Bad Service Manager Solomzi and Salesman

I am so upset with the Manager Solomzi at Access park branch.My wife ordered a pair of crocs online the size was too big so we wanted to exchange but Solomzi said that the shoe was worn.Why do I want to change the size and how can my son wear the sandal if it's too big.Another Sandal was bought at Access Park branch.Remember all my sons shoes are crocs not one have the sc****d fronts as this new pair we bought.Solomzi directly said it's not a factory fault and he can't change gbe sandal.I'm so livid as he does not manage his store instead he makes decisions for the customer.I'm now a lost of 2 pairs of sandals.The one pair was bought on 1st February my son had only wore tge sandal once.The online sandal i'm stuck with as the Manager claims it was worn.I don't think I want to do business with Crocs anymore.The same Senario with the sc****d shoe from the store In the Box Access Park and they changed the Sandal without as many questions and doubts as your Manager has at Crocs Access Park.Very unhappy customer.