SL
Shaun L
Active since Sep 2024
26
Reviews
0
Industries
Reviews
26 reviews4 months ago
Unhappy client
I am extremely disappointed with the service I’ve received from Ikokah. It has been over a month since I submitted all the required documents and information for my business, Hub Solution, yet my payment links are still not activated on the app. Despite multiple follow-ups, I have received no updates, no timelines, and no responses from the support team. As a business owner, this delay is affecting my operations and customer payments, and the lack of communication is unacceptable. I expected a far more professional and efficient service. I truly hope Ikokah can urgently assist and resolve this matter, as this experience has left me very unhappy and frustrated.
53 replies
6 months ago
DebtBusters Demanding R3,500 to Reopen File — Unfair and ********
I was under debt review with DebtBusters and had to cancel due to unforeseen financial struggles. Since then, I’ve submitted prescription letters confirming that all my debts have legally prescribed in terms of South African law. DebtBusters acknowledged receipt only after I followed up several times — and then told me I must pay R3,500 to “reopen my file” and “go to court to remove my debt review flag.” This explanation is misleading and ********. The National Credit Act Section 71 clearly states that once all debts under review are settled or prescribed, the debt counsellor must issue a clearance certificate and notify all credit bureaus — not charge extra to “reopen” a case. Many people who are now unemployed or financially struggling are being told to pay thousands just to clear their names, even after completing or legally resolving their debt obligations. This feels like exploitation, and it’s wrong. I have lodged an official complaint with the National Credit Regulator (NCR) to investigate this matter.
106 replies
6 months ago
Still no response on my PayFast account support ticket
I submitted a support ticket to PayFast after struggling to complete my account registration — the system would not allow me to continue to the next page. I received confirmation that the ticket was logged and that the team would assist me to sort out my payment gateway, but since then I have not received any feedback or solution. This issue has delayed my ability to activate payments on my business website. I used my official business email info@simplytvstreamz.com to register my PayFast account, and I have already provided all the necessary details and documentation during the registration process. I have been waiting patiently, but there has been no update or assistance to resolve this issue. I would appreciate an urgent response or escalation so that my PayFast payment gateway can be finalised, allowing me to proceed with my business operations.
159 replies
6 months ago
Unacceptable Delay and Failed Delivery Attempts – Discovery Bank Card Delivery by DSV
Good day, I would like to lodge a formal complaint against DSV Courier Services regarding the repeated failure to deliver my Discovery Bank card, which has now been pending for almost a month. Despite several SMS updates and assurances from DSV that delivery would take place, I have taken time off work on multiple occasions to receive the parcel — only to be informed afterward that the driver “could not reach me at my address.” This is completely false, as I have been at home and available every single time. I have confirmed that my address and contact details are correct, yet the delivery keeps being delayed without proper communication or accountability from DSV. This ongoing inconvenience and lack of service are unacceptable for a courier of DSV’s size and reputation. According to the Consumer Protection Act (Sections 19 and 54), a service provider must: Deliver goods within a reasonable time, Ensure proper and efficient performance of the service, and Communicate any changes or failures promptly and truthfully. DSV has clearly failed in these obligations. --- Requested Resolution: 1. Immediate delivery of my Discovery Bank card to my verified address. 2. A written apology for the repeated failed delivery attempts and false “unreachable” reports. 3. A commitment to improve communication and reliability in the future.
53 replies
6 months ago
Unhappy With Unexpected Fees and Lack of Transparency
I joined DebtBusters hoping for professional assistance in clearing my name and improving my financial record. Unfortunately, my experience has been disappointing. Throughout the process, I personally collected and submitted all the paid-up and prescription letters from my credit providers as requested. During this entire time, I was never informed that I would later be charged an additional R3,500 fee to have my name cleared. This information was only mentioned afterwards, which felt very unfair and misleading. I did all the required work in good faith, expecting that once the necessary documents were received, the process would be completed without hidden costs. I also struggled to receive proper feedback and clear communication after raising these concerns with their team. I’m sharing my experience so that others are aware of the unexpected costs and communication issues I faced, and I sincerely hope DebtBusters improves their transparency and customer service.
