Crown Auctioneers
4.2|6 reviews
LS
Lynette S
1 reviews | Active since Member
04 Feb 2021, 14:01
Stay away!!
So sorry I ever did business with this company. I purchased a cabinet on facebook from Crown Auctioneers (Mohammed). In the picture where it was advertised the cabinet looked brand new and had keys in the locks, which is why I bought it since I needed it to store confidential information. I paid R 600 delivery as Crown is based in Vereeniging. Arrangements were made to deliver the cabinet before a certain time as I was going out later. Unfortunately the delivery was late and I was therefore not available when it arrived; my daughter therefore took delivery on my behalf. When I inspected the cabinet one of the doors were locked and there were no keys in any of the locks. I immediately notified Crown, who said they would courier the keys. Needless to say, this never happened. After countless follow ups from my side and them not responding to my messages and ignoring my calls I was told that they did not have keys for the cabinet but would send out a locksmith to open the locked door and cut keys for all the locks. The locksmith subsequently gave them a quotation and tried to follow up with them. I also tried to follow up with them but every time I tried to phone or message I would be ignored. The only way to reach them was from a different phone number (which they incidentally answered every time), only to give me another nonsense story. It is now six weeks later. The cabinet door is still locked and for me to get it unlocked will cost around R 600 (Crown clearly has no intention of honouring their commitment with regard to either posting me the keys or getting a locksmith to unlock the cabinet). Crown has advised that they are willing to collect and refund me for the cabinet (yeah right) if I pay another R 600 for collection. I am so disappointed by their lack of integrity and work ethic. and this is definitely the last time I buy anything on facebook!
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Replies (159)Crown Auctioneers's replyOfficial
13 Jun 2021, 17:12 Good day Lynette Scheepers. Apologies for the various misunderstandings. We have never purposely ignored a call from you. We are a business at the end of the day and are busy with various calls on a day to day basis.
Firstly the cabinet that you purchased from us was the exact image of the one in the Ad and like the ad stated that there were various pieces available of the same item. The ad also stated that the items were Used - Like New and not brand new. We are an auctioneering company and get goods from other liquidated companies and these were from the same batch, as again, stated in the advert. (Ex Discovery building furniture for sale) in the Ad there were no promises of keys I understand that the one pic may have had keys in them but again no confirmation was asked with regard to the keys when purchasing.
We arranged delivery for you, as a favour, as we do not deliver more than 20km out of our radius. You are 120km away from us which is a huge distance away but despite that we arranged delivery with you as per our WhatsApp conversation on a public holiday where we had to undergo extra charges for employee hire. I was in touch with you from the minute we left to the minute we arrived at your house where you confirmed that you were available, again as per our WhatsApp records. When we arrived your daughter received the goods and informed us that you were upstairs in the shower at the time. We offloaded the goods and left as we had to go back to vereeniging where our staff needed to be dropped off. On our way back you informed us that one of the cupboards were locked. We informed you that we might have keys back at the office and would confirm with you in the week to follow. We did get back to you in that week and told you that we have none of the keys that you required and that we will arrange a locksmith to come and view the cabinet and get it unlocked for you. We are in vereeniging and not familiar with your place of residence. Our staff had to search online for various locksmiths that were willing to come out to you. We eventually did find one and he did try to come to you on two occasions as the first time he came you were unavailable. When he eventually did come to you and inspect the locks we had to wait 2 weeks for a quotation from him which was not our delay. He gave us a quote for things that were not part of our agreement and hence we could not approve the quotation. Your husband then called us and asked us of the situation which we explained to him. We also informed him that he could go ahead and get a locksmith in the area which we are not familiar with and that we would pay for unlocking the cupboard as agreed. He then calls back the next day with threats of sending two guys to our premises to "deal with the matter". This was highly unprofessional and very rude as we spoke to him the day before and had come to an understanding. We even informed you previously that you were more than welcome to send the items back and that we would refund you immediately which you did not do.
We have various customers that arrange their own courier on their own expense and we have no issues with them whatsoever.
We are still willing to assist to help resolve the matter whereby you either come through and return the cupboards and we will refund you the cost of the items that you purchased or we can arrange to come out to you to collect and refund the items less the travel charges as it is unfeasible for us to undergo any more expenses.
Thank you for your review and we hope to help resolve this matter.
