Refund of monthly payment

<p> </p> <p>I had filled out  cancellation form at the end of December for cancellation of services at my flat which i have sold. I was told by Sizwe Sampson that my last debit order would be at the beginning of January and there after services will be cancelled. A debit order went off at the beginning of February and when i called in to query this i was told that my cancellation wasn't even processed. It was then cofirmed that it was processed and that the money for February will be refunded to me. This was on the 3rd of February. The money was still not refunded to me and i followed up with Sizwe again during the week of the 5th and he promised me that all services were cancelled and that the money will be refunded on the 10th of February. As i write this the money still hasn't been refunded, this is absolutely atrocious and unacceptable that a company of this stature operates in such a manner. I will never recommend CSS to any company or person ever again</p>