No answer at all after 2 days of trying

Item: CSS Credit Solutions
Rating: 1
Author: Chris P

I'm trying to resolve an issue on my Standard Bank account and there is no answer every time or the call drops automatically? The one time I got through, to the person transferred me and the call then dropped. I've been trying for 2 days now.

The debit date on my account was automatically changed without my knowledge, from the 10th to the 2nd. This resulted in a the debit returning unpaid and extra charges. There were funds in my account on the 10th to pay the debit order.

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Replies (56)

CSS Credit Solutions's replyOfficial

30 Jan 2026, 10:30

Good day,

Please accept our apology for any inconvenience and frustration caused.

Please be advised that this has been escalated to the relevant department for further assistance, and someone will be in contact as soon as possible so that we can rectify this matter accordingly.

Kind Regards,
Customer Care Team

Best regards,

CSS Credit Solutions's reply30 Jan 2026, 10:30

Official

Good day,

Please accept our apology for any inconvenience and frustration caused.

Please be advised that this has been escalated to the relevant department for further assistance, and someone will be in contact as soon as possible so that we can rectify this matter accordingly.

Kind Regards,
Customer Care Team

Best regards,