Firstly the cabinet that you purchased from us was the exact image of the one in the Ad and like the ad stated that there were various pieces available of the same item. The ad also stated that the items were Used - Like New and not brand new. We are an auctioneering company and get goods from other liquidated companies and these were from the same batch, as again, stated in the advert. (Ex Discovery building furniture for sale) in the Ad there were no promises of keys I understand that the one pic may have had keys in them but again no confirmation was asked with regard to the keys when purchasing.
We arranged delivery for you, as a favour, as we do not deliver more than 20km out of our radius. You are 120km away from us which is a huge distance away but despite that we arranged delivery with you as per our WhatsApp conversation on a public holiday where we had to undergo extra charges for employee hire. I was in touch with you from the minute we left to the minute we arrived at your house where you confirmed that you were available, again as per our WhatsApp records. When we arrived your daughter received the goods and informed us that you were upstairs in the shower at the time. We offloaded the goods and left as we had to go back to vereeniging where our staff needed to be dropped off. On our way back you informed us that one of the cupboards were locked. We informed you that we might have keys back at the office and would confirm with you in the week to follow. We did get back to you in that week and told you that we have none of the keys that you required and that we will arrange a locksmith to come and view the cabinet and get it unlocked for you. We are in vereeniging and not familiar with your place of residence. Our staff had to search online for various locksmiths that were willing to come out to you. We eventually did find one and he did try to come to you on two occasions as the first time he came you were unavailable. When he eventually did come to you and inspect the locks we had to wait 2 weeks for a quotation from him which was not our delay. He gave us a quote for things that were not part of our agreement and hence we could not approve the quotation. Your husband then called us and asked us of the situation which we explained to him. We also informed him that he could go ahead and get a locksmith in the area which we are not familiar with and that we would pay for unlocking the cupboard as agreed. He then calls back the next day with threats of sending two guys to our premises to "deal with the matter". This was highly unprofessional and very rude as we spoke to him the day before and had come to an understanding. We even informed you previously that you were more than welcome to send the items back and that we would refund you immediately which you did not do.
We have various customers that arrange their own courier on their own expense and we have no issues with them whatsoever.
We are still willing to assist to help resolve the matter whereby you either come through and return the cupboards and we will refund you the cost of the items that you purchased or we can arrange to come out to you to collect and refund the items less the travel charges as it is unfeasible for us to undergo any more expenses.
Thank you for your review and we hope to help resolve this matter.
Best regards,
Crown Auctioneers's reply13 Jun 2021, 17:12
Official
Good day Lynette Scheepers. Apologies for the various misunderstandings. We have never purposely ignored a call from you. We are a business at the end of the day and are busy with various calls on a day to day basis.
Firstly the cabinet that you purchased from us was the exact image of the one in the Ad and like the ad stated that there were various pieces available of the same item. The ad also stated that the items were Used - Like New and not brand new. We are an auctioneering company and get goods from other liquidated companies and these were from the same batch, as again, stated in the advert. (Ex Discovery building furniture for sale) in the Ad there were no promises of keys I understand that the one pic may have had keys in them but again no confirmation was asked with regard to the keys when purchasing.
We arranged delivery for you, as a favour, as we do not deliver more than 20km out of our radius. You are 120km away from us which is a huge distance away but despite that we arranged delivery with you as per our WhatsApp conversation on a public holiday where we had to undergo extra charges for employee hire. I was in touch with you from the minute we left to the minute we arrived at your house where you confirmed that you were available, again as per our WhatsApp records. When we arrived your daughter received the goods and informed us that you were upstairs in the shower at the time. We offloaded the goods and left as we had to go back to vereeniging where our staff needed to be dropped off. On our way back you informed us that one of the cupboards were locked. We informed you that we might have keys back at the office and would confirm with you in the week to follow. We did get back to you in that week and told you that we have none of the keys that you required and that we will arrange a locksmith to come and view the cabinet and get it unlocked for you. We are in vereeniging and not familiar with your place of residence. Our staff had to search online for various locksmiths that were willing to come out to you. We eventually did find one and he did try to come to you on two occasions as the first time he came you were unavailable. When he eventually did come to you and inspect the locks we had to wait 2 weeks for a quotation from him which was not our delay. He gave us a quote for things that were not part of our agreement and hence we could not approve the quotation. Your husband then called us and asked us of the situation which we explained to him. We also informed him that he could go ahead and get a locksmith in the area which we are not familiar with and that we would pay for unlocking the cupboard as agreed. He then calls back the next day with threats of sending two guys to our premises to "deal with the matter". This was highly unprofessional and very rude as we spoke to him the day before and had come to an understanding. We even informed you previously that you were more than welcome to send the items back and that we would refund you immediately which you did not do.
