JP
Joy P
Active since Mar 2023
3
Reviews
0
Industries
Reviews
3 reviews15 months ago
Do not take insurance with King Price and Credit Gateway
I am not happy with the service I've received from Credit Gateway, who is underwritten by Kingprice. My husband has passed away on the 23 August 2024 and I have insurance with Credit Gateway for credit life. I have asked for feedback from Credit gateway and spoke to various Management who were reluctant to provide me any information on their "investigation". I spoke to a consultant to take out the credit insurance, which was for myself and my late husband. At claim stage I was told only a portion of the debt was covered, leaving me as a widow with so much frustration and still an enormous amount to pay. I requesedt the credit life call from various agents, from September 2024. I spoke to Busisiwe Bhengu and Carolina( the manager) of Debt Guidance who did not even respond to my request for the call where i signed up for the credit life and eventually they stopped responding. I was then handed over to Jaco Du Plessis (Insurance Manager Credit Gateway) who also stopped replying to my emails and handed the "investigation over to Johann Hattingh who is in Legal and compliance who responded to me in November 2024 to inform that he will get back to me that same week. No communication from Johann either. I had to make contact again at the end of January 2025 and spoke to Debt Guidance, and spoke to Chantal Gaines, who was the only one who actually did her job and followed up with me and I received the call recording from Johann only once Chantal requested. Very bad customer service from Credit Gateway. I listened to the call and there was no stipulations that only certain credits will be covered. The agent on the call said that if there is a death the outstanding debts will be paid. I raised this issue with Johann who informed that there was no misinformation, however even the policy schedule says the outstanding balances will be paid. I am really tired of the back and forth with this company. They are not a good company to take any insurance with because thet do not treat the customer fairly and it is unbelievable to me that after all the time i was requesting this call, only once Chantal Gaines requested it, it was sent 28 January 2025. I reviewed and then I am told that there was no evidence found of misinformation but this could all be established within 24 hours of sending that call, yet this request was made when i put in the claim in September 2024. Do not take insurance with King Price, Credit Gateway or Debit Guidance, King price has not responded to me with the complaint and this was sent 6 days ago. its astonishing to see that people are treated so badly especially after losing a loved one.
0 replies
23 months ago
Disgusted with DSL telecoms
I am so disappointed with the service Ive receive from DSL Telecoms. Utterly disgusted. Please do not do business with them. They have no way of treating a customer that has been with them for 4 years. Coming from a customer experience business, I do not think that Ive been treated fairly at all. I spoke to an agent on their whatsapp line - Lakeesh, who asked if i would like to renew my contract, i declined and she confirmed that the last deduction would be on the 27th May. This morning to my surprise, i spoke to Christiaan, who completely changed the story and said that it would not be cancelled, and Lakeesh no longer works there. He informed that i need to speak to Telkom to cancel. I was suprised, because i was told on the 11 April that no further deductions would go after the 27th May. Christiaan did not want to see my reasoning and insisted i need to speak to Telkom. I requested to speak to the manager and Christiaan came back to the line and said my manager is saying the same thing. So me as a customer, could not even speak to a manager, or rather the manager refused to even come to speak to a customer. Disgusting. You should learn how to treat your customer's fairly. Maybe you should consider training your agents to listen to the customer and understand where the customer is coming from, instead of sending the customer from pillar to post. Im really disappointed and really disgusted that this is how you choose to treat customers and Im advising anyone considering taking a contract out with DSL telecoms not to do so.
53 replies
38 months ago
Disgusting Customer Service - Old Mutual
Im very disappointed in Old Mutual. I was under the impression that this is a good company to take insurance out with but discovered the customer service to the call centre is ridiculous. Ive contacted Old mutual twice on the 14/02/2023 to get assistance on my funeral policy. I decided to cancel because getting through to the call centre is mission impossible. If i should call to register a claim, what would my experience be???? I was told on my second interaction that i need to email my cancellation request and someone would get back to me in 3 days. The calls are recorded, and as a customer i dont feel like i was treated fairly. No one ever called back. I called again 27/02/2023, again what a mission to get through. IVR keeps repeating the same options and i had to put in my ID number twice to eventually get through. I requested the manager and spoke to a gentleman by the name of Ganiep Fataar who assured me that he would send me proof of the cancellation the same day. To my surprise, even he could not follow through with his promise. I am horrified that this is the level of customer service Old Mutual provides. I would not recommend anyone to take out a policy with Old mutual.
53 replies
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