Credit Matters
Claimed Business
Credit Matters
Claimed Business
12 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Credit Matters receives overwhelmingly negative feedback centred on severe communication failures and an inability to issue clearance certificates after debts have been settled. Customers repeatedly describe unanswered calls, ignored emails, and broken promises regarding clearance letters. Several reviewers report paying all outstanding debts and required fees, yet remaining trapped under debt review with no resolution. Complaints about rude staff, unexplained debit order increases, and unsolicited phone calls further erode trust. One positive review praises professionalism and prompt feedback, but this is a stark outlier.
Performance(last 12 months):
TrustIndex
0
Ranking
#69
in Financial Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.7|12 Reviews
May '25 - Apr '26
5(16.7%)
4(0%)
3(0%)
2(0%)
1(83.3%)
5(16.7%)
4(0%)
3(0%)
2(0%)
1(83.3%)
Frequently Asked Questions About Credit Matters
Based on recent customer reviews, Credit Matters receives overwhelmingly negative feedback centred on severe communication failures and an inability to issue clearance certificates after debts have been settled. Customers repeatedly describe unanswered calls, ignored emails, and broken promises regarding clearance letters. Several reviewers report paying all outstanding debts and required fees, yet remaining trapped under debt review with no resolution. Complaints about rude staff, unexplained debit order increases, and unsolicited phone calls further erode trust. One positive review praises professionalism and prompt feedback, but this is a stark outlier.
Credit Matters has a TrustIndex of 0 out of 10 on Hellopeter, based on 12 reviews in the last 12 months. Hellopeter has tracked Credit Matters across 224 total reviews. How is the TrustIndex calculated? →
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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ML
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FLORINAH S
1 reviews | Active since Jan 2020
12 Feb 2026, 19:10
Removal from debt counseling
An excellent, efficient service. Their professionalism is beyond measure. Transparency and prompt feedback excellent.Thank you Judie Knootze and your staff.
Helpful (0)
|Replies (0)FS
FLORINAH S
1 reviews | Active since Jan 2020
12 Feb 2026, 19:10
Removal from debt counseling
An excellent, efficient service. Their professionalism is beyond measure. Transparency and prompt feedback excellent.Thank you Judie Knootze and your staff.
0
Replies (0)SM
Simthembile M
1 reviews | Active since Jan 2020
27 Jan 2026, 22:25
This company should be closed down for violating our consumer right
I wasn't going to put a star for this business if the system allowed this. Don't fall for this company. They're pathetic,a bunch of ****s and ****mers. Who will lure you into believing that they're helping you go debt free and promise you 50% discount on your debts. You give them your banking details to do debit order they will debit you in any way they like. I sent them emails no response but im not stopping i will report until they reverse my funds back and remove me from their so called under debt review..
Helpful (0)
|Replies (0)SM
Simthembile M
1 reviews | Active since Jan 2020
27 Jan 2026, 22:25
This company should be closed down for violating our consumer right
I wasn't going to put a star for this business if the system allowed this. Don't fall for this company. They're pathetic,a bunch of ****s and ****mers. Who will lure you into believing that they're helping you go debt free and promise you 50% discount on your debts. You give them your banking details to do debit order they will debit you in any way they like. I sent them emails no response but im not stopping i will report until they reverse my funds back and remove me from their so called under debt review..
0
Replies (0)AM
Alroy M
1 reviews | Active since Jan 2020
20 Jan 2026, 06:53
Credit matters service is based on lies.
Worst company I ever came across, firstly they placed me under debt review when I didn’t even need debt review or basically didn’t understand what it is all about. I’ve been under debt review since the age of 24, I am now 30 and wanted to clear my name but they are not assisting me at all after I sent all the necessary documents required to clear myself including paying them the fee they requested to remove me. After receiving my money, I know have trouble getting in touch with them because there communication is non existent. They are the worst people to deal with because when you call the company and tell them you have a problem they still put you through to the same person I am receiving no joy from or better yet no answer from. I don’t know if companies like this should even be in operation because this clearly a **** getting you on debt review and seemingly struggling to get you off. The lady I spoke to name is Fadwa and please any advice on how I can deal with this company will help.
