Worst customer service

Worst customer service. When I moved in my property in 2024 I was supposed to get 2 car stickers for gate access. However, I was given 1 with promise to get the second. Now after over a year, I am told I need to buy the 2nd sticker.

1. This was part of induction and should have been delivered. 2. I pay for services which are up to date. I shouldn't be treated this way.

I am told the decision must be taken by superiors since documents are not in order. It is evident that either CSI is not audited or I'm being **** to.

It's not about the sticker but honoring a service as a provider and respecting customers.