Disgusting Service from CSS Tactical

<p>I am horrified at the service I have received from CSS Security. We signed up with CSS because of the Parkhurst Safe Parks Initiative, but I am starting to wonder if we perhaps made a big mistake going over to CSS.</p> <p>Our alarm was going off last Saturday evening, we received a call from CSS, but waited and waited for CSS to arrive. We called the call centers numerous times to enquire why no one had arrived to check out our premise, to which we were told that they were experiencing high volumes of alarms going off and they weren't sure when someone would be able to come through and check. We waited a total of FOUR hours. How is this acceptable?</p> <p>It doesn't stop there. Three nights later, my alarm went off just after 9pm. I didn't even receive a call from CSS. I then called them. The response I received over the phone was pretty shocking. I was told that they didn't respond to my emergency because the reason for my alarm going off was due to the weather! I asked how they could be so sure and insisted that someone come and check my property. I was once again told that they were experiencing high volumes of alarms going off and they weren't sure when someone would be able to check my premises. What a joke! Someone came TWO hours later! I thought the whole idea of signing up with a security company is to know that when your alarm goes off for whatever reason someone will contact you and come and check your premises no matter what!</p> <p>My decision is made, I need a new security company. I will be signing up with Cortac. I called CSS to ask what paperwork they need to cancel my contract to which I was told that I need to give them 30 days notice. I refuse to pay for another month when the service I'm paying for I'm not receiving. I would like my contract to be terminated with immediate effect so that I can take my business over to someone who will treat my security seriously!</p> <p>Very shocking!</p>