CS
Crocs South Africa
Claimed Business
CS
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Crocs South Africa faces severe and systemic customer experience failures across virtually every touchpoint. The overwhelming majority of reviews describe unresolved refunds, lost or delayed deliveries, unreachable customer support, and stock management errors on their online store. While a handful of positive reviews praise individual staff members and occasional fast delivery, these are heavily outweighed by recurring complaints that suggest deep operational dysfunction.
Top Strengths:
- •Product Quality & Value: A small number of customers praise Crocs for comfort, durability, and the original look of the product. One customer noted orthopaedic benefits, and another highlighted toughness after rough outdoor use.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Ranking
#13
in Fashion & Clothing
NPS Score
-74
Recommended: Unlikely
Review Distribution
1.5|58 Reviews
May '25 - Apr '26
5(12.2%)
4(0%)
3(0%)
2(2%)
1(85.7%)
5(12.2%)
4(0%)
3(0%)
2(2%)
1(85.7%)
Recent reviews (58)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEC
Emmerentia C
1 reviews | Active since Jan 2020
12 Mar 2026, 13:49
PATHETIC CUSTOMER SERVICE
Pathetic customer service Crocs!!!!! I ordered sandals on 22 Feb. The website promise delivery within 2-3 working days. Today is 13 March 2026. Still no shoes. I phone 2 to 3 times a week to hear that they are "actively" working on finding my shoes. It "appears" to be lost in transit. NOT GOOD ENOUGH. In the meantime you expect me to wait patiently while you take forever to find the shoes. SEND ME NEW SHOES. I PAID FOR IT.
Helpful (0)
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Emmerentia C
1 reviews | Active since Jan 2020
12 Mar 2026, 13:49
PATHETIC CUSTOMER SERVICE
Pathetic customer service Crocs!!!!! I ordered sandals on 22 Feb. The website promise delivery within 2-3 working days. Today is 13 March 2026. Still no shoes. I phone 2 to 3 times a week to hear that they are "actively" working on finding my shoes. It "appears" to be lost in transit. NOT GOOD ENOUGH. In the meantime you expect me to wait patiently while you take forever to find the shoes. SEND ME NEW SHOES. I PAID FOR IT.
0
Replies (0)KG
Kris-Ann Govender
1 reviews | Active since Jan 2020
12 Mar 2026, 09:06
pathetic quality Disappointed
Absolutely unhappy with the service at Crocs store in Pavillion and most importantly we pay an arm and leg for these Crocs only to have the cracked and some are opening in less than 3 to 6 months and you take them to the store only for you not be assisted because you don't have the receipt and they can not look for a copy of the receipt. i am sitting with Crocs that i have spent so much money on but ******* quality and you guys say url can not assist me.
Helpful (0)
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Kris-Ann Govender
1 reviews | Active since Jan 2020
12 Mar 2026, 09:06
pathetic quality Disappointed
Absolutely unhappy with the service at Crocs store in Pavillion and most importantly we pay an arm and leg for these Crocs only to have the cracked and some are opening in less than 3 to 6 months and you take them to the store only for you not be assisted because you don't have the receipt and they can not look for a copy of the receipt. i am sitting with Crocs that i have spent so much money on but ******* quality and you guys say url can not assist me.
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Replies (0)SM
Sibongile M
1 reviews | Active since Jan 2020
6 Mar 2026, 09:33
****** by Crocs SA
I ordered Crocs online, on the 13 February 2026. Which was delivered by RAM on 16 February. When I opened my order one pair was missing (black Siren clog). I immidiately called the driver to alert him, he told me sometimes it happens when there was not enough stock and they would later send it. 2 days passed without any communication from Crocs or delivery guys, I then Dm crocs SA on instagram and fb still no response, till today I don’t have the shoe that I paid for, no communication nothing from them, despite multiple attempts to speak to them. I also called the customer care where I was told it will be investigated, from packaging to warehouse and up to delivery but still I have not received any feedback.
