Crystal towers, Marriott:Down right disgusting

Today, 2 of my friends and my two kids decided to have lunch at crystal towers..what an absolute disaster. This terrible experience started from the onset and just went on and on. The complimentary bread was cold and hard, and the butter was sour, runny and spoilt. We were told that this is what it ought to taste like. The bread was apparently freshly baked....and probably kept in the fridge to stay fresh... Let's proceed to the main dishes ...a ****** plate is what we got. We ordered grills..medium to rare . And received food that was soaked in blood...clearly the meet wasn't given the opportunity to "rest" or perhaps this was meant to happen on our plates. Further, my plate, had lumps of "fat/blood"..the stuff that floats to the top of the pot when meat is boiled .. Absolutely disgusting.. We were told that according to the chef;blood on the plate and the disgusting stuff, is to be expected when one orders medium to rare meat. Oh and by the way, one of my friend's received the incorrect order. But after all of this, there were only excuses and apparently that is how things are done at this restaurant.. .so we were told It was an experience that will never be forgotten and one that will never be repeated. It is shocking that a restaurant, with supposed international standards, serves such ****.