VU
Volvo Umhlanga
Unclaimed Business
VU
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Volvo Umhlanga
Volvo Umhlanga has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Volvo Umhlanga across 3 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Corrine B
1 reviews | Active since Jan 2020
29 Oct 2025, 14:40
Volvo Umhlanga - Volvo XC90
On Monday 20 October 2025 I phoned Volvo Umhlanga to book my car, a Volvo XC90 2006 model, in for a complete check up. I spoke to the workshop manager, Josh, and was asked where my car had been serviced. I explained that I had bought it in Pietermaritzburg and had had it serviced locally, in Kokstad, as Pmb was closed and this is where I live. I was told that because I had not had it serviced by them, that they would not accept the vehicle in, or do any work on it. This I find very strange as, realistically, they could have done minimal work on it and charged me a fortune - I would simply have paid it. I find it unacceptable that a corporate company would 'hold a gun to my head' with regards to working on my vehicle. I have made another plan with regards to this matter, or make use of Volvo.
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Corrine B
1 reviews | Active since Jan 2020
29 Oct 2025, 14:40
Volvo Umhlanga - Volvo XC90
On Monday 20 October 2025 I phoned Volvo Umhlanga to book my car, a Volvo XC90 2006 model, in for a complete check up. I spoke to the workshop manager, Josh, and was asked where my car had been serviced. I explained that I had bought it in Pietermaritzburg and had had it serviced locally, in Kokstad, as Pmb was closed and this is where I live. I was told that because I had not had it serviced by them, that they would not accept the vehicle in, or do any work on it. This I find very strange as, realistically, they could have done minimal work on it and charged me a fortune - I would simply have paid it. I find it unacceptable that a corporate company would 'hold a gun to my head' with regards to working on my vehicle. I have made another plan with regards to this matter, or make use of Volvo.
0
Replies (0)BN
Bashkiren N
1 reviews | Active since Jan 2020
15 Jul 2025, 07:03
Volvo Umhlanga Appalling After sales service
I am writing to formally express my dissatisfaction with the service I have received from Volvo Umhlanga regarding my vehicle, a Volvo XC60. Since the date of purchase, my vehicle has been in and out of the dealership multiple times. In fact, it has spent more time at the dealership than I have owned it, which is highly concerning. Despite numerous attempts to seek assistance, I have found the communication from the Service Manager, Arvin, to be inadequate. He has failed to provide timely updates or feedback unless I initiate contact myself. Additionally, I have requested multiple times for the Dealer Principal to contact me directly to address my concerns, but my requests have been consistently ignored. There are multiple unresolved issues with the vehicle, and the process of obtaining necessary authorizations for repairs is excessively prolonged—sometimes taking up to three weeks for approval, even for minor repairs. This level of delay is unacceptable, especially given the recent purchase of my vehicle. Furthermore, I would like to clarify that my Extended Warranty plan should not be held responsible for these ongoing repairs, as I have only recently acquired the vehicle. These issues are not a result of misuse or neglect, and therefore, should not fall under my responsibility or the coverage of the warranty. I request immediate attention to this matter, including a comprehensive update on the status of my vehicle and a clear plan of action to resolve these ongoing issues promptly. I trust that Volvo values its customers and will take the necessary steps to rectify this situation without further delay.
Helpful (0)
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Bashkiren N
1 reviews | Active since Jan 2020
15 Jul 2025, 07:03
Volvo Umhlanga Appalling After sales service
I am writing to formally express my dissatisfaction with the service I have received from Volvo Umhlanga regarding my vehicle, a Volvo XC60. Since the date of purchase, my vehicle has been in and out of the dealership multiple times. In fact, it has spent more time at the dealership than I have owned it, which is highly concerning. Despite numerous attempts to seek assistance, I have found the communication from the Service Manager, Arvin, to be inadequate. He has failed to provide timely updates or feedback unless I initiate contact myself. Additionally, I have requested multiple times for the Dealer Principal to contact me directly to address my concerns, but my requests have been consistently ignored. There are multiple unresolved issues with the vehicle, and the process of obtaining necessary authorizations for repairs is excessively prolonged—sometimes taking up to three weeks for approval, even for minor repairs. This level of delay is unacceptable, especially given the recent purchase of my vehicle. Furthermore, I would like to clarify that my Extended Warranty plan should not be held responsible for these ongoing repairs, as I have only recently acquired the vehicle. These issues are not a result of misuse or neglect, and therefore, should not fall under my responsibility or the coverage of the warranty. I request immediate attention to this matter, including a comprehensive update on the status of my vehicle and a clear plan of action to resolve these ongoing issues promptly. I trust that Volvo values its customers and will take the necessary steps to rectify this situation without further delay.
