AE
alicia E
Active since Jun 2015
15
Reviews
0
Industries
Reviews
15 reviews3 months ago
Bad service
Bad service and they tried to rip me off with my own money after I was told at the Kenworth store that I can exchange the Crocs. Mind you not a discussion I made but a offer that was made to me. I am very disappointed in what has happened. This is my first bad experience and it was not a good one. I also felt humiliation by the entire experience
0 replies
6 months ago
Bad service
Vodacom has been a nightmare. I called vodacom in April and told the agent I came back from maternity leave and this was the reason for falling behind with my contract. I asked if there was any help she said yes they can help they can put me on an arrangement and the contract will go onto pay as you go which mean my contract term will be longer so instead of 36 month it will be longer. I told the lady over the call I have insurance on my devices and she said not to worry when the account goes back to contract the insurance will come back. I agreed to the arrangement and I made payments as we discussed. There was a month I could not pay and I called again and explained that I am not able to pay that month because of an emergency and I asked if this can be updated. The lady said yes it's fine the arrangement will just carry on and I asked about the insurance again and I was told the insurance will be fine it will continue when the arrangement end. So this is the bad part I got a text and a email that my account was handed over to attorney. I called vodacom customer care on 14/10/2025 and I asked what the status of my account she said the reason and because I didn't pay for a long time. I asked her if she's sure about this and she put me on hold for 20 minutes and then I dropped called. I back asked to speak a manager. I spoke to a manager and he said the arrangement was not put in place and this is the reason why the account was handed over. I asked the manager if I can get a call back from someone in collections to tell me whats happening and I asked if a call can take place today 15/10/2025 because I am at work and the best time to call is after 8 No1 called me until I called again and I was put on hold again and then I called collections spoke to Nompumelelo and she said she can't help I must speak to the attorney I told her but vodacom made the mess she said she can't help and end the call. This is very bad service I need someone to look into this or I'll escalate this to the ombudsman
212 replies
26 months ago
bad service
I want to express my concerns and expose old mutual for the service ive received. I had a greenlight policy and i have it from 2019. My policy went unpaid in November 2023 and i was told when i call there will he a double payment the end of December this normally happens. End decemember came no payment was take. I have been in contact with old mutual asked if they have bank details so i can make a payment i was told no bank details. I asked why the payment was not taken i was told my policy lapsed. I asked the lady over the call so what happens next she was very polite told me not to worry my policy can be re insteaded i need to fill out documents and she can send this to my email i asked if i can go to a branch she advice yes i can. I went filled out the documents and had a email the follow month which is feb to resumbit this docuument. I rep**** the same day. I called and ask another advisor what was going on i was told there was a error but this will be looked into it looks like a tech issue but she will escalate the matter. I asked a manager and i was told that the manager was not available they are in meeting which i did not believe this a old trick in the book. Close to the end of feb i had a email to say i cant re instate the policy i logged a complaint and even after i was miss informed and miss lead. I had a email back from complaint they cant re instate the policy which i find hard to believe. I have seek legal advise and escalated the matter to the ombudsman. The sad part about this i express what happened to my brother and i was even told not to worry this will be shorted. At the branch i was told greenlight policy is no longer a product old mutual offer because the policy lapse quick, there is no payment holiday if you find yourself in financial difficulty and no pay out after 5 years if no claim was made. I don't believe the calls and the complaint was handle the way it suppose to. Please be careful with old mutual policy and before you sign up ask the pros. and con's cause they never tell you they old chase their commission
56 replies
28 months ago
Bad service
I have a great concern. My vumatel was disconnected because i totally forgot to transfer the funds from my saving anyway i ask my daughter to make the payment with her card. I logged into my customs zone which is profile for my fibre made the payment and later released the someone else details is showing on my profile. I am concern about this don't they comply to the POPI ACT and this falls under GDPR. I went online and had a online chat and i was told the payment is not showing after i send a screenshot of the payment pending. I explained to the agent on whatsapp what has happened and that the payment went to someone else account and i did not understand what has happen. I was told the funds is showing failed on the name of Ralton Brown i don't know who this person is and how his details show under my profile. I asked webafrica to transfer the money to my account i was told they cant i need to call the bank. My daughter had a online chat with her bank and they advice we need a authorization letter so they can reverse the funds. I have been on the chat again to web africa and was told they cant give it to me. I ask a manager and then the person said no managers available then i said i will wait and then she end the chat. I am still disconnected and i am struggling to get my money back
