BN
Bashkiren N
Active since Oct 2019
15
Reviews
0
Industries
Reviews
15 reviews5 months ago
Sold Defective Tyres and received no assistance
Good day, I am writing to express my dissatisfaction with the service received from your La Lucia branch. I had been dealing with Dale, whom I believe is the branch manager. I purchased four Hankook 19-inch tires at a total cost of R15,350.00, with tax invoice number TWD16S029661. After fitting, balancing, and alignment at La Lucia, I experienced persistent vibration issues. I returned to the branch, where the tires were rebalanced, but the problem persisted. Subsequently, I visited your Umhlanga branch to seek further assistance. Despite rebalancing the tires again, the situation worsened. The staff there suggested performing a "tire optimisation," which did not resolve the issue. A sales representative then claimed that my wheels were bent, which I firmly disputed, as the problem did not exist prior to the tire replacement at La Lucia. During this interaction, the sales representative offered me a set of four 20-inch rims and tires for R20,000. I responded that I had just paid R15,350 for four brand-new tires. Another staff member remarked that they could have offered a better price had I purchased from La Lucia, which I found unprofessional. I subsequently visited Wheel Collision, where technicians confirmed that my wheels were perfectly straight. For a second opinion, I also consulted Spectrum Wheels, who provided the same assessment. The technician identified that the tires are "out of round," which is causing the vibration. Despite informing your staff at Tiger Wheel about the defective tires, they have refused to assist me. As a loyal customer of nearly 28 years, I find this level of service completely unacceptable. I request that a senior manager contact me to discuss this matter further. Thank you.
53 replies
9 months ago
appalling service
I am writing to formally express my dissatisfaction with the service I have received from Volvo Umhlanga regarding my vehicle, a Volvo XC60. Since the date of purchase, my vehicle has been in and out of the dealership multiple times. In fact, it has spent more time at the dealership than I have owned it, which is highly concerning. Despite numerous attempts to seek assistance, I have found the communication from the Service Manager, Arvin, to be inadequate. He has failed to provide timely updates or feedback unless I initiate contact myself. Additionally, I have requested multiple times for the Dealer Principal to contact me directly to address my concerns, but my requests have been consistently ignored. There are multiple unresolved issues with the vehicle, and the process of obtaining necessary authorizations for repairs is excessively prolonged—sometimes taking up to three weeks for approval, even for minor repairs. This level of delay is unacceptable, especially given the recent purchase of my vehicle. Furthermore, I would like to clarify that my Extended Warranty plan should not be held responsible for these ongoing repairs, as I have only recently acquired the vehicle. These issues are not a result of misuse or neglect, and therefore, should not fall under my responsibility or the coverage of the warranty. I request immediate attention to this matter, including a comprehensive update on the status of my vehicle and a clear plan of action to resolve these ongoing issues promptly. I trust that Volvo values its customers and will take the necessary steps to rectify this situation without further delay.
0 replies
9 months ago
Volvo Umhlanga Appalling After sales service
I am writing to formally express my dissatisfaction with the service I have received from Volvo Umhlanga regarding my vehicle, a Volvo XC60. Since the date of purchase, my vehicle has been in and out of the dealership multiple times. In fact, it has spent more time at the dealership than I have owned it, which is highly concerning. Despite numerous attempts to seek assistance, I have found the communication from the Service Manager, Arvin, to be inadequate. He has failed to provide timely updates or feedback unless I initiate contact myself. Additionally, I have requested multiple times for the Dealer Principal to contact me directly to address my concerns, but my requests have been consistently ignored. There are multiple unresolved issues with the vehicle, and the process of obtaining necessary authorizations for repairs is excessively prolonged—sometimes taking up to three weeks for approval, even for minor repairs. This level of delay is unacceptable, especially given the recent purchase of my vehicle. Furthermore, I would like to clarify that my Extended Warranty plan should not be held responsible for these ongoing repairs, as I have only recently acquired the vehicle. These issues are not a result of misuse or neglect, and therefore, should not fall under my responsibility or the coverage of the warranty. I request immediate attention to this matter, including a comprehensive update on the status of my vehicle and a clear plan of action to resolve these ongoing issues promptly. I trust that Volvo values its customers and will take the necessary steps to rectify this situation without further delay.
