A pain-full encounter with a ****roach infested luxury apartment

On Friday, September 19th, we excitedly moved into our new home, a luxury apartment in this estate. The pre-occupation service we received from the agent was excellent. However, our excitement about moving into the apartment quickly turned to disappointment. As we prepared to spend our first night there, we discovered ****roaches in every room. As they crawled out and swarmed the space, our hearts sank. It was truly a horror. ****roaches are a disgusting health hazard, and my two-and-a-half-year-old was in tears, scared by the sight. I spent the night taking pictures and videos, which I later shared with the agent.

On Saturday, September 20th, the agent responded in the morning, assuring us that the situation would be addressed immediately and that fumigation services would be dispatched. Later that day, the agent informed us that they would provide a repellent spray on Monday. We expressed our concerns, as the problem was acute and needed immediate attention. This left us with two more nights of trying to sleep in the ****roach-infested apartment, as the maintenance team would not be available until Monday morning. After three sleepless nights filled with stress and fatigue, Monday morning arrived without any updates until around 1:30 PM, when we decided to cancel the lease and ask about the notice process.

We were shocked to see everyone passing the blame and no one taking accountability. We were informed that if we canceled, we would lose the money we had already paid for the month of October. Additionally, we learned that the repayment process would take 21 days, despite the circumstances that led us to cancel the lease. A fumigation company arrived on Monday evening and treated the apartment. They cautioned us that the problem would worsen for a week before it improved.

The complex offered us the option to move to another apartment, but we declined, feeling that the entire process had been poorly managed and our trust had been broken. We felt like a cash ***, more of a financial transaction than valued customers whose concerns mattered. We moved out the following day, Tuesday, and are still waiting patiently for the repayment of the deposit and rental fees we paid, minus their costs for drafting the lease and the days we spent in the ****roach-infested apartment. It has been a hellish experience and a costly ordeal.