HOSTAFRICA - Server, Web Hosting & Domains in South Africa
Verified Business
HOSTAFRICA - Server, Web Hosting & Domains in South Africa
Verified Business
222 Reviews (last 12 months)
Responds in 1 hour 47 min
AI Review Summary
Based on recent customer reviews, HOSTAFRICA delivers an exceptionally strong customer support experience, with named agents like Zolani, Tomiwa, and Kizito consistently praised for patience, professionalism, and technical expertise. The business scores highest on Customer Service & Support Quality (4.7) and Communication & Responsiveness (4.2), while Billing, Contracts & Account Management (3.5) and Network Reliability (4.0) show room for improvement based on recurring friction points.
Top Strengths:
- •Customer Service & Support Quality: Named agents like Zolani M., Tomiwa, and Kizito are consistently praised for patience, technical knowledge, and going above and beyond. Customers frequently describe single-interaction resolutions and proactive phone callbacks.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#2Ranked In Web Hosting
1 hour 47 minutesAverage Time To Reply
78 NPSRecommended: Very Likely
Replied to 92% of negative reviews
Typically takes less than 1 hour 1 min to reply
TrustIndex
0
Score
Ranking
#2
in Web Hosting
Avg Reply
1 hour 47 minutes
NPS Score
78
Recommended: Very Likely
Replied to 92% of negative reviews
Typically takes less than 1 hour 1 min to reply
Review Distribution
4.8|222 Reviews
May '25 - Apr '26
5(92.2%)
4(2%)
3(0.5%)
2(0%)
1(5.4%)
5(92.2%)
4(2%)
3(0.5%)
2(0%)
1(5.4%)
Recent reviews (222)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
AB
Akhona B
1 reviews | Active since Jan 2020
16 Mar 2026, 11:11
Assistance on ticket logged
I logged a ticket and in less than 30 minutes Zolani had responded, he was so kind and patient whilst assisting me with setting up my emails. I am so impressed with Host Africa's service and I will recommend it to my other industry associates. Ticket number:#9443457
Helpful (0)
|Replies (0)AB
Akhona B
1 reviews | Active since Jan 2020
16 Mar 2026, 11:11
Assistance on ticket logged
I logged a ticket and in less than 30 minutes Zolani had responded, he was so kind and patient whilst assisting me with setting up my emails. I am so impressed with Host Africa's service and I will recommend it to my other industry associates. Ticket number:#9443457
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Victor
1 reviews | Active since Jan 2020
9 Mar 2026, 13:18
I had an IP blacklisting issues
I had an IP blacklisting issues. Apollo AI tried. Fumbled a bit was gracious to connect me immediately to a human support person. A guy named Tomiwa sorted in without much ceremony and informed me why the IP address had been blacklisted. ⭐⭐⭐⭐⭐
Helpful (0)
|Replies (0)V
Victor
1 reviews | Active since Jan 2020
9 Mar 2026, 13:18
I had an IP blacklisting issues
I had an IP blacklisting issues. Apollo AI tried. Fumbled a bit was gracious to connect me immediately to a human support person. A guy named Tomiwa sorted in without much ceremony and informed me why the IP address had been blacklisted. ⭐⭐⭐⭐⭐
0
Replies (0)SB
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Wieland
1 reviews | Active since Jan 2020
8 Mar 2026, 14:58
100% Satisfied with Service
Ticket number #0376856 was successfully resolved with the exceptional service from Zolani M. He truly went out of his way to ensure I understood every step and made sure i had no other open enquiries. He was friendly, kind and patient throughout the process. 100% satisfied with the service.
Helpful (0)
|Replies (0)W
Wieland
1 reviews | Active since Jan 2020
8 Mar 2026, 14:58
100% Satisfied with Service
Ticket number #0376856 was successfully resolved with the exceptional service from Zolani M. He truly went out of his way to ensure I understood every step and made sure i had no other open enquiries. He was friendly, kind and patient throughout the process. 100% satisfied with the service.
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Replies (0)