Score
100
Recommended: Very Likely
Review Distribution
5|1 Reviews
Jun '25 - May '26
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
Frequently Asked Questions About Credit gateway
Based on recent customer reviews, Welltec Financial Services - Credit Gateway receives sharply divided feedback. Positive reviewers praise individual consultants such as Pertunia Sindane, Nozipho, Bonolo, and Kele for their patience, care, and dedication in resolving complex financial matters. However, a significant portion of customers report unauthorized debits, delayed refunds, incorrect credit bureau reporting, failure to protect assets during debt review, and poor follow-up communication. Several clients expressed deep frustration over broken promises and feeling ignored after repeated attempts to reach the company.
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
12 Sept 2025, 11:17
Magnificent
I would like to talk about the lady by the name of Rose who assisted me this morning over the phone she said she's based in Menlyn. The service I received from her and the advices I got from they were 👌excellent .She is a very patient lady I must say she answered all my questions thoroughly without her being annoyed because I was asking a lot of questions. The lady is well trained she knows her job and I can tell she is a people's person. Thank you so much Rose if was nearer definitely I was going to come and bring you lunch keep up the excellent work. Thank you Regards Zanele Buthelezi
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
12 Sept 2025, 11:17
Magnificent
I would like to talk about the lady by the name of Rose who assisted me this morning over the phone she said she's based in Menlyn. The service I received from her and the advices I got from they were 👌excellent .She is a very patient lady I must say she answered all my questions thoroughly without her being annoyed because I was asking a lot of questions. The lady is well trained she knows her job and I can tell she is a people's person. Thank you so much Rose if was nearer definitely I was going to come and bring you lunch keep up the excellent work. Thank you Regards Zanele Buthelezi
0
Replies (0)JP
Joy P
1 reviews | Active since Jan 2020
3 Feb 2025, 09:50
Do not take insurance with King Price and Credit Gateway
I am not happy with the service I've received from Credit Gateway, who is underwritten by Kingprice. My husband has passed away on the 23 August 2024 and I have insurance with Credit Gateway for credit life. I have asked for feedback from Credit gateway and spoke to various Management who were reluctant to provide me any information on their "investigation". I spoke to a consultant to take out the credit insurance, which was for myself and my late husband. At claim stage I was told only a portion of the debt was covered, leaving me as a widow with so much frustration and still an enormous amount to pay. I requesedt the credit life call from various agents, from September 2024. I spoke to Busisiwe Bhengu and Carolina( the manager) of Debt Guidance who did not even respond to my request for the call where i signed up for the credit life and eventually they stopped responding. I was then handed over to Jaco Du Plessis (Insurance Manager Credit Gateway) who also stopped replying to my emails and handed the "investigation over to Johann Hattingh who is in Legal and compliance who responded to me in November 2024 to inform that he will get back to me that same week. No communication from Johann either. I had to make contact again at the end of January 2025 and spoke to Debt Guidance, and spoke to Chantal Gaines, who was the only one who actually did her job and followed up with me and I received the call recording from Johann only once Chantal requested. Very bad customer service from Credit Gateway. I listened to the call and there was no stipulations that only certain credits will be covered. The agent on the call said that if there is a death the outstanding debts will be paid. I raised this issue with Johann who informed that there was no misinformation, however even the policy schedule says the outstanding balances will be paid. I am really tired of the back and forth with this company. They are not a good company to take any insurance with because thet do not treat the customer fairly and it is unbelievable to me that after all the time i was requesting this call, only once Chantal Gaines requested it, it was sent 28 January 2025. I reviewed and then I am told that there was no evidence found of misinformation but this could all be established within 24 hours of sending that call, yet this request was made when i put in the claim in September 2024. Do not take insurance with King Price, Credit Gateway or Debit Guidance, King price has not responded to me with the complaint and this was sent 6 days ago. its astonishing to see that people are treated so badly especially after losing a loved one.