0 replies
21 months ago
DONT BUY FROM VOLVO HILLCREST
On the 31st of July 2024. I had put in an enquiry for a V40 that was marked as R 349 900. later on that day, the price jumped to R 369 900, this morning, the price is sitting on R389 900. I had requested some assistance from them, in order to do the finance application, as well as a trade in. From the get go, the sales person, Tyron, was rude, and unhelpful. I have owned 4 Volvos, all of them serviced and maintained by Volvo in Umhlanga, and I've always received excellent service. I had asked the Salesman, Tyron, to please get into contact with the guys at Volvo Umhlanga, and they will gladly give them any information regarding my current car, but i was bluntly told that Umhlanga guys have nothing to do with Hillcrest branch. Further to the above, we had done a pre approval, all that needed to be done, was for Volvo Hillcrest to contact the bank, and update the vehicle details. this guy is insisting that we have to do this ourselves. I had to submit all documents, whilst he did nothing. didn't bother following up, and re**** on us to provide everything. In chatting with other Volvo owners that have had experience with Volvo Hillcrest, they all also say the same thing, that the staff at this branch are always rude, and really not helpful. i asked to speak to the dealer principle, but was told he was at a meeting in Umhlanga, and no one got back to me. i have also been told that the dealer principle at Volvo Hillcrest is also not helpful, and is rude to customers as well.
0 replies
27 months ago
horrible service from Capitec, non responsive client care.
I have been a Capitec Client for over 15 years, my account was one of the very first accounts to be opened. Capitec promotes Live Better, but how are we supposed to better ourselves if the bank wont assist us to do so. I have been sending numerous emails to Capitec credit department since Monday, the 29th of January 2024, and have yet to receive any feedback, all i get is an automated response stating that my query will be resolved in 24 hours, but nothing. I am seriously considering moving my account to a better bank. I have been promoting Capitec with all my friends and colleagues, and even got my wife to switch to Capitec, but not any more.
174 replies
42 months ago
Thieves do not want to refund me.
horrible service from GSTAR online, do not purchase anything online from these thieves. i ordered a pair of jeans, still have not received it, they say my order is stopped at customs. i do not want this order, and they refuse to refund me, even though i have not received anything from GSTAR.
0 replies
42 months ago
Terrible online store support
G Star really need to up their online store game. I've been waiting for two weeks now for a delivery, and their online chat agents keep making empty promises. I cannot understand why it takes so long to deliver on item. Other online retailers are excellent and their delivery times are spot on.
0 replies
50 months ago
horrible service MTN retentions department
Horrible service from MTN call centre. Was promised a call back yesterday, twice, didn't receive any feedback regarding a cancellation. had to call back today, and after waiting 26 minutes, was told that another request had to be put through. this is the third request. fedup with MTN, horrible service "champions" are also really rude and don't help at all.
0 replies
61 months ago
Cellc should shut down...
Still waiting for cellc to resolve my connectivity issue. I have no words to describe the miserable service we received from cellc, and the customer support consultants are rude and don't know what they are doing. Utterly useless. Please don't ever get a cellc contract. Go with MTN.
371 replies
61 months ago
Pathetic service
Our contracts were due for an upgrade on the 1st of April 2021. We went in, and all was done. A few days later,my SIM card stopped working. We called cellc and they advise us to purchase another sim card and do a sim swop, the consultant at the cellc c store assured us that we would not be charged for this, as we were within the 30 day period to do a sim swop. When we called the call center, the consultant was so rude to us, and insisted that we have to pay as it is cellc policy. The consultant then cut the call on us. We have been trying for 4 days now,to get this sim card issue resolved with no assistance. Furthermore, the reception with cellc is appalling, we cannot get internet connectivity at all from 6pm to 11pm. When we asked the consultant, they said its the phone, so we changed phones, it still does not work. We have been battling to get this resolved for 3 months now, with no result. All that we get told is the technical department will contact us. We never get any calls. The service from cellc is pathetic, we are cancelling the contracts that we have had for 10 years.
265 replies
Review Distribution
5 Star
1 (6.666666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
14 (93.33333333333333%)