0 replies
38 months ago
bad service
I am a very unhappy customer and would like to raise my concerns. So i have applied for a loan at finchoice and i have a mobi money option to. Due to my health conditions i had to quick my job in January. I made it my responsibility to make contact with finchoice and to advice them that i am unable to make a payment and that i can set up an arrangement to make a payment for each account. I was told this will be fine and that it will be updated on the system. I asked the lady very helpful at the time if she can send me the bank details and she did. I got paid my last payout the end February and finchoice debit the last money out of my bank. Knowing that i set up tho arrangement. I called them again to tell them what happened and i was pass nearly 6 time from collections to customer service and i must say the advisor are rude no customer service skill i telling the one person the story all they say is hold ill transfer the call. I get to the next person hold you at the wrong department and then transfer me. I was at the end of my tethor and request a manager. I was told a manager will call me back. No1 called me back i called next day spoke to a agent amilia very rude after i asked to speak to a a manger. She said ill get a manager to call no1 is unavailable they are in a meeting. her manager can't come to the phone. I then spoke to my bank and my bank manage to reverse 1 payment. Left it another day called back 2 days later asked the manager because i was done explaining myself and the agent sound confident that the matter was escalated to the refund department and a manager will definitely call as a call back was arranged. This then sounds promising to me. This calls happened from the beginning of March i still am waiting on manager , instead i am know getting collections calling me to tell me i have not made a payment when am i going to pay. i asked the agent if there was not on the account about me waiting on a manager call back she said yes. I told the agent i will not set up an arrangent until someone senior called she just said okay spoke over me said she will leave a note and dropped the call. I want to take this matter to the ombudsman because finechoice is going again the arrangement i set up on the account. I told the lady this might be a case for a few month and if i find a job ill go back to my installment and i asked must i call back if i can do the full installment and she said yes but know this a whole different story and no1 want to stand responsible for took place. So i am done chasing a manager i am waiting on someone to call me back so this matter can be addressed
265 replies
42 months ago
Bad customer service
My daughters capitec bank card was retain at lenteguer bank on Monday the 14th November 2022. I went to the bank on the 15th November 2022 and the bank was offline at Capitec branch Mitchells plain plaza. They eventually after more than a hour came back online after standing at the bank explain what i want to do. Just to be told by the consultant that they unable to help me without my daughter which is the minor. I was told she need to come with me to the bank to get her finger print done and to upload her picture. A few months ago i went to visit promande branch and i was helped with a new card no hassle. I have been told today that my daughter which is a minor can open up a bank card without me being around because she has a ID smart card. I find this hard to believe because she's still a minor and does not even have any proof of address under her name. This to me was shocking and i was told this new system was put in placed last weekend. I explained to the consultant named Avu we need the funds from the account. I asked to update a mobile number and was told this can not happen. The whole idea behind this was to transfer the money out of the account, I was told she need to be with me to do this as well. I work and my daughter is at school writing exams. We need the money. Another consultant was called and the situation was explained and the lady said, it might be that home affairs updated her details late and to indicate she has a smart card and this was the reason why i manage to get a card from promande branch. I fail to believe this because she has her ID card for more than a year and the time i went to the bank for a replacement card the ID card was less than a year old. alot of excuses was made, I was extremely upset. Then the consultant called customer service to ask if they can help. They asked to speak to me and the lady explain to me about the charge to get a new card and that they unable to help. I asked if she can update a mobile number and she said it not something they can do however i can do it at the branch with person helping me. The call was diabolical and the customer service was horrible. The lady i spoke to named Riva she has no customer service skills and no active listening skills. She listen to respond not to understand. I would ask her a question and she would not understand and her reply would be WHAT did you say, instead of sorry or excuses me i don't understand can you repeat please. I don't know what i should do. If this was explained to me at the door while waiting on them to go online i was going to understand but to wait for them to go online explain myself and to be told my daughter need to be around to get this shorted was beyond the joke. Its like the one hand does not know what the other one is doing and they work for the same bank !
