B
Blou L
Active since Aug 2022
18
Reviews
0
Industries
Reviews
18 reviews2 months ago
Top notch customer care, competitive pricing and excellent hosting options
What incredible customer service - I was moving my hosting and email over to Xneelo and they went and missed 2 scheduled meeting so I went online to look for alternatives and discovers HostAfrica. I was impressed by their excellent rating on HelloPeter and Google so got in touch with the team and Jeandre P. patiently and professionally helped step me through the complicated process of transferring a .org away GoDaddy and the terrible GoogleSuite - as well as changing DNS names so that my work emails would continue undisrupted. What a seamless and easy experience - thank you team! I love your console and the intuitive set up and am really looking forward to building my website with you. Thank you Jeandre and the whole HostAfrica team - I'm looking forward to many happy and successful years working together!
56 replies
2 months ago
Simply the best - incredible claim experience!
Absolutely BRILLIANT! I have been really happy with Naked's service, fees and app experience for many years (that you can save on your premium when your car is stationary is such a great benefit) but this is the first time I have had to lodge a claim - which is the real acid test as to how good an insurer is. What can I say? WOW. From the ease of being able to record a video about the incident to how kind the team were (it's the little things: starting with saying that they were 'sorry to hear about the accident', the ease of loading photos for the assessment to being able to load a quote from your choice of panelbeaters, to having the choice of the cash payout option so that you work with the company of your choice is amazing. Their assessment was more than fair (it was actually higher than the one given by Overstrand Panelbeaters who I got a quote from) and they paid out so quickly. Team Naked - you're the best, thank you!!
56 replies
2 months ago
Delighted and SO impressed: great glasses, best price and impressive service
I am SO impressed with this company and its service as well as the quality of both the frames and lenses - HIGHLY recommend! After having a checkup and learning that I need to get reading glasses, I went through the limited selection of frames the optometrist had (which weren't really my style) and selected 2. They did not have the new frame prices loaded yet so when I called, I was given a new price that was almost double what was quoted so I went online and found Smart Buy Glasses. I managed to get 2x frames with lenses for even LESS than the original price I was quoted by the local optometrist, the glasses were quickly shipped individually as soon as they were ready and I absolutely LOVE my Smith frames.
0 replies
3 months ago
Unprofessional company with awful logistics partner, ZERO accountability or custome support/care
While the product itself is good (hence 2 stars), the actual company and it's logistics/customer service is appalling. Rather buy from a reputable organisation like Takealot than dealing with Crocs directly. As soon as the sale happens, they cease to care about customer experience. They use RAM to deliver who are wholly unprofessional and unreliable and while I tried to raise the various issues with delivery, neither RAM nor Crocs took any accountability. Crocs also asked for feedback post delivery and when I raised all the same issues, and although their email read: "Thank you for taking the time to provide us with your feedback. We understand that your experience with Crocs hasn't been up to the standards we strive for. We want you to know that we take your feedback very seriously. Your score has been escalated accordingly, and one of our dedicated brand representatives will reach out to you to address your concerns and help resolve any issues. At Crocs, we are committed to becoming better and delivering the highest quality products and customer experience. We appreciate your honest feedback, as it helps us to identify areas where we can improve on. To say thank you, we are happy to offer you a 15% off discount code for completing your next purchase. Your Coupon Code: RorVkt0 Thank you for your patience and understanding, and we look forward to making things right for you." There has been ZERO follow up. I will be buying shoes from Barefoot or Merrell next time - based on this experience, this is the last pair of Crocs I buy.
0 replies
3 months ago
AWFUL couriers - nothing works: drivers, customer care or website
RAMs logistics have become an utter mess. The package was originally collected on Monday 05/01 at 9am - driver made first attempt to deliver yesterday just before 5pm after waiting for the ENTIRE day (and it has taken 3 days to get 1km from CPT - it's insane). Driver called me and I called him back as I had to go out - I asked him where he was and he just hung up the phone and has refused to answer any more calls. I have tried to log the issue several times via WhatsApp and then logged a complaint on their website and NOTHING works. Supplier has reached out and apparently they will now only deliver on Monday 12/01. It will have taken 7 days to travel less than 100km. I will avoid buying goods from companies who use RAM as their logistics partner in future. AVOID this courier - ratehr work through
56 replies
4 months ago
EXPLOITATIVE and ********** service: there should be an option for negative stars when it comes to this bank.
