CC
CSS Credit Solutions
Verified Business
CC
CSS Credit Solutions
Verified Business
38 Reviews (last 12 months)
Responds in 183 hours 49 min
AI Review Summary
Based on recent customer reviews, CSS Credit Solutions faces widespread criticism for persistent harassment through calls and messages, often regarding debts customers dispute or have already settled. Numerous reviewers report being unable to obtain paid-up letters despite full payment, with delays stretching months. Consultants are frequently described as rude and unprofessional. Multiple customers allege incorrect account balances, failure to update payment records, and POPIA violations through contacting unauthorized third parties. Communication channels are reportedly unreliable, with emails ignored and phone lines dropping. A small number of reviewers acknowledged receiving their paid-up letters successfully.
Performance(last 12 months):
0Trustindex Rating
#69Ranked In Financial Services
183 hours 49 minutesAverage Time To Reply
-94 NPSRecommended: Unlikely
Replied to 97% of negative reviews
Typically takes less than 153 hours 34 min to reply
TrustIndex
0
Score
Ranking
#69
in Financial Services
Avg Reply
183 hours 49 minutes
NPS Score
-94
Recommended: Unlikely
Replied to 97% of negative reviews
Typically takes less than 153 hours 34 min to reply
Review Distribution
1.1|38 Reviews
May '25 - Apr '26
5(0%)
4(2.6%)
3(0%)
2(2.6%)
1(94.7%)
5(0%)
4(2.6%)
3(0%)
2(2.6%)
1(94.7%)
Frequently Asked Questions About CSS Credit Solutions
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (38)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceFC
Frank C
1 reviews | Active since Jan 2020
10 Mar 2026, 10:20
What **** is this.. My Tax Practitioner says to call them
Payment not received! Final reminder that if your SARS payment is not made by close of business today, further interest and or administration penalties may/will be incurred on your account. Settle payment through eFiling Ref: 9283200146T00000000 or Contact CSS on 0768376466/0768415137.
Helpful (0)
|Replies (0)FC
Frank C
1 reviews | Active since Jan 2020
10 Mar 2026, 10:20
What **** is this.. My Tax Practitioner says to call them
Payment not received! Final reminder that if your SARS payment is not made by close of business today, further interest and or administration penalties may/will be incurred on your account. Settle payment through eFiling Ref: 9283200146T00000000 or Contact CSS on 0768376466/0768415137.
0
Replies (0)ZG
DG
Dumisane G
1 reviews | Active since Jan 2020
5 Mar 2026, 16:06
Dumisane
Service is poor I'm still waiting for my payed up letter for both truworths and identity 7/20 is already finished what can I do
Helpful (0)
|Replies (0)DG
Dumisane G
1 reviews | Active since Jan 2020
5 Mar 2026, 16:06
Dumisane
Service is poor I'm still waiting for my payed up letter for both truworths and identity 7/20 is already finished what can I do
0
Replies (0)ZK
Zama K
1 reviews | Active since Jan 2020
20 Feb 2026, 11:28
They Collect More than the agreed amount.
They were collecting the debt on behalf of Vodacom I ended up paying more than I should and they said they’ll refund me which they didn’t until now my account is handled by many people and when I request for recorded calls saying how much is my balance they don’t respond.
Helpful (0)
|Replies (0)ZK
Zama K
1 reviews | Active since Jan 2020
20 Feb 2026, 11:28
They Collect More than the agreed amount.
They were collecting the debt on behalf of Vodacom I ended up paying more than I should and they said they’ll refund me which they didn’t until now my account is handled by many people and when I request for recorded calls saying how much is my balance they don’t respond.
