TM
Tshepang M
Active since Jan 2022
6
Reviews
0
Industries
Reviews
6 reviews2 months ago
Horrible Service!!!
I can’t believe that even after my complaint, nothing has been done. Please train your staff on proper business processes and on how to assist customers efficiently. This is terrible service, and I would not recommend your company to anyone. I have never experienced this kind of service anywhere. Everyone is just terrible; from the customer service team to that rude lady in Merchant Services who just hangs up on people.
1378 replies
2 months ago
Horrible service
Honestly if I could give a negative ten star rating I absolutely would. The service I have received from Makro Online and RCS has been beyond unacceptable and completely disgraceful. I made a purchase on the Makro website on the 24th of January for a MatePad and the transaction did not even go through successfully. I received no email no SMS no confirmation of any kind from Makro yet somehow money was deducted from my RCS account R2999 to be exact. How does money just leave my account for a purchase that never existed. Since that very day I have been calling and calling and calling and I have received absolutely no real help. Instead I have been pushed from one person to another from one department to the next with no one taking responsibility and no one giving me answers. I am beyond furious at this point because not only have you taken my money but you have also wasted my time my energy and my airtime. I have spent so much money on calls trying to resolve a problem that should have been handled properly the first time. This entire experience has been stressful frustrating and completely unnecessary. Your systems are clearly broken your customer service is shocking and your lack of accountability is unacceptable. I am tired of being ignored and I am tired of being treated like I do not matter. I want my money back and I want this issue resolved immediately.
56 replies
4 months ago
Absolute joke!!!
My experience with the Community Schemes Ombud Service (CSOS) has been deeply disappointing and incredibly frustrating. I lodged a dispute in May, and to date, several months later, it remains unresolved with no meaningful progress or communication. Throughout this period, I have made countless calls to follow up, only to be given the same repetitive instruction: “Call again in two weeks.” Each time, I comp****, hoping for an update, yet nothing ever changed. During my last call, I was told that an adjudicator would finally be allocated to my case, a small sign of movement that gave me some hope. However, that hope was short lived. When I contacted CSOS again today, I was informed that they still do not know when an adjudicator will be assigned. After months of waiting, this level of uncer*****y and lack of accountability is unacceptable. The entire process has felt dismissive and disorganized, and as a consumer, it is incredibly discouraging to engage with a service that shows no urgency or transparency regarding matters that directly impact peoples homes and livelihoods. At this point, I am extremely dissatisfied with both the service delivery and the communication standards at CSOS. A process that should offer support and resolution has instead caused prolonged stress, inconvenience, and a complete loss of confidence in the system.
53 replies
13 months ago
Absolutely Disappointed with FedEx!
I am so appalled by the service I received from FedEx. This morning at 08:29, I received an email stating that my SHEIN package would be delivered before 18:00. I cancelled my plans and waited the entire day, only for the package not to arrive. When I checked the tracking, it showed “delivery exception”, but I have no idea what that means because I received no call, no text, and no explanation from the delivery person. How is it possible that a package is marked as out for delivery but never arrives, with zero communication? This is extremely frustrating and unacceptable. FedEx needs to improve its communication and reliability. I am beyond upset!
265 replies
45 months ago
Bad Service
I am really upset, but more than anything else, disappointed with the service I’ve received from MTN. I have been calling for close to three weeks now regarding cancellation of a migration that I never approved of. They opted me in for a migration that I never authorised. I am more than irate about this whole situation cause MTN has not even made any means to rectify this. Every time I call, they tell me that they’ve escalated the matter and that I should call after 3 working days, and when I do actually call after those 3 working days, they inform me that no one has escalated the issue yet. Like, where’s the truth in that?? At this point, I don’t even want to be refunded. I just want the migration to be cancelled and nothing else. Thanks.
0 replies
51 months ago
Dissatisfaction of service
I am so dissatisfied by their service. I placed an order in September and it only got delivered 3 days ago. What irks me the most is that no communication was made. I had to wait without a clue of what was going on.
53 replies
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