Send incorrect products. Lie about replacing them

I ordered Kookaburra Run up bowling markers from Cricket stuff. When I received my order I noticed that it definitely was not the same as the ones listed on the website and it definitely wasn't even kookaburra. I called them on the 27th of April to enquire about what had happened. And I was told that they put a DP marker into my order as they didn't have stock of the kookaburra, but they will directly order from kookaburra and get them delivered to me at no extra cost.

I called again on 26th of May only to be told they forgot and will send it to me asap without asking about my order number or anything.

I have sent numerous WhatsApps asking got updates on my order and I just get ignored.

It's not about the cash value of the order, its about the fact that you sent an incorrect product and then promised to replace it and then just ignored me. Terrible service