CT
clint T
Active since Sep 2021
9
Reviews
0
Industries
Reviews
9 reviews30 months ago
SHOCKED AND DISGUSTED
NO STAR OR NEGATIVE STARS WOULD BE APPROPRIATE.ON THE 15TH JULY 2023 MY VOLVO XC60, FRONT PASSENGER WINDOW MECHANISM MALFUNCTIONED WHEN I WAS CLOSING THE ELECTRONIC WINDOW, IT WENT UP HALFWAY, AND THEN AUTOMATICALLY WENT DOWN AND THE GLASS WAS CRACKED IN THE DOOR PANEL. THE VEHICLE WAS TAKEN TO VOLVO UMHLANGA TO BE REPAIRED UNDER WARRANTY. AFTER VOLVO UMHLANGA INSPECTED THE VEHICLE, I WAS FALSELY ACCUSED BY VOLVO'S WORKSHOP(PATRICK)/SERVICE MANAGER (ARVEEN)OF USING A *****DRIVER TO OPEN THE DOOR PANEL , WHICH WAS ABSOLUTELY UNTRUE. THEY FURTHER REPORTED THAT THE INNER RECCESS RUBBER WAS DAMAGED, DOOR PAD INNER MOULDINGS LOOSE, SIGNS OF DAMAGE IN THE DOOR PAD. THE DOOR PAD RAIL THAT FITS INTO THE STRIP IS DAMAGED AND BROKEN. CLEAR LEVER MARKS ON WEATHER STRIP. PICTURES I HAD TAKEN PRIOR TO VOLVO'S INSPECTION SHOWED NO INDICATION OR MARKS ON THE PANEL INSIDE OR OUTSIDE. THIS MUST OF HAPPENED WHILST IN THEIR WORKSHOP. I HAD TO CALL ON NUMEROUS OCCASIONS, AND EVENTUALLY THEY GAVE ME THE TECH DEPARTMENT AND SPOKE TO MPUMI,SHE ADVISED THAT THEY HAVE TO GO ON THE REPORT GIVEN BY VOLVO AS A *****DRIVER WAS USED BY ME TO OPEN THE DOOR PANEL AND THAT THEY WOULD NOT BE PAYING.AFTER ESCALATED TO THE OMBUD,THEY RULED IN THEIR FAVOUR AS THEY WENT ON THE REPORT GIVEN BY VOLVO AS BEING CORRECT.THIS IS FALSE,I HAVE NEVER TOUCHED THE VEHICLE AND AM 61YEARS OLD AND HAVE NO IDEA OF HOW TO DO SUCH THINGS.I FIND THIS UNACCEPTABLE BEHAVIOUR FROM VOLVO AS I HAVE PAID MY WARRANTY AND NEVER CLAIMED IN +-5YEARS AND NOW THAT SOMETHING HAS HAPPENED,THEY REFUSE TO PAY.INSTEAD FABRICATE A STORY AS A WAY TO NOT PAY FOR THE OBVIOUS FACTORY FAULT.I HAVE DONE RESEARCH AND FOUND THAT THIS IS A COMMON ISSUE WITH THE MECHANISMS AND NEED TO BE RESET OR FIXED.I FIND THIS APPALLING AND DISGUSTING COMING FROM A SO CALLED REPUTABLE COMPANY.THE SERVICE MANAGER ARVEEN DIDNT EVEN WANT TO GIVE ME A REPORT OF THE FINDINGS ON THE THE DAY WE WENT TO COLLECT THE VEHICLE AND SIMPLY WAS TOLD THAT THERE WAS NO INSPECTION REPORT(HOW WOULD THERE BE NO REPORT IF A INSPECTION/ASSESSMENT WAS DONE?) LATER I WAS GIVEN A MADE UP REPORT STATING CLEAR LEVEL MARKS ON THE WEATHER STRIP WHICH OBVIOUSLY WAS BE DONE BY THE WORKSHOP STAFF. THE VEHICLE HAS 16990KMS ON IT AND IS HARDLY USED.I BOUGHT THIS VEHICLE IN DEC 2018(BRAND NEW)IT HAS BEEN STANDING FOR +-3MONTHS NOW WITH NO RESOLUTION. THIS PAINTS A VERY BAD IMAGE ON VOLVO AS A WHOLE AND I AND MY ENTIRE FAMILY AND FRIENDS WILL NEVER BUY FROM VOLVO AGAIN.CANT BELIEVE VOVLO WOULD STOOP SO LOW AND ACCUSE ME AS TO NOT PAY. REGARDS JEANETTE TOMLINSON 0842452431 VIN LYVUZ10ACKB239203
0 replies
43 months ago
Just Cars Calvin Sacks stinking responses to simple questions.
