Vodacom

I went to purchase a Samsung watch on Thursday 13 November 2025. The Salesman told me that I would get better value for money to buy a Huawei. Duly did that as I am not tech savvy. Got home and my tech savvy son advised me that it is not the LTE that I wanted, but rather blue tooth only. That defeated the object for me and on Friday, 14 November, I returned it and asked again for a Samsung 8. They did not have stock but asked me to return the Monday when the stock would arrive. On Monday I went in and paid the difference for the Samsung and asked them to activate it. This was after they refunded me the money on the Huawei watch. 4 hours later, they were still unable to activate the watch. I was told to come back on Tuesday 18 November, which I did. 5 hours later, they were still unable to activate it. I was told to come back on Wednesday 19 November. I did that and after another 3 hours, I had had enough. I told them to refund my money. That is when all the stories started. I continuously and consistently asked for a refund - nothing. I went back on Thursday and got even more stories. I went back on Friday and got more stories. As of now, I still do not have my money back AND they have the watch as well. Now there is another added problem - I am locked in another 2 years on contract and I can only get the LTE watch on contract. I wanted to buy another identical one for my son as a Christmas gift, but as there is no resolution and they have my money and the goods (which are useless to me without activation), not even that is going to happen. Is it fair that we must be penalised for Vodacom's incompetence? The shop has not even had the courtesy of apologising or anything - they just keeping the goods AND my money. The amount of nonsense theses guys try to give you, is insane. They even tried telling me that they cannot refund from the shop - they forget that they did exactly that on Monday! I will definitely be taking this matter further.