Sumesh D

Active since Aug 2011

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2 reviews

109 months ago

Dealing with FNB premier credit card

Absolutely pathetic service and behavior by the credit card department of fnb. I paid a deposit for a car i hired in England with a company called Easirent. I confirmed with the car hire company that the amount had been released back into my account after 10 working days as per their policy. I checked with FNB and they told me it was only held and no taken off my account even though i got an sms saying the money has gone off the account and my available balance dropped. I have asked for proof of this which they cannot show me and i have been monitoring my available balance to see if it increases with these funds. I was also told to take my balance and subtract all transactions on this account to come to my figure, why the hell do i pay bank fee's if you can't tell me and how **** is you internet banking that you can't give me a running balance per transaction on my credit card, online, while looking at my statements?? I have lost all faith in FNB's credit card product, transactional system and staff after this matter. I will never recommended this service to anyone

168 replies

Css Tactical

112 months ago

Refund of monthly payment

I had filled out cancellation form at the end of December for cancellation of services at my flat which i have sold. I was told by Sizwe Sampson that my last debit order would be at the beginning of January and there after services will be cancelled. A debit order went off at the beginning of February and when i called in to query this i was told that my cancellation wasn't even processed. It was then cofirmed that it was processed and that the money for February will be refunded to me. This was on the 3rd of February. The money was still not refunded to me and i followed up with Sizwe again during the week of the 5th and he promised me that all services were cancelled and that the money will be refunded on the 10th of February. As i write this the money still hasn't been refunded, this is absolutely atrocious and unacceptable that a company of this stature operates in such a manner. I will never recommend CSS to any company or person ever again

0 replies

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1 Star

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