I enquired about a car and was told by Calvin Sacks that the car is being used by the owners wife and will be available next week(All on email), I queried the mileage and price ie if it would be re advertised and the price reduced as more mileage has been added and the car was advertised with 109000kms. I advised that using a car that has been advertised for sale is wrong. Calvins response, Dont understand your question or comment and that the he will let me know when the car is available.I explained what I meant as he failed to understand my email. I ended off saying I will not be be interested in the car and using this dealership and his response was shocking, ie The mileage is 109000 kms so doesn’t need to adjusted. The price definitely wont be lowered as its well below what other are retailing for. I understand that this is most likely the first time you are you purchasing a vehicle so you don’t know much about the process so we will excuse your ignorance. Good luck with your search and good luck to the dealership dealing with you. This guy is ignorant and arrogant and his assumption of me that his never met or know of, is disgusting and is the reason,I will rather spend my money elsewhere.
0 replies
45 months ago
Inept staff and no customer skills at all.
Was interested in a car from this place and got a whatsapp from Promise 08.25am saying the car is available, I asked for a dekra report on the car, Was told to take it myself. Time 09.01am-I asked a few questions, like faults,oil or water leaks and if there are scratches. I asked for a list of faults to be sent to me. 10.06am response from Promise saying will attend to you now Please just have a client. 11.36am I asked if she is still busy as its been over 1.5 hrs and no response from her. 11.42am- Promises says if you want us to do the dekra, I must apply first and when the car is ready to handed to me, they will do the test and roadworthy but I must pay R1950.00.11.57am- I advised that I will pay for the dekra test but all dealers usually do the roadworthy test and is noted under admin fees. I asked for the otp to see what charges are on it. Now 14.30pm and no response from this lady. I asked if she is interested in selling the car or am I wasting my time.... No response so I advised I will put up a review and hopefully the owner sees how the staff lose customers due to being inept and having zero customer skills. Another customer lost............. The reviews are shocking and puts this dealership name under scrutiny. Your staff are making your business look bad.
0 replies
45 months ago
Charge R1500 for a dekra test when its R720.00.
Hi, I recently enquired about a vehicle by this place and asked if theres a dekra report available and was told its R1500 to do the report, I told the lady its much less than that,To which she replied "Thats how much it is,so if you are not okay,its fine" I advised that she rude and she is adding amounts on this as its R720 for this test. This is horrible customer service and the owner should deal with this kind of staff attitudes and dishonesty and due to this, they have lost a possible sale.
134 replies
47 months ago
Disgusted, Waste of time.
Good Day, I went online to insure my 2 vehicles with outsurance and got a call back from Patience Mavela who kept me on the phone for over 45 minutes to give me a price over a R1000.00 more that what I currently pay. I asked for my pay out as they couldnt beat my current insurer.She advised that I was paid out in 2020 and there is a new policy stating no payment within 24 months,I advised why did you call if you knew this, No answer.I asked for a Manager and spoke to Cheazrac Morey(Sales) and he kept on saying his sorry and cant pay out.I asked why did his staff call me if this was the case, he answered, they were trying their luck.My question is WHY CALL ME and waste over 1 hour of my time and get a extremely high premium, Then get told they wont pay me out as its within 24 months. I explained the wrong to the sales manager and he agreed but said he cant do anything.I have been getting calls from outsurance for many months and If they knew they would not pay out,WHY CALL????? I expect payment as outsurance was in the wrong and based on principle,must pay me for both my vehicles (R1000.00)as they did not beat my premium.If not,Everyone will see you for what you do and the manner in which you operate.
134 replies
47 months ago
Disgusted and Appalling!!!!
Good Day, I moved insurances almost 3 years ago and am paying R919 for a 2008 s40.My sister has a 2020 xc60 and pays R750.00 for her insurance, MY CAR IS 14 YEARS OLD and I pay more. I emailed absa requesting a review of my premium as the car is old and has depreciated .Absa calls and advises they can reduce to R799.00,A whole R120 in almost 3 years. I asked if they can better this and was told NO...It increased every year although the car depreciated. I asked the agent, does the review get done every year as my premium has never dropped and was told that ONLY IF YOU CALL IN, So if you have insurance for 5 years and never called in, you premium will go up every year even though your car has depreciated. WHY ABSA...........WHY do you do this to your customers? So much competition out there and you here robbing your customers. PLEASE ADVISE IF YOU CAN BETTER R799.00, or should I move?