53 replies
6 months ago
Credit Ombud Inaccessible – Emails Not Working, No Support for Consumers
My name is Shaun Lamprecht (ID: 9112035030083). I have been trying to escalate a dispute against DebtBusters, who are ********ly demanding a reopening/admin fee before issuing my clearance certificate and updating the Debt Help System (DHS). After collecting all my paid-up and prescription letters myself and sending them to DebtBusters, I copied both the NCR and the Credit Ombud in all my emails. The NCR has ignored my complaint, and now the Credit Ombud is unreachable — all their email addresses bounce back as undeliverable. This means as a consumer I have no functional channel to escalate my dispute, leaving me blocked in an unfair and ******** situation where DebtBusters refuses to clear my name. It is completely unacceptable that the office of the Credit Ombud, which is supposed to be there to protect and assist consumers, has become inaccessible and unresponsive. Without working communication channels, consumers like myself are left vulnerable and without recourse. I demand that the Credit Ombud / NFO: Immediately provide a working point of contact for consumer complaints; Investigate my matter against DebtBusters urgently; Ensure that DebtBusters issues my clearance certificate and updates the DHS/credit bureaus without charging ******** fees. As things stand, both the NCR and the Ombud are failing in their duties to protect consumers, leaving me trapped despite having provided all documents. Contact Details: Shaun Lamprecht 📧 Email: lamprechtshaun8@gmail.com
0 replies
6 months ago
NCR Ignoring Complaint Against DebtBusters – No Assistance to Consumers
My name is Shaun Lamprecht (ID: 9112035030083). I lodged a formal complaint with the National Credit Regulator (NCR) against DebtBusters, after they ********ly demanded an additional “reopening/admin fee” before issuing my clearance certificate and updating the Debt Help System (DHS). Despite providing the NCR with all supporting documents (including paid-up letters, prescription letters, and the DebtBusters correspondence), my complaint has been ignored. I have received no meaningful feedback or assistance, while DebtBusters continues to withhold my clearance certificate and block my name from being cleared with the credit bureaus. The NCR is legally mandated to protect consumers and enforce the National Credit Act (NCA), but in my case, they have failed to: 1. Hold DebtBusters accountable for ******** conduct; 2. Ensure I receive my clearance certificate without paying an invented “admin fee”; 3. Provide any clear communication or timelines for resolution. As a result, I remain unfairly flagged on the Debt Help System and credit bureaus, even though all debts have been settled or prescribed. This is severely prejudicing my financial rights. I am also currently unemployed, which makes it impossible to pay ******** fees or survive further delays. The NCR’s silence in this matter is unacceptable and shows a lack of commitment to protecting vulnerable consumers. I demand that the NCR: Act immediately on my complaint against DebtBusters; Compel them to issue my clearance certificate and update DHS/credit bureaus without charging ******** fees; Provide me with an urgent update and written confirmation of steps being taken. If no urgent action is taken, I will continue to escalate this matter publicly and legally. Contact Details: Shaun Lamprecht 📧 Email: lamprechtshaun8@gmail.com
0 replies
6 months ago
******** Admin Fee Demand & Refusal to Issue Clearance Certificate
Complaint: My name is Shaun Lamprecht (ID: 9112035030083). I was previously under debt review with DebtBusters, but I have since settled / prescribed all my debts and obtained the necessary paid-up letters / prescription letters directly from my creditors. I recently requested that DebtBusters issue my clearance certificate and update the Debt Help System (DHS) as required by law. Instead of complying, they sent me an email (Ref: Debt Counselling Process Query – wf_010254952) stating that I must first pay an additional “reopening/admin fee” before they will issue the certificate or notify the credit bureaus. I find this completely ********, unfair, and ********* for the following reasons: 1. The National Credit Act (NCA) obliges debt counsellors to issue a clearance certificate once all debts are paid or prescribed. There is no lawful basis to charge an extra reopening or admin fee at this stage. 2. I have already done the work myself by collecting and submitting all the necessary paid-up / prescription letters. 3. I am currently unemployed and unable to pay ******** fees that are being invented after my debts were settled. 4. DebtBusters is withholding my clearance certificate and refusing to update DHS / credit bureaus until I pay this disputed fee, which directly prejudices me and prevents me from restoring my credit record. This amounts to ******** conduct and exploitation of vulnerable consumers who are trying to rebuild their financial lives. I have already escalated this matter to the National Credit Regulator (NCR) and the Credit Ombud, and I am now placing this public complaint on HelloPeter to warn other consumers about these practices. I formally demand that DebtBusters: Issue my clearance certificate immediately without charging ******** fees; Update the Debt Help System (DHS) to reflect that I am no longer under debt review; Notify all credit bureaus of my clearance status. If this matter is not resolved urgently, I will escalate further through the NCR, the Ombud, and legal action. Contact Details: Shaun Lamprecht 📧 Email: lamprechtshaun8@gmail.com 📞 Cell: 065 879 4690
53 replies
7 months ago
No Contact or Payment Options – Debt Still Reflects
Planet42 handed my account to “debt collectors” years ago, yet I have had no contact, no details, and no way to make payment arrangements. Despite this, the debt still reflects against me. This is unfair – if there’s no communication, the debt should be written off and removed from my credit profile.
53 replies
10 months ago
Worst wifi in South Africa
I am absolutely highly disappointed in the service I am receiving from Rain. I have been using Rain for 2 years now and the signal and service is just getting worse and worse. Tonight I am sittong tryong to watch a series and everything is just buffering, cant use my phone, cant use my tv box nor can I use my laptop. I will not recommend Rain to my worst enemy. Shaun Lamprecht
106 replies
Review Distribution
5 Star
1 (3.8461538461538463%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (3.8461538461538463%)
1 Star
24 (92.3076923076923%)