

HOSTAFRICA - Server, Web Hosting & Domains in South Africa
Based on recent customer reviews, HOSTAFRICA delivers an exceptionally strong customer support experience, with named agents like Zolani, Tomiwa, and Kizito consistently praised for patience, professionalism, and technical expertise. The business scores highest on Customer Service & Support Quality (4.7) and Communication & Responsiveness (4.2), while Billing, Contracts & Account Management (3.5) and Network Reliability (4.0) show room for improvement based on recurring friction points.
Replied to 92% of negative reviews
Typically takes less than 1 hour 1 min to reply
TrustIndex
0
Score
Ranking
#2
in Web Hosting
Avg Reply
1 hour 47 minutes
NPS Score
78
Recommended: Very Likely
Replied to 92% of negative reviews
Typically takes less than 1 hour 1 min to reply
May '25 - Apr '26
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
I logged a ticket and in less than 30 minutes Zolani had responded, he was so kind and patient whilst assisting me with setting up my emails. I am so impressed with Host Africa's service and I will recommend it to my other industry associates. Ticket number:#9443457
1 reviews | Active since Jan 2020
I logged a ticket and in less than 30 minutes Zolani had responded, he was so kind and patient whilst assisting me with setting up my emails. I am so impressed with Host Africa's service and I will recommend it to my other industry associates. Ticket number:#9443457
1 reviews | Active since Jan 2020
I had an IP blacklisting issues. Apollo AI tried. Fumbled a bit was gracious to connect me immediately to a human support person. A guy named Tomiwa sorted in without much ceremony and informed me why the IP address had been blacklisted. ⭐⭐⭐⭐⭐
1 reviews | Active since Jan 2020
I had an IP blacklisting issues. Apollo AI tried. Fumbled a bit was gracious to connect me immediately to a human support person. A guy named Tomiwa sorted in without much ceremony and informed me why the IP address had been blacklisted. ⭐⭐⭐⭐⭐
1 reviews | Active since Jan 2020
Ticket number #0376856 was successfully resolved with the exceptional service from Zolani M. He truly went out of his way to ensure I understood every step and made sure i had no other open enquiries. He was friendly, kind and patient throughout the process. 100% satisfied with the service.
1 reviews | Active since Jan 2020
Ticket number #0376856 was successfully resolved with the exceptional service from Zolani M. He truly went out of his way to ensure I understood every step and made sure i had no other open enquiries. He was friendly, kind and patient throughout the process. 100% satisfied with the service.
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
This business's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Named consultants are praised repeatedly for patience, friendliness, and going above and beyond. Words like 'amazing,' 'star,' and 'gem' appear frequently, reflecting genuinely caring human interactions.
The most common complaint, based on Hellopeter's AI analysis of recent customer reviews, is Pricing, Premiums & Transparency. Customers appreciate premium reductions upon request but complain about unexplained annual increases, hidden excess charges, and debits continuing after cancellation. Transparency at policy inception is a recurring gap.
Industry comparison data is calculated from each business's overall AI Score against the industry average. Strongest themes typically include Agent Quality and Communication; weakest tend to be Repair Quality and Pricing. How is the AI Score calculated? →
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
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