CL
Crowthorne Luxury Apartments
Unclaimed Business
CL
Crowthorne Luxury Apartments
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Other
#2NPS Score
-100Unlikely
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTP
Thulisile P
1 reviews | Active since Jan 2020
1 Oct 2025, 11:08
A pain-full encounter with a ****roach infested luxury apartment
On Friday, September 19th, we excitedly moved into our new home, a luxury apartment in this estate. The pre-occupation service we received from the agent was excellent. However, our excitement about moving into the apartment quickly turned to disappointment. As we prepared to spend our first night there, we discovered ****roaches in every room. As they crawled out and swarmed the space, our hearts sank. It was truly a horror. ****roaches are a disgusting health hazard, and my two-and-a-half-year-old was in tears, scared by the sight. I spent the night taking pictures and videos, which I later shared with the agent. On Saturday, September 20th, the agent responded in the morning, assuring us that the situation would be addressed immediately and that fumigation services would be dispatched. Later that day, the agent informed us that they would provide a repellent spray on Monday. We expressed our concerns, as the problem was acute and needed immediate attention. This left us with two more nights of trying to sleep in the ****roach-infested apartment, as the maintenance team would not be available until Monday morning. After three sleepless nights filled with stress and fatigue, Monday morning arrived without any updates until around 1:30 PM, when we decided to cancel the lease and ask about the notice process. We were shocked to see everyone passing the blame and no one taking accountability. We were informed that if we canceled, we would lose the money we had already paid for the month of October. Additionally, we learned that the repayment process would take 21 days, despite the circumstances that led us to cancel the lease. A fumigation company arrived on Monday evening and treated the apartment. They cautioned us that the problem would worsen for a week before it improved. The complex offered us the option to move to another apartment, but we declined, feeling that the entire process had been poorly managed and our trust had been broken. We felt like a cash ***, more of a financial transaction than valued customers whose concerns mattered. We moved out the following day, Tuesday, and are still waiting patiently for the repayment of the deposit and rental fees we paid, minus their costs for drafting the lease and the days we spent in the ****roach-infested apartment. It has been a hellish experience and a costly ordeal.
Helpful (0)
|Replies (0)TP
Thulisile P
1 reviews | Active since Jan 2020
1 Oct 2025, 11:08
A pain-full encounter with a ****roach infested luxury apartment
On Friday, September 19th, we excitedly moved into our new home, a luxury apartment in this estate. The pre-occupation service we received from the agent was excellent. However, our excitement about moving into the apartment quickly turned to disappointment. As we prepared to spend our first night there, we discovered ****roaches in every room. As they crawled out and swarmed the space, our hearts sank. It was truly a horror. ****roaches are a disgusting health hazard, and my two-and-a-half-year-old was in tears, scared by the sight. I spent the night taking pictures and videos, which I later shared with the agent. On Saturday, September 20th, the agent responded in the morning, assuring us that the situation would be addressed immediately and that fumigation services would be dispatched. Later that day, the agent informed us that they would provide a repellent spray on Monday. We expressed our concerns, as the problem was acute and needed immediate attention. This left us with two more nights of trying to sleep in the ****roach-infested apartment, as the maintenance team would not be available until Monday morning. After three sleepless nights filled with stress and fatigue, Monday morning arrived without any updates until around 1:30 PM, when we decided to cancel the lease and ask about the notice process. We were shocked to see everyone passing the blame and no one taking accountability. We were informed that if we canceled, we would lose the money we had already paid for the month of October. Additionally, we learned that the repayment process would take 21 days, despite the circumstances that led us to cancel the lease. A fumigation company arrived on Monday evening and treated the apartment. They cautioned us that the problem would worsen for a week before it improved. The complex offered us the option to move to another apartment, but we declined, feeling that the entire process had been poorly managed and our trust had been broken. We felt like a cash ***, more of a financial transaction than valued customers whose concerns mattered. We moved out the following day, Tuesday, and are still waiting patiently for the repayment of the deposit and rental fees we paid, minus their costs for drafting the lease and the days we spent in the ****roach-infested apartment. It has been a hellish experience and a costly ordeal.
0
Replies (0)JS
CR
Chris R
1 reviews | Active since Jan 2020
19 Feb 2024, 08:13
HOUS****mers!
If I could, I would give Negative Stars! The worst place to think of renting. Looks good from outside and may seem so inside. But when it comes time to pay or get value for your money....well you can just wait for rather new managament to take over as The HOUSS group is more interested in your money than you! When your lease expires there's more money for them to take away from you even if you leave the place in a better condition then when you move in. They charge too much for simple painting and make excuses when it comes to paying back deposits. Take Note and Think more then Twice if wanting to rent there!
Helpful (0)
|Replies (0)CR
Chris R
1 reviews | Active since Jan 2020
19 Feb 2024, 08:13
HOUS****mers!
If I could, I would give Negative Stars! The worst place to think of renting. Looks good from outside and may seem so inside. But when it comes time to pay or get value for your money....well you can just wait for rather new managament to take over as The HOUSS group is more interested in your money than you! When your lease expires there's more money for them to take away from you even if you leave the place in a better condition then when you move in. They charge too much for simple painting and make excuses when it comes to paying back deposits. Take Note and Think more then Twice if wanting to rent there!
0
Replies (0)MT
Mpho T
1 reviews | Active since Jan 2020
14 Sept 2021, 14:13
Wow wow wow!!!
I had a client at the hutton, in Kyalami. I have never seen such a beautiful estate in my life. Oh my.. So gorgeous. Well done to the designers.. They did a sterling job. I would definitely buy there.
Helpful (0)
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Mbali M
1 reviews | Active since Jan 2020
21 Jun 2020, 04:32
Security issues
I’ve been living in this complex for over 2 years and I have to admit their security is a mess. There’s robberies almost every month and the management is doing nothing about it. All they care about is money, so if you are looking for a secure estate please look elsewhere. CLA is not safe for you and your family. In 2020 alone there’s been over 7 robberies and the year is not even over yet. We feel prisoned with all the amount of money we are paying.
Helpful (0)
|Replies (0)MM
Mbali M
1 reviews | Active since Jan 2020
21 Jun 2020, 04:32
Security issues
I’ve been living in this complex for over 2 years and I have to admit their security is a mess. There’s robberies almost every month and the management is doing nothing about it. All they care about is money, so if you are looking for a secure estate please look elsewhere. CLA is not safe for you and your family. In 2020 alone there’s been over 7 robberies and the year is not even over yet. We feel prisoned with all the amount of money we are paying.
0
Replies (0)MO
Maxine O
1 reviews | Active since Jan 2020
12 Jun 2017, 07:20
Plumbing fee
<p>Crowthorne luxury apartments, charging us for a plumbing fee when we moved out. we were not aware of this only told when we moved out and could not give us good enough reason why we shoudl pay for. also try to make references to the lease agreement, when we kept questioning this they just ignored our emails and deducted the money from our deposit.</p> <p> </p> <p>These people will do anything to take your money, the way they handel things are so unprofessional</p>
Helpful (0)
|Replies (0)MO
Maxine O
1 reviews | Active since Jan 2020
12 Jun 2017, 07:20
Plumbing fee
<p>Crowthorne luxury apartments, charging us for a plumbing fee when we moved out. we were not aware of this only told when we moved out and could not give us good enough reason why we shoudl pay for. also try to make references to the lease agreement, when we kept questioning this they just ignored our emails and deducted the money from our deposit.</p> <p> </p> <p>These people will do anything to take your money, the way they handel things are so unprofessional</p>
0
Replies (0)