Inept staff and no customer skills at all.

Was interested in a car from this place and got a whatsapp from Promise 08.25am saying the car is available, I asked for a dekra report on the car, Was told to take it myself. Time 09.01am-I asked a few questions, like faults,oil or water leaks and if there are scratches. I asked for a list of faults to be sent to me. 10.06am response from Promise saying will attend to you now Please just have a client. 11.36am I asked if she is still busy as its been over 1.5 hrs and no response from her. 11.42am- Promises says if you want us to do the dekra, I must apply first and when the car is ready to handed to me, they will do the test and roadworthy but I must pay R1950.00.11.57am- I advised that I will pay for the dekra test but all dealers usually do the roadworthy test and is noted under admin fees. I asked for the otp to see what charges are on it. Now 14.30pm and no response from this lady. I asked if she is interested in selling the car or am I wasting my time.... No response so I advised I will put up a review and hopefully the owner sees how the staff lose customers due to being inept and having zero customer skills. Another customer lost............. The reviews are shocking and puts this dealership name under scrutiny. Your staff are making your business look bad.