Review ofCSI Property Management
CSI Property Management
1.2|33 reviews
TM
Thembisile M
1 reviews | Active since Member
07 Jan 2026, 09:09
Sanridge Height Apartment Unit 197B
I moved into Sanridge Heights Apartments, Unit 197B, on 16 November 2025. At the time, I moved in with only my living room furniture, as my bedroom furniture had not yet arrived. While waiting for my bed, I slept on the sofa and kept my clothes and a bucket in the bedroom.
During this period, I noticed that the bucket in the bedroom had been urinated in. Initially, I thought this might have happened accidentally during the night. However, on 26 November 2025, while I was sleeping in the living room, the same incident occurred again. This made me feel very insecure and unsafe, as I could not identify what was causing this.
Due to this situation, I delayed the delivery of my bed until I could understand what might be entering the bedroom. On 15 December 2025, I thoroughly cleaned the bedroom, locked the door, and closed all the windows before leaving to go home. When I returned on 4 January 2026 and went straight to the bedroom, I found unfami**** items and, once again, urine in the bucket.
I live alone and have never slept in the bedroom since moving into the unit. This ongoing situation has caused me extreme distress, and I no longer feel safe or comfortable staying in this unit. I am unable to sleep at night due to fear and anxiety.
I kindly request management’s urgent assistance, including a full investigation into this matter and an immediate transfer to another unit. I am genuinely concerned for my safety and would appreciate being transferred as soon as possible.
Your cooperation and support in this matter will be greatly appreciated. They dont treat mmatter as urgent they keep on dragging me. Bianca is keep on telling me that they will respond to me. I need my deposit as soon as possible.
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Replies (112)TM
Thembisile M's updateReviewer Update
07 Jan 2026, 09:51 Good day,
Trust you are well. Your email is noted. Unfortunately, we are unable to substantiate the claims outlined below. If you believe that someone has ********ly entered the property, we recommend that you contact the South African Police Service directly, as they are the appropriate authority to address such matters. Regarding your lease agreement, should you wish to move to another property within the estate, please note the following steps:
Trust you are well. Your email is noted. Unfortunately, we are unable to substantiate the claims outlined below. If you believe that someone has ********ly entered the property, we recommend that you contact the South African Police Service directly, as they are the appropriate authority to address such matters. Regarding your lease agreement, should you wish to move to another property within the estate, please note the following steps:
- A full calendar month’s written notice is required to terminate your tenancy at Unit 570 (197B) San Ridge Heights.
- The current lease for Unit 570 (197B) San Ridge Heights is valid until 31 October 2026. Vacating prior to this date will constitute early termination.
- In the event of early termination, the Landlord may impose a penalty of up to two months’ rental should a replacement tenant not be secured. Additionally, you will be responsible for any repair costs identified during the final exit inspection.
- If you wish to move to another unit within the complex, you will need to submit a new application and settle all applicable fees upfront for the new lease. Please note that deposits cannot be transferred between units. Their respond
TM
Thembisile M's update07 Jan 2026, 09:51
Reviewer Update
Good day,
Trust you are well. Your email is noted. Unfortunately, we are unable to substantiate the claims outlined below. If you believe that someone has ********ly entered the property, we recommend that you contact the South African Police Service directly, as they are the appropriate authority to address such matters. Regarding your lease agreement, should you wish to move to another property within the estate, please note the following steps:
Trust you are well. Your email is noted. Unfortunately, we are unable to substantiate the claims outlined below. If you believe that someone has ********ly entered the property, we recommend that you contact the South African Police Service directly, as they are the appropriate authority to address such matters. Regarding your lease agreement, should you wish to move to another property within the estate, please note the following steps:
- A full calendar month’s written notice is required to terminate your tenancy at Unit 570 (197B) San Ridge Heights.
- The current lease for Unit 570 (197B) San Ridge Heights is valid until 31 October 2026. Vacating prior to this date will constitute early termination.
- In the event of early termination, the Landlord may impose a penalty of up to two months’ rental should a replacement tenant not be secured. Additionally, you will be responsible for any repair costs identified during the final exit inspection.
- If you wish to move to another unit within the complex, you will need to submit a new application and settle all applicable fees upfront for the new lease. Please note that deposits cannot be transferred between units. Their respond
TM
Thembisile M's updateReviewer Update
07 Jan 2026, 09:51 Good day,Kindly note that no one entered the house.However, there are strange occurrences happening at night. It feels as though there is some kind of negative or evil presence in the unit, which makes it very difficult to sleep at night.
Bianca this thing does not need SAPS its evil spirit that happening to that unit. Even the previous tenant explained to me that she had some same issues .THEY CANT GIVE ME MY DEPOSIT WITH THIS MATTER
Bianca this thing does not need SAPS its evil spirit that happening to that unit. Even the previous tenant explained to me that she had some same issues .THEY CANT GIVE ME MY DEPOSIT WITH THIS MATTER
TM
Thembisile M's update07 Jan 2026, 09:51
Reviewer Update
Good day,Kindly note that no one entered the house.However, there are strange occurrences happening at night. It feels as though there is some kind of negative or evil presence in the unit, which makes it very difficult to sleep at night.
Bianca this thing does not need SAPS its evil spirit that happening to that unit. Even the previous tenant explained to me that she had some same issues .THEY CANT GIVE ME MY DEPOSIT WITH THIS MATTER
Bianca this thing does not need SAPS its evil spirit that happening to that unit. Even the previous tenant explained to me that she had some same issues .THEY CANT GIVE ME MY DEPOSIT WITH THIS MATTER