I've really been shocked with ABSA's service of late. I wrote to my private banker last week to inform him of my alarm about interest rates hikes set to start in January. He said he would call on Monday to discuss which he failed to do. This has been the final straw. Even though it is the busiest time of the year, based on ABSA upping credit card rates, the bank's ridiculous fees and underwhelming customer service, especially for a private client of over 2 decades, I opened accounts with Capitec on 22/12 and what a joyous experience - staff are professional and kind (imagine being treated as a VALUED customer - it's a shocking to the system after the way I was treated at ABSA). Even the 'ordinary' monthly interest rate on the credit card is lower than what I am being charged by ABSA. I cannot wait to finally being done with corporate exploitation and lack of care. The most recent email 'campaign' yet another example of the ridiculous excuse of a banking intuition. A massive monthly price increase of 50%, and they do not even include the link in the emailer but instead make client go search for it on their website AND the instructions are not even factually correct. PLUS the pricing document for the new year is listed as 2025. What competence: https://www.absa.co.za/content/dam/south-africa/absa/pdf/pricing-brochure/2025/2025-benefits-and-pricing-private-banking.pdf I CANNOT tell how happy I am that their flagrant ineptitude and wildly overpriced services have pushed me to leave in favour of Capitec. I am going to do a happy dance the day I have closed all my Absa accounts. You are a positively abyssal company
168 replies
18 months ago
Shocking service: false advertising, lack of service delivery and non existent customer care
There should be a zero star option for Telkom. I have struggled for a month - I have an uncapped 10MB line which I did extensive research for before contacting as there was no differentiation between up/download speed. I have been had less than a MB upload which means it is impossible to do video calls or upload/transfer photos or video. The bandwidth is there as I have been conducting speedtest regularly but now I am receiving less than half the download speed and a 10th of the what should be available for upload. Beyond shocking - this is no service at all. I have tried logging faults and contacting customer 'service' - who keep transposing digits and calling the wrong phone number and then creating a new ticket and telling me I have to wait 72 hours to be contacted. Thus far, in a month, I am yet to receive a phonecall from the technicians. They are inept, unprofessional and take zero accountability for their mistakes. I will be forced to cancel this non-existent service and will be lodging a compliant in terms of the Consumer Protection Act as this flagrant false advertsing and lack of assistance borders on be downright *****ulent.
0 replies
19 months ago
Value for money and great service!
Love Naked - moved across from Mutual and Federal during the pandemic and love how they have passed on saving to their clients. As I work from home, the stationary cover option is great - and now with my latest move, the team where both professional and humourous as the closest landmark was a cemetery and they had to manually input the correct farm address... the email in which they confirmed that Falkor (my car) and I were officially 'out of the cemetery' gave me a good giggle! Thanks Team Naked
53 replies
19 months ago
Absolutely shocking company with ZERO accountability: AVOID at all costs if you want timely delivery
Absolutely shocking company with ZERO accountability. My router and SIM were meant to be delivered yesterday (a Thursday), I was sent confirm SMS and tracking number but by the end of the day, Kurt Williams, the driver had not shown up nor did he call and by 7pm, the tracking information was changed to say that there was a delay. Now the soonest they can deliver is next Tuesday which means I am without internet and connectivity until then as it is in an outlying area. Even though I have called the Cape Town and JHB branches countless times and have sent emails, and originally they said they would follow up and if the driver had not called, would force him to deliver today, they have not done so. SHOCKING company, staff and management. If you ever want to courier something with confidence and want to arrive on time, use Courier Guy or another service provider. Courierit are DREADFUL and do not even deserve one star
0 replies
25 months ago
1-A-Day CBD Gummies (30x10mg)
1-A-Day CBD Gummies (30x10mg). I wrote a review on the same review on their website but I doubt they will publish it. Title: Dangerous due to inconsistency and lack of quality control - recent batch has high levels of THC I originally purchased a 2 month supply of these CBD gummies and they were absolutely amazing however the most recent batch contains alarming levels of THC - quality control is clearly not happening and when this was brought to the owner, Gerry's attention, she was unconcerned and effectively tried to gasligh me. I noticed that the colour of the new batch was different and the taste of the new batch was bitter. I took it in the morning, as I have been doing for the past 2 months, and 30 minutes was struggling to walk and talk. To sell a CBD product that has THC in it is dangerous and totally *********. Fortunately I did not have to drive and was able to work from home but I have a serious medical condition and this experience could have caused an adrenal crisis and led to me having to be hospitalized.
0 replies
Review Distribution
5 Star
8 (44.44444444444444%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (16.666666666666668%)
1 Star
7 (38.888888888888886%)