132 replies
50 months ago
Unhappy
I am very upset and discussed about Home choice and their service. Back in December i had a message to say my debt order will go off early but if i would like to change it I have to click on the link. I have done so and on my app it said it was changed. Even tough i have followed this instruction they still debt me early i had a over limit charge at my bank. I called the customer service and i informed them of what happen and no empathy nothing. I made a manual payment for December when my salary was paid to me. I went in to the store and raised a complaint and up until today i had no response. I told the lady at the store my debt is for the end of the month please pit this on the system so the payment come out on the last day. Today 25-02-2022 I had debt order request from home choice and quess what ill be charged again over limit fees from my bank. This is not at all. It's affecting me and my bank keep on calling me to let me know that I am overdrawn you. This will cause a detriment at my bank which I dont know how home choice will fix this. I had a complaint back in September with home choice and the matter is with the ombudsman. This is very bad and i just wish I had the money to settle the account and leave
53 replies
52 months ago
Complaint
I am not very happy about the service I have received from 1 health. I applied for a contract back in september 2021 and was given a offer with 1 health plan. I was informed if the contract is unsuccessful the offer will not go through. The end of september I had a direct debt coming out of my account. I called my bank to cancel the debt order and reverse the payment and I was informed they not able to I need to call the merchant and my bank send me one health information. I made contact with 1 health and asked to cancel the service and to refund my money. I was told they will cancel it but I need to email my bank statement to show the debt order. The call dropped and I called back no answer. Until today the debt order is still coming from my account and no cancellation. I am very unhappy. If I don’t get any response to my complaint I will send this complaint to the ombudsman.
106 replies
63 months ago
HORRIBLE SERVICE FROM WEB AFRICA
I had my fibre installed on the 01 Feb 21 and up until today 17 Feb 21 I have no connection. The WhatsApp line is horrible I have to wait to chat to someone for 3 hours + just to be told the status of my fibre is pending and then I transfer me to the provisioning team. I then never get to chat to anyone in the provisioning team and then receive an automatic reply hours later '' sorry to have kept you waiting for so long, unfortunately it seems that all our agents are currently busy or unavailable A call back request has been sent to our agents and they will contact you. this message I receive during business hours 7am till 9pm. I would like to cancel and I am not sure how to but I will be reversing my money from the bank over the weekend. I refuse to pay for a service I am not receiving. The agents on the WhatsApp chat shows no empathy and this is a bad reflection on business. It comes to show how terrible your service is. I working for a BPO internationally and if this was the service I had to give my clients, our company will have a huge complaint, a fine at the ombudsman office and even compensation for distress to the client. I have put the Fibre in for many reason. For work, my kids and the communities kids that don't have internet to their disposal and you web Africa makes this very difficult and placing doubt in the kids mind about me as a person. Imagine how I have to tell this kids I am still waiting on the Fibre to be connected how bad is that. I WILL NOT RECOMMEND ANYONE TO YOUR THE SERVICE IS HORRIBLE
0 replies
69 months ago
discriminated and humiliated
Good day, My name is Alicia and I am very unhappy with the service I have received at Click Watergate branch on the 17/08/2020. Just to let you know I am working from home due to my vulnerability and I have decided to pop in to your store during my last tea break to buy my sons formula, asthma pumps, energy supplement and a few snacks for the night. As approached your store at the door I was told to stand outside I am not allowed to come in. I ask the security ( Cythia Ludid)if she can explain the reason and she and another clicks staff member ( Zandile Dlanga) laughed, I ask whats the reason for them laughing the reply was " haibo you cant come like this to the store ". I ask her again tell me the reason. The security lady response was you wearing night clothes to the store this is CORONA. I told her, her reason is invalid and I would like her name and to speak to the manager. In the interim I ask another store assistant Sisanda, if she could check if your store has got black hair dye without a doubt she helped and told me to come in the store she asked me whats wrong I told her the security do not want me to come in. I asked another store assistant a Muslim lady if she could please call the manager I need to speak to him. The manager came and told me he is a trainee manager as the store manager was busy in a meeting but his willing to help. My first question to him was is there anything wrong with the way I am dressed he said no. I then told him what I am wearing and then he explain to me, due to the pandemic many things was put in place. I apologised but at the same time I told him there was no notice on the door to say that certain clothing wear is not allowed. I told the trainee manager (Lucky) that I am not happy with the service I have received. I felt discriminated and humiliated as this whole incident happened infront of customers as they entered the store. I told the manager this is deformation of character and it is not a nice feeling. I have never had this experience at the store. Sisanda has been and still is giving me excellent customer service. We have build a customer relationship whenever I popped in the store she will always tell me of specials and how to save money. I do not wish them to loose their job, but to avoid this type of behavior in future as this can destroy your brand. Your responds will be appreciated and I am waiting in anticipation. Regards Alicia
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (20%)
1 Star
12 (80%)