0
Replies (0)AM
Ashli M
1 reviews | Active since Jan 2020
23 Jan 2026, 20:36
Fly a kite
I've been receiving numerous messages from these people, and I fail to understand why. Oh, message says you collecting on SARS behalf. I'm fully aware that you know that there's so much ***** happening, and yet we are to believe an SMS and when I check my SARS App there's nothing. Could you please stop contacting me. Thanks
Helpful (0)
|Replies (0)AM
Ashli M
1 reviews | Active since Jan 2020
23 Jan 2026, 20:36
Fly a kite
I've been receiving numerous messages from these people, and I fail to understand why. Oh, message says you collecting on SARS behalf. I'm fully aware that you know that there's so much ***** happening, and yet we are to believe an SMS and when I check my SARS App there's nothing. Could you please stop contacting me. Thanks
0
Replies (0)TM
Thabo M
1 reviews | Active since Jan 2020
14 Jan 2026, 13:34
Unprofessional and rude consultants
CSS Credit solutions, what's the point of getting us to submit documents to proof unemployed whilst you'll keep on harassing people. You consultants are very rude to us and I will be contacting Cell to appoint another debt collector if they want to collect money from me other than that I won't be paying off the account. How do you expect me to pay you after you told me to figure how I'm going to pay my debt when I told you I'm currently unemployed and have sent my documents to you ... It's my money after all and I have every right to decide what to do with it and I would have worked very hard to be told those words... I can not and never tolerate your unprofessional behaviour. I'm also gonna report this to Cell c customer care
Helpful (0)
|Replies (0)TM
Thabo M
1 reviews | Active since Jan 2020
14 Jan 2026, 13:34
Unprofessional and rude consultants
CSS Credit solutions, what's the point of getting us to submit documents to proof unemployed whilst you'll keep on harassing people. You consultants are very rude to us and I will be contacting Cell to appoint another debt collector if they want to collect money from me other than that I won't be paying off the account. How do you expect me to pay you after you told me to figure how I'm going to pay my debt when I told you I'm currently unemployed and have sent my documents to you ... It's my money after all and I have every right to decide what to do with it and I would have worked very hard to be told those words... I can not and never tolerate your unprofessional behaviour. I'm also gonna report this to Cell c customer care
0
Replies (0)WH
Warren H
1 reviews | Active since Jan 2020
24 Dec 2025, 10:11
Paid Up letter not received since 15 December 2025
I have received excellent service from a consultant by the name of Khuthadzo, This is actually where the excellent service stops. Nedbank already sent my paid up letter on 15 December 2025 to Brooks and Luyt/CSS. Already a lot of calls has been made by me to there offices and did Khuthadzo also follow up with there Admin Department who seems to have sent letter to me. To date I did still not receive any emails. Could they sent letter within next 24 hours as my email adress are 100% correct on their system as emails of Khuthadzo is coming through but the Admin Department not and are they the only ones that can forward letter. They also needs to update there records concerning this already paid debt.
Helpful (0)
|Replies (0)WH
Warren H
1 reviews | Active since Jan 2020
24 Dec 2025, 10:11
Paid Up letter not received since 15 December 2025
I have received excellent service from a consultant by the name of Khuthadzo, This is actually where the excellent service stops. Nedbank already sent my paid up letter on 15 December 2025 to Brooks and Luyt/CSS. Already a lot of calls has been made by me to there offices and did Khuthadzo also follow up with there Admin Department who seems to have sent letter to me. To date I did still not receive any emails. Could they sent letter within next 24 hours as my email adress are 100% correct on their system as emails of Khuthadzo is coming through but the Admin Department not and are they the only ones that can forward letter. They also needs to update there records concerning this already paid debt.
0
Replies (0)CP
Chris P
1 reviews | Active since Jan 2020
12 Dec 2025, 10:03
No answer at all after 2 days of trying
I'm trying to resolve an issue on my Standard Bank account and there is no answer every time or the call drops automatically? The one time I got through, to the person transferred me and the call then dropped. I've been trying for 2 days now. The debit date on my account was automatically changed without my knowledge, from the 10th to the 2nd. This resulted in a the debit returning unpaid and extra charges. There were funds in my account on the 10th to pay the debit order.
Helpful (0)
|Replies (0)CP
Chris P
1 reviews | Active since Jan 2020
12 Dec 2025, 10:03
No answer at all after 2 days of trying
I'm trying to resolve an issue on my Standard Bank account and there is no answer every time or the call drops automatically? The one time I got through, to the person transferred me and the call then dropped. I've been trying for 2 days now. The debit date on my account was automatically changed without my knowledge, from the 10th to the 2nd. This resulted in a the debit returning unpaid and extra charges. There were funds in my account on the 10th to pay the debit order.
0
Replies (0)