CP
Chris P
Active since Sep 2009
15
Reviews
0
Industries
Reviews
15 reviews4 months ago
No answer at all after 2 days of trying
I'm trying to resolve an issue on my Standard Bank account and there is no answer every time or the call drops automatically? The one time I got through, to the person transferred me and the call then dropped. I've been trying for 2 days now. The debit date on my account was automatically changed without my knowledge, from the 10th to the 2nd. This resulted in a the debit returning unpaid and extra charges. There were funds in my account on the 10th to pay the debit order.
56 replies
29 months ago
Bad service
I came with my friend to the pharmacy. She was prescribed two kinds of medicine, a microcidal and an anti-inflammatory (with a green and white box). I watched the pharmacist put it in the tray and I watched the tray with the tablets get handed into the cashier. The green and white box was excluded from the bag when we got home. We phoned straight away and they confirmed that the box was still there (Saturday). My room-mate asked me to stop by after work on Monday and pick up the box. She phoned again, to check if it would be ready and it was confirmed. When I got there to pick it up, the lady said it wasn't paid for and we couldn't take it. She then got upset with me because I got upset? We'll buy our medicine somewhere else in future, thanks. Leon, this is how your staff are operating your small pharmacy.
0 replies
34 months ago
Worst service ever
Worst service ever. Driver got lost on the way to my house. I still don't have my sim cards, 2 days later, after waiting a week for the appointment. Then they phone me at 8 on a Saturday morning to tell me they want to deliver it in five days time? Useless.
53 replies
41 months ago
Calls harassing me early in the morning.
I've been receiving harassing and badly garbled calls and messages from a 011 660 1291 number, identified as Netsure. Two calls this morning before 7am.
132 replies
42 months ago
Best service I've encountered
Capital Legacy's service is the best I've encountered so far. They invest in people, treat them well, look after their affairs, offer excellent products and go out of their way to help their customers.
396 replies
42 months ago
Standard Bank harassing customers
Standard bank has this new thing where they harass their clients from 7am in the morning until late afternoon, 6 days a week. I have spoken to the agents 3 times, telling them how and when I am paying my arrears, yet they still phone me upwards of 5 times per day, filling my cellphone mailbox and forcing me to waste my time clearing it. I've been with the bank for 42 years now, but will be leaving as soon as my debts are paid up.
1452 replies
45 months ago
Discovery delay tactics detrimental to clients financial wellbeing
I've been trying for 4 days to get discovery to release money for my client. I am a fully fit and proper financial adviser, registered with the FSCA and have complied with all of the requirements needed by Discovery. If this doesn't get sorted today, I will make an official Ombud complaint.
134 replies
72 months ago
Standard Bank shocking service
I was double debited on my current account for my revolving credit loan. I left a call me back request, sent an email and this morning spent twenty five minutes waiting to be helped on the phone and still have not had my query resolved so that I can have the amount reversed. I've been a member of the bank for 40 years. I cannot believe how shocking this service has been.
105 replies
93 months ago
Nedbank has locked my profile so I can't even mange my account
Nedbank has locked my profile, even though 2 payments were made into my account this week. I am in the process of paying off my overdraft so I can close my account. Apparently Nedbank thinks it is possible for people to magically come by money in the middle of the month to pay in money to their account. They have no email address to deal with an issue. One has to call. The "Talk to me" link on their website is just for show. I was kept on hold for 40 minutes this week, as well as transferred to 3 different departments with no help. They've become worse than Telkom. It's no wonder people are moving elsewhere, me included, after 20 years of banking with them.
105 replies
93 months ago
Bank charges on re-submitted debit order cost 6 times the amount of the debit order
MWEB resubmitted a debit order on my account seven times, costing me R960 in bank charges. Surely if a debit order gets returned, there's a reason? I replied to the email I received, I sent a separate email as well, but apparently none of those were received. I have now had to change my bank details via phone. So basically, wasting my airtime to manage a simple task of changing bank details and still getting charged another R120 for a returned debit order. On a R119 per month account. So basically, Mweb and Nedbank have now caused me charges of over R1000 for a R240 account charge.
210 replies
Review Distribution
5 Star
1 (6.666666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (20%)
1 Star
11 (73.33333333333333%)