Absolute joke!!!

My experience with the Community Schemes Ombud Service (CSOS) has been deeply disappointing and incredibly frustrating. I lodged a dispute in May, and to date, several months later, it remains unresolved with no meaningful progress or communication.

Throughout this period, I have made countless calls to follow up, only to be given the same repetitive instruction: “Call again in two weeks.” Each time, I comp****, hoping for an update, yet nothing ever changed. During my last call, I was told that an adjudicator would finally be allocated to my case, a small sign of movement that gave me some hope. However, that hope was short lived.

When I contacted CSOS again today, I was informed that they still do not know when an adjudicator will be assigned. After months of waiting, this level of uncer*****y and lack of accountability is unacceptable. The entire process has felt dismissive and disorganized, and as a consumer, it is incredibly discouraging to engage with a service that shows no urgency or transparency regarding matters that directly impact peoples homes and livelihoods.

At this point, I am extremely dissatisfied with both the service delivery and the communication standards at CSOS. A process that should offer support and resolution has instead caused prolonged stress, inconvenience, and a complete loss of confidence in the system.