Crisp Fibre Pty Ltd
Claimed Business
Crisp Fibre Pty Ltd
Claimed Business
10 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
0
Recommended: Unlikely
Review Distribution
2.9|10 Reviews
Jun '25 - May '26
5(33.3%)
4(11.1%)
3(0%)
2(0%)
1(55.6%)
5(33.3%)
4(11.1%)
3(0%)
2(0%)
1(55.6%)
Frequently Asked Questions About Crisp Fibre Pty Ltd
Crisp Fibre Pty Ltd has a TrustIndex of 0 out of 10 on Hellopeter, based on 10 reviews in the last 12 months. Hellopeter has tracked Crisp Fibre Pty Ltd across 129 total reviews. How is the TrustIndex calculated? →
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAS
Ansie S
1 reviews | Active since Jan 2020
30 Jan 2026, 09:01
Worst company ever
Be careful of this company. They are sharks and so greedy for money. I cancelled my services with them within the first month because I could not afford it as my partner moved out. They are hard up for money I suppose. Now they are sueing me for alnost 12k. And they keep on harassing me. Don't use then. They have NO humanity in them
Helpful (0)
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Ansie S
1 reviews | Active since Jan 2020
30 Jan 2026, 09:01
Worst company ever
Be careful of this company. They are sharks and so greedy for money. I cancelled my services with them within the first month because I could not afford it as my partner moved out. They are hard up for money I suppose. Now they are sueing me for alnost 12k. And they keep on harassing me. Don't use then. They have NO humanity in them
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
5 Jan 2026, 10:48
******* service suspension & blatant disregard for Consumer Protection Act
I am appalled by the service—or lack thereof—from [ISP Name]. My contract stipulates (as agreed to by the salesperson) a payment due date of the 5th of every month. I made my payment on the 4th (a day early). Despite being in good standing, Crisp Fibre cut my internet connection on the morning of the 5th. When I contacted them, they made the nonsensical claim that they "gave me 24 days to pay despite us paying December on time as well." You cannot issue a notice period for a payment that isn't even due yet. This is a clear violation of Section 14 of the Consumer Protection Act (CPA), which requires a 20-business-day notice of a material breach before service can be interrupted. Since I had already paid, there was no breach to begin with. While my service was eventually restored after I provided proof of payment, I spoke with a manager who flat-out refused to listen to the facts or acknowledge the CPA. This "act first, check later" billing policy is an unfair business practice. I want a formal apology and a pro-rata credit for the downtime I experienced. I will also be escalating this matter to ISPA and ICASA to ensure this "automatic disconnection" policy is investigated.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
5 Jan 2026, 10:48
******* service suspension & blatant disregard for Consumer Protection Act
I am appalled by the service—or lack thereof—from [ISP Name]. My contract stipulates (as agreed to by the salesperson) a payment due date of the 5th of every month. I made my payment on the 4th (a day early). Despite being in good standing, Crisp Fibre cut my internet connection on the morning of the 5th. When I contacted them, they made the nonsensical claim that they "gave me 24 days to pay despite us paying December on time as well." You cannot issue a notice period for a payment that isn't even due yet. This is a clear violation of Section 14 of the Consumer Protection Act (CPA), which requires a 20-business-day notice of a material breach before service can be interrupted. Since I had already paid, there was no breach to begin with. While my service was eventually restored after I provided proof of payment, I spoke with a manager who flat-out refused to listen to the facts or acknowledge the CPA. This "act first, check later" billing policy is an unfair business practice. I want a formal apology and a pro-rata credit for the downtime I experienced. I will also be escalating this matter to ISPA and ICASA to ensure this "automatic disconnection" policy is investigated.
0
Replies (0)TM
Terence M
1 reviews | Active since Jan 2020
29 Dec 2025, 15:52
Crisp Fibre's stellar service!
I'd like to thank Keanu Voster for his great service. He constantly made sure that I was informed on the progress of the call I logged for a faulty line. He made me understand that the solution couldn't be resolved remotely, but needed a technician's call out to the house. The technician arrived at 06H24am whereas the scheduled time was 10am. Just this, said volumes about Crisp Fibre's service. James, was very professional in inspecting and identifying the problem, in less than 5 minutes. He resolved the matter, and when he left I was all smiles. Thank you for a crisp and amazing service. I recommend Crisp Fibre for a great fibre service any day! You guys rock!
Helpful (0)
|Replies (0)TM
Terence M
1 reviews | Active since Jan 2020
29 Dec 2025, 15:52
Crisp Fibre's stellar service!