0
Replies (0)cT
clint T
1 reviews | Active since Jan 2020
16 Oct 2023, 08:03
SHOCKED AND DISGUSTED
NO STAR OR NEGATIVE STARS WOULD BE APPROPRIATE.ON THE 15TH JULY 2023 MY VOLVO XC60, FRONT PASSENGER WINDOW MECHANISM MALFUNCTIONED WHEN I WAS CLOSING THE ELECTRONIC WINDOW, IT WENT UP HALFWAY, AND THEN AUTOMATICALLY WENT DOWN AND THE GLASS WAS CRACKED IN THE DOOR PANEL. THE VEHICLE WAS TAKEN TO VOLVO UMHLANGA TO BE REPAIRED UNDER WARRANTY. AFTER VOLVO UMHLANGA INSPECTED THE VEHICLE, I WAS FALSELY ACCUSED BY VOLVO'S WORKSHOP(PATRICK)/SERVICE MANAGER (ARVEEN)OF USING A *****DRIVER TO OPEN THE DOOR PANEL , WHICH WAS ABSOLUTELY UNTRUE. THEY FURTHER REPORTED THAT THE INNER RECCESS RUBBER WAS DAMAGED, DOOR PAD INNER MOULDINGS LOOSE, SIGNS OF DAMAGE IN THE DOOR PAD. THE DOOR PAD RAIL THAT FITS INTO THE STRIP IS DAMAGED AND BROKEN. CLEAR LEVER MARKS ON WEATHER STRIP. PICTURES I HAD TAKEN PRIOR TO VOLVO'S INSPECTION SHOWED NO INDICATION OR MARKS ON THE PANEL INSIDE OR OUTSIDE. THIS MUST OF HAPPENED WHILST IN THEIR WORKSHOP. I HAD TO CALL ON NUMEROUS OCCASIONS, AND EVENTUALLY THEY GAVE ME THE TECH DEPARTMENT AND SPOKE TO MPUMI,SHE ADVISED THAT THEY HAVE TO GO ON THE REPORT GIVEN BY VOLVO AS A *****DRIVER WAS USED BY ME TO OPEN THE DOOR PANEL AND THAT THEY WOULD NOT BE PAYING.AFTER ESCALATED TO THE OMBUD,THEY RULED IN THEIR FAVOUR AS THEY WENT ON THE REPORT GIVEN BY VOLVO AS BEING CORRECT.THIS IS FALSE,I HAVE NEVER TOUCHED THE VEHICLE AND AM 61YEARS OLD AND HAVE NO IDEA OF HOW TO DO SUCH THINGS.I FIND THIS UNACCEPTABLE BEHAVIOUR FROM VOLVO AS I HAVE PAID MY WARRANTY AND NEVER CLAIMED IN +-5YEARS AND NOW THAT SOMETHING HAS HAPPENED,THEY REFUSE TO PAY.INSTEAD FABRICATE A STORY AS A WAY TO NOT PAY FOR THE OBVIOUS FACTORY FAULT.I HAVE DONE RESEARCH AND FOUND THAT THIS IS A COMMON ISSUE WITH THE MECHANISMS AND NEED TO BE RESET OR FIXED.I FIND THIS APPALLING AND DISGUSTING COMING FROM A SO CALLED REPUTABLE COMPANY.THE SERVICE MANAGER ARVEEN DIDNT EVEN WANT TO GIVE ME A REPORT OF THE FINDINGS ON THE THE DAY WE WENT TO COLLECT THE VEHICLE AND SIMPLY WAS TOLD THAT THERE WAS NO INSPECTION REPORT(HOW WOULD THERE BE NO REPORT IF A INSPECTION/ASSESSMENT WAS DONE?) LATER I WAS GIVEN A MADE UP REPORT STATING CLEAR LEVEL MARKS ON THE WEATHER STRIP WHICH OBVIOUSLY WAS BE DONE BY THE WORKSHOP STAFF. THE VEHICLE HAS 16990KMS ON IT AND IS HARDLY USED.I BOUGHT THIS VEHICLE IN DEC 2018(BRAND NEW)IT HAS BEEN STANDING FOR +-3MONTHS NOW WITH NO RESOLUTION. THIS PAINTS A VERY BAD IMAGE ON VOLVO AS A WHOLE AND I AND MY ENTIRE FAMILY AND FRIENDS WILL NEVER BUY FROM VOLVO AGAIN.CANT BELIEVE VOVLO WOULD STOOP SO LOW AND ACCUSE ME AS TO NOT PAY. REGARDS JEANETTE TOMLINSON 0842452431 VIN LYVUZ10ACKB239203
Helpful (0)
