Dispute Resolution

Could you please help Mr. Eward Solomon with the following dispute? He will be evicted from his apartment by the end of Feb 2026 due to this unresolved dispute. We have exhausted all the necessary resolution procedures; unfortunately, to no avail.

Mr. Edward Solomon ID No - -------------- account with Nedbank Cresta Mall No --------------- was hacked on 11 Nov 2025 whereby R28 000 odd was transferred out of his account into another Nedbank account (Inside Job) The account number was provided to him by Nedbank assistant which has been issued to SAPS Linden Sergeant Mawela Tel 078 075 5678 on the same day Case Ref: 68112025. Nedank Bank Case - Reference GFCFS209973.

Mr. Edward Solomon reported the hacking of his account immediately to Nedbank and was told they will revert to him after 8-9 weeks because there must be an investigation. Throughout Jan 2026, he enquired about the progress telephonically to no avail; he was once again promised someone would contact him. He followed up in person again on 2nd Feb 2026 and was told the case has been resolved, and he has to wait 2-4 weeks. Yesterday, he once again consulted with the manager in person to no avail. Please, can we get some answers, and why are they sending a pensioner from pillar to post, facing eviction at the end of Feb?

Your urgent intervention is required.