WORST SERVICE EVER !!!!

I took accepted the more Expensive Quotation , as I have used Crown before ...... OMG what a mistake this time around . My move was from Perth Australia to South Africa , Johannesburg . The first part from Perth , was not too bad , the office staff was okay , the packers fine . That's about then that my problems started . The container left late , and was off loaded on route , where it remained for around 2 or 3 weeks . The arrival date kept changing . I was then told my Container has been earmarked for a customs Inspection , and the Price would be between R5000.00 and R 15000.00 Max . They Crown would do their best to keep costs down . Customs took 2 days , but my Container remained there for 6 days . After my sending so many Mails and actually going to Crown,s offices in Johannesburg , they gave me a additional Account for OVER R 22 000.00 . !!!!!!!!!!!! When I asked how this is possible , they basically told me it is what it is , and that has to be paid . I contacted my Attorney , who told me they ( Crown ) can and do get away with this , as If I want to challenge the amount / or the over charges , they would not release my Container and would still charge me R 965.00 per day , as well as another R 680.00 per day !!!!! I understand that Customs can check a Container , and I would be charged , but according to Crown , because of the search , I then have to pay AGAIN , for all the days , from the date the container leaves Durban , until it is delivered to me !!! How they are allowed to get away with this kind of Tactics is CRIMINAL . On the South African side I have been dealing with a Lady by the name of Stacey , and her Manageress , who would not even answer my calls . ( I forget her name ) . Eventually the container arrives , after me having to pay the Blackmail/Ransom amount of money . As the staff unpack , they find all kinds of broken items , which was marked on their delivery sheet , and supposedly reported back to their office . I got hold of Stacy , and she sent me the claim forms . This was delivered on the 2 nd of December 2020 . The claim forms and all the relevant photo's was sent through on 7 th December 2020 . Today , 30/12/2020 and I have still not heard a single word , via Phone or E-mail , to let me know what is actually happening . Crown , you people are the WORST !!!