We have various customers that arrange their own courier on their own expense and we have no issues with them whatsoever.
We are still willing to assist to help resolve the matter whereby you either come through and return the cupboards and we will refund you the cost of the items that you purchased or we can arrange to come out to you to collect and refund the items less the travel charges as it is unfeasible for us to undergo any more expenses.
Thank you for your review and we hope to help resolve this matter.
Firstly the cabinet that you purchased from us was the exact image of the one in the Ad and like the ad stated that there were various pieces available of the same item. The ad also stated that the items were Used - Like New and not brand new. We are an auctioneering company and get goods from other liquidated companies and these were from the same batch, as again, stated in the advert. (Ex Discovery building furniture for sale) in the Ad there were no promises of keys I understand that the one pic may have had keys in them but again no confirmation was asked with regard to the keys when purchasing.
We arranged delivery for you, as a favour, as we do not deliver more than 20km out of our radius. You are 120km away from us which is a huge distance away but despite that we arranged delivery with you as per our WhatsApp conversation on a public holiday where we had to undergo extra charges for employee hire. I was in touch with you from the minute we left to the minute we arrived at your house where you confirmed that you were available, again as per our WhatsApp records. When we arrived your daughter received the goods and informed us that you were upstairs in the shower at the time. We offloaded the goods and left as we had to go back to vereeniging where our staff needed to be dropped off. On our way back you informed us that one of the cupboards were locked. We informed you that we might have keys back at the office and would confirm with you in the week to follow. We did get back to you in that week and told you that we have none of the keys that you required and that we will arrange a locksmith to come and view the cabinet and get it unlocked for you. We are in vereeniging and not familiar with your place of residence. Our staff had to search online for various locksmiths that were willing to come out to you. We eventually did find one and he did try to come to you on two occasions as the first time he came you were unavailable. When he eventually did come to you and inspect the locks we had to wait 2 weeks for a quotation from him which was not our delay. He gave us a quote for things that were not part of our agreement and hence we could not approve the quotation. Your husband then called us and asked us of the situation which we explained to him. We also informed him that he could go ahead and get a locksmith in the area which we are not familiar with and that we would pay for unlocking the cupboard as agreed. He then calls back the next day with threats of sending two guys to our premises to "deal with the matter". This was highly unprofessional and very rude as we spoke to him the day before and had come to an understanding. We even informed you previously that you were more than welcome to send the items back and that we would refund you immediately which you did not do.
We have various customers that arrange their own courier on their own expense and we have no issues with them whatsoever.
We are still willing to assist to help resolve the matter whereby you either come through and return the cupboards and we will refund you the cost of the items that you purchased or we can arrange to come out to you to collect and refund the items less the travel charges as it is unfeasible for us to undergo any more expenses.
Thank you for your review and we hope to help resolve this matter.
Best regards,
Crown Auctioneers's replyOfficial
13 Jun 2021, 17:20We have contacted you multiple times following this incident but received no replies from you. We reached an agreement over Whatsapp messenger which we have records of, that stated that we would resolve the matter and refund your total costings once you deleted your review, which you agreed to. Since then we received no response from you. We even tried to call you multiple times which you ignored and hence the matter could not be resolved as you went against the agreement we reached.
Best regards,
Crown Auctioneers's reply13 Jun 2021, 17:20
Official
We have contacted you multiple times following this incident but received no replies from you. We reached an agreement over Whatsapp messenger which we have records of, that stated that we would resolve the matter and refund your total costings once you deleted your review, which you agreed to. Since then we received no response from you. We even tried to call you multiple times which you ignored and hence the matter could not be resolved as you went against the agreement we reached.
Best regards,
LS
Lynette S's updateReviewer Update
15 Feb 2022, 17:40I am sorry, you wanted me to withdraw my review BEFORE refunding me for for the lock and keys I had to replace. You never agreed to refund me for the purchase I had made.
LS
Lynette S's update15 Feb 2022, 17:40
Reviewer Update
I am sorry, you wanted me to withdraw my review BEFORE refunding me for for the lock and keys I had to replace. You never agreed to refund me for the purchase I had made.