Pathetic Customer Centric - ******

I have lost patience with Credit Matters regarding their credit clear clearance process. I have practiced my rights multiple times however they are not coming to the party. They've requested me to send all the necessary documents (Paid up letters) I also went far as making a payment that was required but I still don't have a clearance letter. I have forwarded proof of payment as evident. The last communication I had with Kelly Smith was around 15 August 2025 from email address kellys@creditmatters.co.za informing me that she will forward the clearance letter by the end of the week but until now. Can someone from your office contact me and provide me with my clearance letter that is due to me. My contact details are Thembakazi Xegwana 0781513955 and my correspondence email address is thembakazixegwana.tx@gmail.com.If I don't get feedback within the next 3 business days I will take the matter with Ombudsman if I don't get feedback by the 7th November 2025.