Unprofessional company with awful logistics partner, ZERO accountability or custome support/care

While the product itself is good (hence 2 stars), the actual company and it's logistics/customer service is appalling. Rather buy from a reputable organisation like Takealot than dealing with Crocs directly. As soon as the sale happens, they cease to care about customer experience. They use RAM to deliver who are wholly unprofessional and unreliable and while I tried to raise the various issues with delivery, neither RAM nor Crocs took any accountability.

Crocs also asked for feedback post delivery and when I raised all the same issues, and although their email read: "Thank you for taking the time to provide us with your feedback. We understand that your experience with Crocs hasn't been up to the standards we strive for.

We want you to know that we take your feedback very seriously. Your score has been escalated accordingly, and one of our dedicated brand representatives will reach out to you to address your concerns and help resolve any issues.

At Crocs, we are committed to becoming better and delivering the highest quality products and customer experience. We appreciate your honest feedback, as it helps us to identify areas where we can improve on.

To say thank you, we are happy to offer you a 15% off discount code for completing your next purchase.

Your Coupon Code: RorVkt0

Thank you for your patience and understanding, and we look forward to making things right for you."

There has been ZERO follow up. I will be buying shoes from Barefoot or Merrell next time - based on this experience, this is the last pair of Crocs I buy.