Helpful (0)
|Replies (0)AM
Alroy M
1 reviews | Active since Jan 2020
20 Jan 2026, 06:53
Credit matters service is based on lies.
Worst company I ever came across, firstly they placed me under debt review when I didn’t even need debt review or basically didn’t understand what it is all about. I’ve been under debt review since the age of 24, I am now 30 and wanted to clear my name but they are not assisting me at all after I sent all the necessary documents required to clear myself including paying them the fee they requested to remove me. After receiving my money, I know have trouble getting in touch with them because there communication is non existent. They are the worst people to deal with because when you call the company and tell them you have a problem they still put you through to the same person I am receiving no joy from or better yet no answer from. I don’t know if companies like this should even be in operation because this clearly a **** getting you on debt review and seemingly struggling to get you off. The lady I spoke to name is Fadwa and please any advice on how I can deal with this company will help.
0
Replies (0)SP
Sandiso P
1 reviews | Active since Jan 2020
1 Nov 2025, 16:29
Pathetic Customer Centric - ******
I have lost patience with Credit Matters regarding their credit clear clearance process. I have practiced my rights multiple times however they are not coming to the party. They've requested me to send all the necessary documents (Paid up letters) I also went far as making a payment that was required but I still don't have a clearance letter. I have forwarded proof of payment as evident. The last communication I had with Kelly Smith was around 15 August 2025 from email address kellys@creditmatters.co.za informing me that she will forward the clearance letter by the end of the week but until now. Can someone from your office contact me and provide me with my clearance letter that is due to me. My contact details are Thembakazi Xegwana 0781513955 and my correspondence email address is thembakazixegwana.tx@gmail.com.If I don't get feedback within the next 3 business days I will take the matter with Ombudsman if I don't get feedback by the 7th November 2025.
Helpful (0)
|Replies (0)SP
Sandiso P
1 reviews | Active since Jan 2020
1 Nov 2025, 16:29
Pathetic Customer Centric - ******
I have lost patience with Credit Matters regarding their credit clear clearance process. I have practiced my rights multiple times however they are not coming to the party. They've requested me to send all the necessary documents (Paid up letters) I also went far as making a payment that was required but I still don't have a clearance letter. I have forwarded proof of payment as evident. The last communication I had with Kelly Smith was around 15 August 2025 from email address kellys@creditmatters.co.za informing me that she will forward the clearance letter by the end of the week but until now. Can someone from your office contact me and provide me with my clearance letter that is due to me. My contact details are Thembakazi Xegwana 0781513955 and my correspondence email address is thembakazixegwana.tx@gmail.com.If I don't get feedback within the next 3 business days I will take the matter with Ombudsman if I don't get feedback by the 7th November 2025.
0
Replies (0)JE
Julanda E
1 reviews | Active since Jan 2020
26 Sept 2025, 08:40
Debt Review - Credit Matters - Increases
Good Morning, Debt review is supposed to assist people who are in need and struggling, yet my debit order has once again been increased by R876.41. Our income does not increase, so these constant rises are not helping — they are taking food off my table. Instead of assisting people in need, this process feels like it is pushing us down even further. This is not the support debt review is meant to provide. Please urgently explain why these increases are happening and what can be done to actually assist us. Kind regards
Helpful (0)
|Replies (0)JE
Julanda E
1 reviews | Active since Jan 2020
26 Sept 2025, 08:40
Debt Review - Credit Matters - Increases
Good Morning, Debt review is supposed to assist people who are in need and struggling, yet my debit order has once again been increased by R876.41. Our income does not increase, so these constant rises are not helping — they are taking food off my table. Instead of assisting people in need, this process feels like it is pushing us down even further. This is not the support debt review is meant to provide. Please urgently explain why these increases are happening and what can be done to actually assist us. Kind regards
0
Replies (0)