******* service suspension & blatant disregard for Consumer Protection Act

I am appalled by the service—or lack thereof—from [ISP Name].

My contract stipulates (as agreed to by the salesperson) a payment due date of the 5th of every month. I made my payment on the 4th (a day early). Despite being in good standing, Crisp Fibre cut my internet connection on the morning of the 5th.

When I contacted them, they made the nonsensical claim that they "gave me 24 days to pay despite us paying December on time as well." You cannot issue a notice period for a payment that isn't even due yet. This is a clear violation of Section 14 of the Consumer Protection Act (CPA), which requires a 20-business-day notice of a material breach before service can be interrupted. Since I had already paid, there was no breach to begin with.

While my service was eventually restored after I provided proof of payment, I spoke with a manager who flat-out refused to listen to the facts or acknowledge the CPA. This "act first, check later" billing policy is an unfair business practice.

I want a formal apology and a pro-rata credit for the downtime I experienced. I will also be escalating this matter to ISPA and ICASA to ensure this "automatic disconnection" policy is investigated.