I'd like to thank Keanu Voster for his great service. He constantly made sure that I was informed on the progress of the call I logged for a faulty line. He made me understand that the solution couldn't be resolved remotely, but needed a technician's call out to the house. The technician arrived at 06H24am whereas the scheduled time was 10am. Just this, said volumes about Crisp Fibre's service. James, was very professional in inspecting and identifying the problem, in less than 5 minutes. He resolved the matter, and when he left I was all smiles. Thank you for a crisp and amazing service. I recommend Crisp Fibre for a great fibre service any day! You guys rock!
0
Replies (0)JC
Johan C
1 reviews | Active since Jan 2020
24 Dec 2025, 13:34
Useless
Signed up with them but soon realised they are not who they say they are. I'm sitting without connectivity since this morning, they just rep**** they have no staff, nice. So I have to sit without connection till the 27th, over the festive period, that's their commitment. I'm canceling, they are useless
Helpful (0)
|Replies (0)JC
Johan C
1 reviews | Active since Jan 2020
24 Dec 2025, 13:34
Useless
Signed up with them but soon realised they are not who they say they are. I'm sitting without connectivity since this morning, they just rep**** they have no staff, nice. So I have to sit without connection till the 27th, over the festive period, that's their commitment. I'm canceling, they are useless
0
Replies (0)TB
Thembeka B
1 reviews | Active since Jan 2020
4 Dec 2025, 13:25
Wi-Fi
I have made payment of R700 but forgot to put the reference details however I have sent an email immediately explaining my mistake and I was chargers an additional R250 for reconnection
Helpful (0)
|Replies (0)TB
Thembeka B
1 reviews | Active since Jan 2020
4 Dec 2025, 13:25
Wi-Fi
I have made payment of R700 but forgot to put the reference details however I have sent an email immediately explaining my mistake and I was chargers an additional R250 for reconnection
0
Replies (0)SG
NL
Nicolaas L
1 reviews | Active since Jan 2020
12 Sept 2025, 15:16
Crisp - great support and service received!!
Good afternoon Crisp fibre. I want to thank you for the quick response after my email sent about the low speed connection I received. You did great work and the internet is back, thanks so much for the support, I appreciate the priority you put onto this call. You are doing great work.
Helpful (0)
|Replies (0)NL
Nicolaas L
1 reviews | Active since Jan 2020
12 Sept 2025, 15:16
Crisp - great support and service received!!
Good afternoon Crisp fibre. I want to thank you for the quick response after my email sent about the low speed connection I received. You did great work and the internet is back, thanks so much for the support, I appreciate the priority you put onto this call. You are doing great work.
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Replies (0)NL
Nicolaas L
1 reviews | Active since Jan 2020
12 Sept 2025, 05:43
Low speeds without any explanation or action from Crisp
My ISP is Crisp fibre, I have been I am experiencing consistently low internet speeds, significantly below the speeds promised in my service plan. I have tested the connection at close range (3 meters from the router) and across different connection types. Most of my devices only support 2.4GHz Wi-Fi, and switching to 5GHz is not a viable solution. I mentioned this because Kyle informed me that it is a fact that I experience low speeds because I am connecting on 2.4Ghz and not 5Ghz. What he doesn't realize is that I am testing next to the router and should not have any effect. For the first year the speeds are on average very good, but not close to what I pay for, but acceptable. I have started logging speed test results to document the issue. I will continue to record these results. I kindly request that you escalate this issue and perform a full diagnostic on my line and equipment. If this issue persists, I may need to escalate it to the relevant consumer protection authorities. I appreciate your prompt attention to this matter. Up till now you ignore my email I sent, and have yet to answer my email. I logged calls and received tickets, just to be closed again. This is unprofessional.
Helpful (0)
|Replies (0)NL
Nicolaas L
1 reviews | Active since Jan 2020
12 Sept 2025, 05:43
Low speeds without any explanation or action from Crisp
My ISP is Crisp fibre, I have been I am experiencing consistently low internet speeds, significantly below the speeds promised in my service plan. I have tested the connection at close range (3 meters from the router) and across different connection types. Most of my devices only support 2.4GHz Wi-Fi, and switching to 5GHz is not a viable solution. I mentioned this because Kyle informed me that it is a fact that I experience low speeds because I am connecting on 2.4Ghz and not 5Ghz. What he doesn't realize is that I am testing next to the router and should not have any effect. For the first year the speeds are on average very good, but not close to what I pay for, but acceptable. I have started logging speed test results to document the issue. I will continue to record these results. I kindly request that you escalate this issue and perform a full diagnostic on my line and equipment. If this issue persists, I may need to escalate it to the relevant consumer protection authorities. I appreciate your prompt attention to this matter. Up till now you ignore my email I sent, and have yet to answer my email. I logged calls and received tickets, just to be closed again. This is unprofessional.
0
Replies (0)