134 replies
48 months ago
Metrofibre's service is PATHETIC!!!!
Good Day, I signed up for fibre through vodacom/metro fibre. The guy who installed the fibre said,I will be up and running in +-72hours time as Maintenance has been informed of the issue( maintenance must locate spare cable to connect), 72 hours pass-No call or any feedback, I call Vodacom on the 19/04/22 and am told they will log a ticket,I called METROFIBRE and queried this issue, to be told there is a fault in my area and the fibre is down, what k@k, my mum lives in the same yard as me and has fibre through them and was connected. He went on to say, they will only deal with my issue after they resolve the other problem, now 8 days since installation(72 hours, what a joke......Called metrofibre today and spoke to a lady named LANA, who was rude and spoke over me.I advised that if i was not activated or connected today, i would be cancelling, well that didnt seem to bother LANA at all, kind of a dont care attitude when its her company METROFIBRE that said 72 hours to connect and now 16 days later, still no sign of maintenance to connect. Spoke to Vodacom and they have emailed metrofibre numerous times to resolve as they are losing customers. I will be cancelling tomorrow 29/04/2022 due to these delays and metrofibre can come and collect the fibre cable. Thanks Metrfibre for the PATHETIC SERVICE. Vodacom has lost another customer......
148 replies
54 months ago
APPALLING,DISGUSTING,ARROGANT BEHAVIOUR
I called the call centre, asked whom Im speaking too and the agent refused to give me his name and surname. i wanted to cancel my contract as it expired and i was told to call in to request cancellation, only to be told by this arrogant call centre agent that i will have to pay for nov and dec, i advised him that I have not used the gym for over 7-8 months and paid every month, i asked to speak to a manager and was told that he cant leave his station. He refused to acknowlege that i did not know that i needed to call in a month prior to cancel, he then says he emailed me in sept but it was sent to a wrong email address. i asked why was it not sent via sms to my phone, I have been paying monthly for something i never really use and he has no common sense to see this. disgusted by the manner in which this agent dealt with this and more disgusting at the arrogance shown, i will never ever recommend nor will I or my wife use this horrible place called planet fitness which started out at R200 and is now R650. They are rip offs and should feel ashamed of the way they treat their customers. I asked to cancel my wife's account and he refused to assist me. I HAVE NEVER BEEN MORE ****ED OFF IN MY LIFE AND THIS AGENT MADE IT WORSE AS THE CALL WENT ON.I AGAIN ASKED FOR HIS NAME AND HE REFUSED TO GIVE ME..... OUR CALLS ARE RECORDED AND WILL BE EMAILED TO MANNY RIVERA. I WILL CANCEL THE DEBIT ORDERS THAT THEY WANT FOR NOV AND DEC. AND YOU CAN DO AS YOU PLEASE.
53 replies
56 months ago
PATHETIC NON SERVICE FROM THIS USELESS GROUP CALLED OLD MUTUAL.
Date 17/08/2021- Called the so called call centre number that have useless staff that rudely tell you to email gs enquiries AFTER HOLDING ON FOR OVER 30 MIN ,So I emailed to gs asking for a breakdown of my educational plan,ie interest for 8yrs.Date 23/08/2021-Email to gs again as no response or feedback. Called in and HELD ON FOR ANOTHER 30 MINS AND was told no email received for the 17/08/2021. 24/08/2021-I emailed to complaintsadmin@oldmutual.com. 26/08/2021-Got a response from Berenice-Cassidy- who said a breakdown will be sent in +- 10 days. Today 22/09/2021- almost a month later and No breakdown.Im told to email Arbitrator@oldmutual.com and the response received says i must give my id,policy number-that is already on the mail in the heading!!!!! TO add TO insult-I must now wait another 20 days or IF i referred it to them-10 days. *** is wrong with you. If a customer has to go through this to get feedback, You have lost the plot and now lost me. Pathetic NON SERVICE FROM A PATHETIC PLACE.APPPALED AT THE MANNER IN WHICH I HAVE BEEN TREATED.PLEASE DONT IRATE ME WITH YOUR ROBOT ANSWERING EMAILS HERE.FIX YOUR COMPANY AND THE IDIOTS WORKING FOR YOU.... I WANT MY BREAKDOWN AND WILL GO TO THE MEDIA AS I HAVE HAD NO INTEREST IN 8 YRS AND HENCE THE REASON I GOT TO JUMP THROUGH FIRE TO GET ANSWERS...
53 replies
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1 Star
9 (100%)