GT
Gift T
Active since Nov 2015
20
Reviews
0
Industries
Reviews
20 reviews3 months ago
URGENT: Formal Complaint - Sustained Power Outage and Lack of Management
I am writing to formally lodge a complaint regarding the handling of the current power outage at Midriver Estate, which began on Tuesday evening. It has been confirmed by the Energy Department that this is an internal fault on the estate's end. Despite this, there has been a severe lack of urgency in dispatching a technician to resolve the issue. Since the resignation of the Estate Manager, communication has been non-existent, and our queries are not being taken seriously. It is unacceptable that the company is aggressive regarding rent collection but fails to uphold its end of the lease agreement by providing a habitable environment with working utilities. Furthermore, because of this delay, the groceries in our refrigerators are spoiling. We expect a clear plan for: 1. Immediate restoration of power. 2. Accountability for the loss of perishables due to your negligence in organizing a technician. 3. A dedicated point of contact now that the Estate Manager has left. Please respond with an update immediately. Regards
0 replies
5 months ago
Good customer service
Good customer service from the team and BOITUMELO LEGODI. Everything made easy and clear. Would be nice to get more discounts just saying.
53 replies
7 months ago
Poor Service
Is my order out on delivery? Aramex hasn’t delivered my order since the 21st August 2025. They keep saying my address is incorrect. Even after giving them the correct one I receive no communication And after I was promised that my delivery will be sent today I still got no communication. This is really frustrating, same story every day. I they hoping I give up so they can keep my parcel?? They keep claiming that they can’t get hold of me but they never contacted me.
0 replies
14 months ago
Peace of mind
Best experience for far. Customer service top notch! Peace of mind with all my 3 covers. (Car, household and out-and-about)
53 replies
22 months ago
Increased my subscription by R180 in a period of a few days.
Metrofibre I trying to **** me to pay more money. In February I received an email stating that the subscription for my fibre will increase by R80, I comp**** and proceed to pay the increase from R749 to R849. Now they suspended my line stating that I owe them R333 because my subscription was R929. Which I wasn’t aware of because all email proof correspondence I received from them stated that I will be paying R849. Now they claim that Vuma had another price increase in may and since my promo subscription of R749 ended in February I was already paying R849, so with the new may increase which wasn’t communicated clearly to me I was told I must pay R929 and the R333 which I am owing. Since I was paying R850 since February which also doesn’t make sense since the increase was only meant to be in may. So with the back and forth and them contradicting themselves. I opted to cancelled. Now I have to wait until the 18th of July without internet. They are holding me ransom and I can’t even sign up with a new line with someone else because they have suspended it.
53 replies
37 months ago
Cancellation issue
I logged a cancellation request in February. no update and no feedback since. when i log into the self service portal. my query still shows as being investigated. February 2021, last update was at 12:16 18th May 2021. Still no resolution. Now they have suspended my number because they were billing me during this period. Now i can't use the number anymore and i have critical services tied to that number! Please can this be resolved ASAP! Now they are saying I owe them, and threatening me using debt collectors from P&P but my cancellation request from 2021 is still not resolved.
0 replies
37 months ago
Mondo Customer Service
On the 11th got a call from one of the sales consultants. Agreed to the upgrade and proceed. But i was only told that there will be a early cancellation fee after the order was placed. Then the device I was looking to order was not the one ordered. Cancelled the order on the 12th but they still wanted to deliver the device to me. When I call to check if order is cancelled they tell me it is still open. When I call to cancel I am made to hold for long and they cut the call without assisting me. Can I be assisted before this turns out to one of those things you end up having to pay for something you don't even have or are using. Or you end up owing them for late cancellation. I didn't even receive the phone.
0 replies
37 months ago
Mondo Customer Service
On the 11th got a call from one of the sales consultants. Agreed to the upgrade and proceed. But i was only told that there will be a early cancellation fee after the order was placed. Then the device I was looking to order was not the one ordered. Cancelled the order on the 12th but they still wanted to deliver the device to me. When I call to check if order is cancelled they tell me it is still open. When I call to cancel I am made to hold for long and they cut the call without assisting me. Can I be assisted before this turns out to one of those things you end up having to pay for something you don't even have or are using. Or you end up owing them for late cancellation. I didn't even receive the phone.
159 replies
40 months ago
PTE IETLS exam
Good day I booked an PTE Academic test for Friday 09 December 2022 and for one for the 12th December for me and my wife, I followed the questionnaire as I am immigrating to the Isle of man and it gave me the only option to book PTE Academic, but when I got to the testing center I was booked for the PTE academic Australian test. And the test center didn't allow me to write as my test was not the one I booked. The Test center logged a case for me as well I need to write before Tomorrow at least. Case Is under review, I require urgent assistance please. I cannot accept the response provided as attached. at the test center it was not the same exam that i booked. I booked PTE academic and at the test center it was PTE Australian. Please can this be resolved urgently! Can I have an escalation point? I am not going to pay again for an error made by you. The exam loaded on the test center for me was not even the one I booked for. Please fix this!! This was not an error on my part!! Our details are as follows: Gift Tlhabana tlhabanag@gmail.com 16 Oranjerivier Drive Kempton Park +27 73 652 6347 Case number: 08899006 Koketso Tlhabana koketso930123@gmail.com 16 Oranjerivier Drive Kempton Park +27835068992 Case number: 08910475
0 replies
Review Distribution
5 Star
4 (20%)
4 Star
1 (5%)
3 Star
0 (0%)
2 Star
2 (10%)
1 Star
13 (65%)