LD
LAUREN D
Active since May 2015
5
Reviews
0
Industries
Reviews
5 reviews115 months ago
Disgusting Service from CSS Tactical
<p>I am horrified at the service I have received from CSS Security. We signed up with CSS because of the Parkhurst Safe Parks Initiative, but I am starting to wonder if we perhaps made a big mistake going over to CSS.</p> <p>Our alarm was going off last Saturday evening, we received a call from CSS, but waited and waited for CSS to arrive. We called the call centers numerous times to enquire why no one had arrived to check out our premise, to which we were told that they were experiencing high volumes of alarms going off and they weren't sure when someone would be able to come through and check. We waited a total of FOUR hours. How is this acceptable?</p> <p>It doesn't stop there. Three nights later, my alarm went off just after 9pm. I didn't even receive a call from CSS. I then called them. The response I received over the phone was pretty shocking. I was told that they didn't respond to my emergency because the reason for my alarm going off was due to the weather! I asked how they could be so sure and insisted that someone come and check my property. I was once again told that they were experiencing high volumes of alarms going off and they weren't sure when someone would be able to check my premises. What a joke! Someone came TWO hours later! I thought the whole idea of signing up with a security company is to know that when your alarm goes off for whatever reason someone will contact you and come and check your premises no matter what!</p> <p>My decision is made, I need a new security company. I will be signing up with Cortac. I called CSS to ask what paperwork they need to cancel my contract to which I was told that I need to give them 30 days notice. I refuse to pay for another month when the service I'm paying for I'm not receiving. I would like my contract to be terminated with immediate effect so that I can take my business over to someone who will treat my security seriously!</p> <p>Very shocking!</p>
0 replies
133 months ago
False Advertising for Car Hire
We recently hired a car from the Flysafair website (First Car Rentals) while booking our flights to Cape Town. The option we chose was the R781, which was for 3 days, pick up on Thursday morning (26th of April) at Cape Town airport (when my husband arrived to collect the car, they said the car will only be ready in the afternoon, luckily something was sorted out) and drop off at George Airport on the 29th of April. Firstly, i received no invoice/confirmation for this booking, but when I enquired I was given a booking number (2154665) so there was a booking. I received my bill and it was much more than that I have selected online. There was also an additional charge of R800 (one way domestic extra charge). I can not help but feel absolutely ripped off. Why did the option I chose say R781 after specifying where I would collect the car and where I would drop it off. I would never of hired the car at this price, I would of flown to George and that would of been cheaper. I need answers as to how you can advertise so falsely! I have tried to solve this matter with First Car Rentals, but have had no response whatsoever!
76 replies
133 months ago
FALSE ADVERTISING FOR CAR HIRE
We recently hired a car from Flysafair while booking our flights to Cape Town. The option we chose was the R781, which was for 3 days, pick up on Thursday morning (26th of April) at Cape Town airport (when my husband arrived to collect the car, they said the car will only be ready in the afternoon, luckily something was sorted out) and drop off at George Airport on the 29th of April. Firstly, i received no invoice/confirmation for this booking, but when I enquired I was given a booking number (2154665) so there was a booking. I received my bill and it was much more than that I have selected online. There was also an additional charge of R800 (one way domestic extra charge). I can not help but feel absolutely ripped off. Why did the option I chose say R781 after specifying where I would collect the car and where I would drop it off. I would never of hired the car at this price, I would of flown to George and that would of been cheaper. I need answers as to how you can advertise so falsely! I have tried to solve this matter with Safair Car Hire, but have had no response whatsoever! <br>
0 replies
133 months ago
Horrific Customer Service!
I booked a table for 6 guests for Mother's Day lunch. The hotel requires full payment to confirm your booking. One week prior to the lunch, I emailed Charlotte (she was the person who was assisting me with the reservation) to change my booking to 5 guests. She said it would be no problem, however the amount for 6 guests was taken off my account. I emailed Charlotte to enquire when the transaction for the additional person would be reversed, on the 13th of May and after no reply, I resent the email 10 days later, she then told me she would talk to her manager. I have heard nothing from her (that was on Friday). I have also called the hotel and was promised someone would get hold of me, I haven't heard a thing! This has been going on for nearly 2 weeks now and I am getting nowhere. I am horrified at the service I am receiving from what I thought was a good hotel. I would really like to get this matter resolved within 24 hours.
76 replies
133 months ago
MY SIM ONLY CONTRACT IS YET TO BE ACTIVATED!
Good day,<br> <br> I migrated to a sim only contract on the 30th April 2015 and was assured that all was in order for my new contract to be activated on the 1st of May 2015. On the 2nd of May, my phone had no data, sms's or minutes loaded at all! I called the Vodacom call centre and after a frustrating 45 minute call, I was informed that it was an admin issue and that unfortunately nothing could be done about it until Monday as there was no one in the admin office during the weekend. In other words, I have no phone for 48 hours. I was promised that this issue would be sorted first thing on Monday morning, that was Monday, the 4th of May. It is now the 14th of May and my new contract is still not activated and I am still without call time, sms and data. I have been into Vodacom to try resolve, but that was unsuccessful and I was told to call the call centre. Which I did. The response I got was that the status of the problem is pending! I have been billed for my new contract but have yet to see the fruits of it. I am desperately asking for this problem to be sorted and for me to have my contract loaded within the next 24 hours! I need a phone, hence the reason I have a vodacom contract!
76 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (80%)
1 Star
1 (20%)