|Replies (0)cT
clint T
1 reviews | Active since Jan 2020
16 Oct 2023, 08:03
SHOCKED AND DISGUSTED
NO STAR OR NEGATIVE STARS WOULD BE APPROPRIATE.ON THE 15TH JULY 2023 MY VOLVO XC60, FRONT PASSENGER WINDOW MECHANISM MALFUNCTIONED WHEN I WAS CLOSING THE ELECTRONIC WINDOW, IT WENT UP HALFWAY, AND THEN AUTOMATICALLY WENT DOWN AND THE GLASS WAS CRACKED IN THE DOOR PANEL. THE VEHICLE WAS TAKEN TO VOLVO UMHLANGA TO BE REPAIRED UNDER WARRANTY. AFTER VOLVO UMHLANGA INSPECTED THE VEHICLE, I WAS FALSELY ACCUSED BY VOLVO'S WORKSHOP(PATRICK)/SERVICE MANAGER (ARVEEN)OF USING A *****DRIVER TO OPEN THE DOOR PANEL , WHICH WAS ABSOLUTELY UNTRUE. THEY FURTHER REPORTED THAT THE INNER RECCESS RUBBER WAS DAMAGED, DOOR PAD INNER MOULDINGS LOOSE, SIGNS OF DAMAGE IN THE DOOR PAD. THE DOOR PAD RAIL THAT FITS INTO THE STRIP IS DAMAGED AND BROKEN. CLEAR LEVER MARKS ON WEATHER STRIP. PICTURES I HAD TAKEN PRIOR TO VOLVO'S INSPECTION SHOWED NO INDICATION OR MARKS ON THE PANEL INSIDE OR OUTSIDE. THIS MUST OF HAPPENED WHILST IN THEIR WORKSHOP. I HAD TO CALL ON NUMEROUS OCCASIONS, AND EVENTUALLY THEY GAVE ME THE TECH DEPARTMENT AND SPOKE TO MPUMI,SHE ADVISED THAT THEY HAVE TO GO ON THE REPORT GIVEN BY VOLVO AS A *****DRIVER WAS USED BY ME TO OPEN THE DOOR PANEL AND THAT THEY WOULD NOT BE PAYING.AFTER ESCALATED TO THE OMBUD,THEY RULED IN THEIR FAVOUR AS THEY WENT ON THE REPORT GIVEN BY VOLVO AS BEING CORRECT.THIS IS FALSE,I HAVE NEVER TOUCHED THE VEHICLE AND AM 61YEARS OLD AND HAVE NO IDEA OF HOW TO DO SUCH THINGS.I FIND THIS UNACCEPTABLE BEHAVIOUR FROM VOLVO AS I HAVE PAID MY WARRANTY AND NEVER CLAIMED IN +-5YEARS AND NOW THAT SOMETHING HAS HAPPENED,THEY REFUSE TO PAY.INSTEAD FABRICATE A STORY AS A WAY TO NOT PAY FOR THE OBVIOUS FACTORY FAULT.I HAVE DONE RESEARCH AND FOUND THAT THIS IS A COMMON ISSUE WITH THE MECHANISMS AND NEED TO BE RESET OR FIXED.I FIND THIS APPALLING AND DISGUSTING COMING FROM A SO CALLED REPUTABLE COMPANY.THE SERVICE MANAGER ARVEEN DIDNT EVEN WANT TO GIVE ME A REPORT OF THE FINDINGS ON THE THE DAY WE WENT TO COLLECT THE VEHICLE AND SIMPLY WAS TOLD THAT THERE WAS NO INSPECTION REPORT(HOW WOULD THERE BE NO REPORT IF A INSPECTION/ASSESSMENT WAS DONE?) LATER I WAS GIVEN A MADE UP REPORT STATING CLEAR LEVEL MARKS ON THE WEATHER STRIP WHICH OBVIOUSLY WAS BE DONE BY THE WORKSHOP STAFF. THE VEHICLE HAS 16990KMS ON IT AND IS HARDLY USED.I BOUGHT THIS VEHICLE IN DEC 2018(BRAND NEW)IT HAS BEEN STANDING FOR +-3MONTHS NOW WITH NO RESOLUTION. THIS PAINTS A VERY BAD IMAGE ON VOLVO AS A WHOLE AND I AND MY ENTIRE FAMILY AND FRIENDS WILL NEVER BUY FROM VOLVO AGAIN.CANT BELIEVE VOVLO WOULD STOOP SO LOW AND ACCUSE ME AS TO NOT PAY. REGARDS JEANETTE TOMLINSON 0842452431 VIN LYVUZ10ACKB239203
0
Replies (0)