URGENT: Formal Complaint - Sustained Power Outage and Lack of Management

I am writing to formally lodge a complaint regarding the handling of the current power outage at Midriver Estate, which began on Tuesday evening. It has been confirmed by the Energy Department that this is an internal fault on the estate's end. Despite this, there has been a severe lack of urgency in dispatching a technician to resolve the issue. Since the resignation of the Estate Manager, communication has been non-existent, and our queries are not being taken seriously. It is unacceptable that the company is aggressive regarding rent collection but fails to uphold its end of the lease agreement by providing a habitable environment with working utilities. Furthermore, because of this delay, the groceries in our refrigerators are spoiling. We expect a clear plan for: 1. Immediate restoration of power. 2. Accountability for the loss of perishables due to your negligence in organizing a technician. 3. A dedicated point of contact now that the Estate Manager has left. Please respond with an update immediately. Regards