Helpful (0)
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Sibongile M
1 reviews | Active since Jan 2020
6 Mar 2026, 09:33
****** by Crocs SA
I ordered Crocs online, on the 13 February 2026. Which was delivered by RAM on 16 February. When I opened my order one pair was missing (black Siren clog). I immidiately called the driver to alert him, he told me sometimes it happens when there was not enough stock and they would later send it. 2 days passed without any communication from Crocs or delivery guys, I then Dm crocs SA on instagram and fb still no response, till today I don’t have the shoe that I paid for, no communication nothing from them, despite multiple attempts to speak to them. I also called the customer care where I was told it will be investigated, from packaging to warehouse and up to delivery but still I have not received any feedback.
0
Replies (0)C
Claire
1 reviews | Active since Jan 2020
25 Feb 2026, 14:16
Unhappy Crocs SA customer
Hi I have purchased an item online and paid, only after order was placed and paid, they removed the item. There was nowhere stated that the item is out of stock. I am so frustrated as its the second time they make changes on my paid order.
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Claire
1 reviews | Active since Jan 2020
25 Feb 2026, 14:16
Unhappy Crocs SA customer
Hi I have purchased an item online and paid, only after order was placed and paid, they removed the item. There was nowhere stated that the item is out of stock. I am so frustrated as its the second time they make changes on my paid order.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
17 Feb 2026, 12:30
Bad Service Manager Solomzi and Salesman
I am so upset with the Manager Solomzi at Access park branch.My wife ordered a pair of crocs online the size was too big so we wanted to exchange but Solomzi said that the shoe was worn.Why do I want to change the size and how can my son wear the sandal if it's too big.Another Sandal was bought at Access Park branch.Remember all my sons shoes are crocs not one have the sc****d fronts as this new pair we bought.Solomzi directly said it's not a factory fault and he can't change gbe sandal.I'm so livid as he does not manage his store instead he makes decisions for the customer.I'm now a lost of 2 pairs of sandals.The one pair was bought on 1st February my son had only wore tge sandal once.The online sandal i'm stuck with as the Manager claims it was worn.I don't think I want to do business with Crocs anymore.The same Senario with the sc****d shoe from the store In the Box Access Park and they changed the Sandal without as many questions and doubts as your Manager has at Crocs Access Park.Very unhappy customer.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
17 Feb 2026, 12:30
Bad Service Manager Solomzi and Salesman
I am so upset with the Manager Solomzi at Access park branch.My wife ordered a pair of crocs online the size was too big so we wanted to exchange but Solomzi said that the shoe was worn.Why do I want to change the size and how can my son wear the sandal if it's too big.Another Sandal was bought at Access Park branch.Remember all my sons shoes are crocs not one have the sc****d fronts as this new pair we bought.Solomzi directly said it's not a factory fault and he can't change gbe sandal.I'm so livid as he does not manage his store instead he makes decisions for the customer.I'm now a lost of 2 pairs of sandals.The one pair was bought on 1st February my son had only wore tge sandal once.The online sandal i'm stuck with as the Manager claims it was worn.I don't think I want to do business with Crocs anymore.The same Senario with the sc****d shoe from the store In the Box Access Park and they changed the Sandal without as many questions and doubts as your Manager has at Crocs Access Park.Very unhappy customer.
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Replies (0)aE
alicia E
1 reviews | Active since Jan 2020
29 Jan 2026, 08:57
Bad service
Bad service and they tried to rip me off with my own money after I was told at the Kenworth store that I can exchange the Crocs. Mind you not a discussion I made but a offer that was made to me. I am very disappointed in what has happened. This is my first bad experience and it was not a good one. I also felt humiliation by the entire experience
Helpful (0)
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alicia E
1 reviews | Active since Jan 2020
29 Jan 2026, 08:57
Bad service
Bad service and they tried to rip me off with my own money after I was told at the Kenworth store that I can exchange the Crocs. Mind you not a discussion I made but a offer that was made to me. I am very disappointed in what has happened. This is my first bad experience and it was not a good one. I also felt humiliation by the entire experience
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Replies (0)BL
Blou L
1 reviews | Active since Jan 2020
20 Jan 2026, 07:35
Unprofessional company with awful logistics partner, ZERO accountability or custome support/care
While the product itself is good (hence 2 stars), the actual company and it's logistics/customer service is appalling. Rather buy from a reputable organisation like Takealot than dealing with Crocs directly. As soon as the sale happens, they cease to care about customer experience. They use RAM to deliver who are wholly unprofessional and unreliable and while I tried to raise the various issues with delivery, neither RAM nor Crocs took any accountability. Crocs also asked for feedback post delivery and when I raised all the same issues, and although their email read: "Thank you for taking the time to provide us with your feedback. We understand that your experience with Crocs hasn't been up to the standards we strive for. We want you to know that we take your feedback very seriously. Your score has been escalated accordingly, and one of our dedicated brand representatives will reach out to you to address your concerns and help resolve any issues. At Crocs, we are committed to becoming better and delivering the highest quality products and customer experience. We appreciate your honest feedback, as it helps us to identify areas where we can improve on. To say thank you, we are happy to offer you a 15% off discount code for completing your next purchase. Your Coupon Code: RorVkt0 Thank you for your patience and understanding, and we look forward to making things right for you." There has been ZERO follow up. I will be buying shoes from Barefoot or Merrell next time - based on this experience, this is the last pair of Crocs I buy.
