Credit Ombud Inaccessible – Emails Not Working, No Support for Consumers

My name is Shaun Lamprecht (ID: 9112035030083). I have been trying to escalate a dispute against DebtBusters, who are ********ly demanding a reopening/admin fee before issuing my clearance certificate and updating the Debt Help System (DHS).

After collecting all my paid-up and prescription letters myself and sending them to DebtBusters, I copied both the NCR and the Credit Ombud in all my emails. The NCR has ignored my complaint, and now the Credit Ombud is unreachable — all their email addresses bounce back as undeliverable.

This means as a consumer I have no functional channel to escalate my dispute, leaving me blocked in an unfair and ******** situation where DebtBusters refuses to clear my name.

It is completely unacceptable that the office of the Credit Ombud, which is supposed to be there to protect and assist consumers, has become inaccessible and unresponsive. Without working communication channels, consumers like myself are left vulnerable and without recourse.

I demand that the Credit Ombud / NFO:

Immediately provide a working point of contact for consumer complaints;

Investigate my matter against DebtBusters urgently;

Ensure that DebtBusters issues my clearance certificate and updates the DHS/credit bureaus without charging ******** fees.

As things stand, both the NCR and the Ombud are failing in their duties to protect consumers, leaving me trapped despite having provided all documents.

Contact Details: Shaun Lamprecht 📧 Email: lamprechtshaun8@gmail.com