Helpful (0)
|Replies (0)JP
Joy P
1 reviews | Active since Jan 2020
3 Feb 2025, 09:50
Do not take insurance with King Price and Credit Gateway
I am not happy with the service I've received from Credit Gateway, who is underwritten by Kingprice. My husband has passed away on the 23 August 2024 and I have insurance with Credit Gateway for credit life. I have asked for feedback from Credit gateway and spoke to various Management who were reluctant to provide me any information on their "investigation". I spoke to a consultant to take out the credit insurance, which was for myself and my late husband. At claim stage I was told only a portion of the debt was covered, leaving me as a widow with so much frustration and still an enormous amount to pay. I requesedt the credit life call from various agents, from September 2024. I spoke to Busisiwe Bhengu and Carolina( the manager) of Debt Guidance who did not even respond to my request for the call where i signed up for the credit life and eventually they stopped responding. I was then handed over to Jaco Du Plessis (Insurance Manager Credit Gateway) who also stopped replying to my emails and handed the "investigation over to Johann Hattingh who is in Legal and compliance who responded to me in November 2024 to inform that he will get back to me that same week. No communication from Johann either. I had to make contact again at the end of January 2025 and spoke to Debt Guidance, and spoke to Chantal Gaines, who was the only one who actually did her job and followed up with me and I received the call recording from Johann only once Chantal requested. Very bad customer service from Credit Gateway. I listened to the call and there was no stipulations that only certain credits will be covered. The agent on the call said that if there is a death the outstanding debts will be paid. I raised this issue with Johann who informed that there was no misinformation, however even the policy schedule says the outstanding balances will be paid. I am really tired of the back and forth with this company. They are not a good company to take any insurance with because thet do not treat the customer fairly and it is unbelievable to me that after all the time i was requesting this call, only once Chantal Gaines requested it, it was sent 28 January 2025. I reviewed and then I am told that there was no evidence found of misinformation but this could all be established within 24 hours of sending that call, yet this request was made when i put in the claim in September 2024. Do not take insurance with King Price, Credit Gateway or Debit Guidance, King price has not responded to me with the complaint and this was sent 6 days ago. its astonishing to see that people are treated so badly especially after losing a loved one.
0
Replies (0)B
Bongani
1 reviews | Active since Jan 2020
18 Apr 2024, 15:00
There is a lady call...
There is a lady called Charriece she help me with a loan application and she's always do her job with her heart I want to recommend her she's so professional it's my second time she did a great job for me
Helpful (0)
|Replies (0)B
Bongani
1 reviews | Active since Jan 2020
18 Apr 2024, 15:00
There is a lady call...
There is a lady called Charriece she help me with a loan application and she's always do her job with her heart I want to recommend her she's so professional it's my second time she did a great job for me
0
Replies (0)MP
Mapitsa P
1 reviews | Active since Jan 2020
7 Jan 2024, 14:34
Proffesional staff but process is long
I app**** for a loan the 4th and I was assisted by a field agent by the name of Vincent who is super amazing and very proffesional but the issue is Takes forever to be paid out...kindly assist in finalizing it..I have app**** since the 4th of December
Helpful (0)
|Replies (0)MP
Mapitsa P
1 reviews | Active since Jan 2020
7 Jan 2024, 14:34
Proffesional staff but process is long
I app**** for a loan the 4th and I was assisted by a field agent by the name of Vincent who is super amazing and very proffesional but the issue is Takes forever to be paid out...kindly assist in finalizing it..I have app**** since the 4th of December
0
Replies (0)EP
Edward P
1 reviews | Active since Jan 2020
24 May 2023, 11:58
**** and bad service
Don't ever use credit getaway or repair this 2 company the lie to you to tell you that they will get you name of itc but never do they make you pay them for this service but they never do anything after you start paying you loan from Feb nothing has changed and they have not done anything its like you must begg them and they don't care of there after service not that they have given any service
Helpful (0)
|Replies (0)EP
Edward P
1 reviews | Active since Jan 2020
24 May 2023, 11:58
**** and bad service
Don't ever use credit getaway or repair this 2 company the lie to you to tell you that they will get you name of itc but never do they make you pay them for this service but they never do anything after you start paying you loan from Feb nothing has changed and they have not done anything its like you must begg them and they don't care of there after service not that they have given any service
0
Replies (0)EP
Edward P
1 reviews | Active since Jan 2020
4 May 2023, 11:04
Credit gateway and repair
This company is terrible they in credit gateway they not a hood company at all they lie to you and say they will get you name of itc then when you call them you never get assisted and you never get to talk to a manager the lady's there cover up for each other and you never get to talk to Amy manager don't ever use credit gateway or repair
Helpful (0)
|Replies (0)EP
Edward P
1 reviews | Active since Jan 2020
4 May 2023, 11:04
Credit gateway and repair
This company is terrible they in credit gateway they not a hood company at all they lie to you and say they will get you name of itc then when you call them you never get assisted and you never get to talk to a manager the lady's there cover up for each other and you never get to talk to Amy manager don't ever use credit gateway or repair
0
Replies (0)