Helpful (0)
|Replies (0)BL
Blou L
1 reviews | Active since Jan 2020
20 Jan 2026, 07:35
Unprofessional company with awful logistics partner, ZERO accountability or custome support/care
While the product itself is good (hence 2 stars), the actual company and it's logistics/customer service is appalling. Rather buy from a reputable organisation like Takealot than dealing with Crocs directly. As soon as the sale happens, they cease to care about customer experience. They use RAM to deliver who are wholly unprofessional and unreliable and while I tried to raise the various issues with delivery, neither RAM nor Crocs took any accountability. Crocs also asked for feedback post delivery and when I raised all the same issues, and although their email read: "Thank you for taking the time to provide us with your feedback. We understand that your experience with Crocs hasn't been up to the standards we strive for. We want you to know that we take your feedback very seriously. Your score has been escalated accordingly, and one of our dedicated brand representatives will reach out to you to address your concerns and help resolve any issues. At Crocs, we are committed to becoming better and delivering the highest quality products and customer experience. We appreciate your honest feedback, as it helps us to identify areas where we can improve on. To say thank you, we are happy to offer you a 15% off discount code for completing your next purchase. Your Coupon Code: RorVkt0 Thank you for your patience and understanding, and we look forward to making things right for you." There has been ZERO follow up. I will be buying shoes from Barefoot or Merrell next time - based on this experience, this is the last pair of Crocs I buy.
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Replies (0)LM
Lebohang M
1 reviews | Active since Jan 2020
16 Jan 2026, 10:27
Delayed order
Delayed Order – No Communication from Crocs Complaint: I placed an order with Crocs South Africa on [08.01. 2026], order number [SOVZAZACRSY2251554]. The delivery timeframe provided has passed, but I have not received my order. I have attempted to contact customer service via [support@croc*****.zendesk.com ] on, (14.01.2024), but I have communicated with Agent called Raeysha, who told me that the courier guy had my incorrect contact numbers but i gave correct one's and they said will be updated and also provided to the courier guy, till this day am still waiting for my delivery or feedback regarding the delay. This lack of communication is extremely frustrating, especially after full payment was made. I expect better service and clear updates from a well-known brand like Crocs. Desired Resolution: I request urgent delivery with tracking details or a full refund if the order cannot be fulfilled immediately.
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Lebohang M
1 reviews | Active since Jan 2020
16 Jan 2026, 10:27
Delayed order
Delayed Order – No Communication from Crocs Complaint: I placed an order with Crocs South Africa on [08.01. 2026], order number [SOVZAZACRSY2251554]. The delivery timeframe provided has passed, but I have not received my order. I have attempted to contact customer service via [support@croc*****.zendesk.com ] on, (14.01.2024), but I have communicated with Agent called Raeysha, who told me that the courier guy had my incorrect contact numbers but i gave correct one's and they said will be updated and also provided to the courier guy, till this day am still waiting for my delivery or feedback regarding the delay. This lack of communication is extremely frustrating, especially after full payment was made. I expect better service and clear updates from a well-known brand like Crocs. Desired Resolution: I request urgent delivery with tracking details or a full refund if the order cannot be fulfilled immediately.
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Replies (0)