Community Schemes Ombud Service (CSOS)
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Estie P
1 reviews | Active since Member
26 Feb 2026, 13:26
No progress after a year since complaint
I am writing as a follow up to CSOS-16510/WC/24. The case was referred to Adjudication on Apr 30 2025. As our next AGM is coming up in April, I would've expected feedback by now but there is still no feedback. I submitted my Complaint on 10 March 2025. Almost a year later and still no real movement. This is really not encouraging at all for an institution that is supposed to be of assistance to owners of community schemes.
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Replies (53)Community Schemes Ombud Service (CSOS)'s replyOfficial
27 Feb 2026, 10:07Good day Estie D,
We acknowledge receipt of your follow-up regarding case CSOS-16510/WC/24, referred to Adjudication on 30 April 2025. We regret the delay in progress and understand your concern.
Due to a significant backlog of matters currently under review adjudications have taken longer than anticipated.
Please be assured that your case remains active. It has now been allocated to a compliance investigator who will finalise the final written submissions and the matter will then be assigned to an adjudicator for determination.
We appreciate your patience as we work towards resolving your matter.
Regards,
The CSOS
We acknowledge receipt of your follow-up regarding case CSOS-16510/WC/24, referred to Adjudication on 30 April 2025. We regret the delay in progress and understand your concern.
Due to a significant backlog of matters currently under review adjudications have taken longer than anticipated.
Please be assured that your case remains active. It has now been allocated to a compliance investigator who will finalise the final written submissions and the matter will then be assigned to an adjudicator for determination.
We appreciate your patience as we work towards resolving your matter.
Regards,
The CSOS
Best regards,
Community Schemes Ombud Service (CSOS)'s reply27 Feb 2026, 10:07
Official
Good day Estie D,
We acknowledge receipt of your follow-up regarding case CSOS-16510/WC/24, referred to Adjudication on 30 April 2025. We regret the delay in progress and understand your concern.
Due to a significant backlog of matters currently under review adjudications have taken longer than anticipated.
Please be assured that your case remains active. It has now been allocated to a compliance investigator who will finalise the final written submissions and the matter will then be assigned to an adjudicator for determination.
We appreciate your patience as we work towards resolving your matter.
Regards,
The CSOS
We acknowledge receipt of your follow-up regarding case CSOS-16510/WC/24, referred to Adjudication on 30 April 2025. We regret the delay in progress and understand your concern.
Due to a significant backlog of matters currently under review adjudications have taken longer than anticipated.
Please be assured that your case remains active. It has now been allocated to a compliance investigator who will finalise the final written submissions and the matter will then be assigned to an adjudicator for determination.
We appreciate your patience as we work towards resolving your matter.
Regards,
The CSOS
Best regards,